Envision Ford of Duarte

Great phone costumer service, friendly mechanics, fast service, cool and neat waiting room, easy access and good location. service, cool and neat waiting room, easy access and good location. More

Great communication with service advisor Marcos! Keep up the good work man and I’ll see you soon for another service ! Keep up the good work man and I’ll see you soon for another service ! More

Really bad miscommunication. I took my car in to get the CV boot and axel repaired and to have the ignition switch checked out. Upon inspection, I was informed I also needed shoc I took my car in to get the CV boot and axel repaired and to have the ignition switch checked out. Upon inspection, I was informed I also needed shocks, anlignment, ignition switch housing, and tires. I declined the tires and requested everything else. My car was supposed to be done in 3 days; it took 2 weeks!! When I picked it up, I paid $1000 less than was quoted and was told it was because I told Edgar to hold off on the ignition switch housing. Then it took an hour to get my car because it was being “washed.” Once I got home, I noticed I had new tires. I tried starting up my car yesterday and it wouldn’t start and was making a weird noise. On top of all this, it was really hard to get a hold of someone to get updates on my car. This is not what I expect from a dealership repair shop. I would like to have someone contact me to resolve this issue. I got stuff I didn’t want, and didn’t get what I needed. I also was hung up on by a woman answering a phone when I told her I really needed to speak with someone about this issue. Seriously! More

Like the reservation idea beats just going in and waiting and the reminder of service due and the reminder of service due More

Very pleasant experience. The transaction was handled quickly and professionally. I would do business with them again. The transaction was handled quickly and professionally. I would do business with them again. More

Edgar takes care of his customers and really want to help. He provides detailed information and follows up. He gives the customer a peace of mind feeling help. He provides detailed information and follows up. He gives the customer a peace of mind feeling More

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To be helpful is not the best feature of this service department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is g department. I went in for a recall for my car and had to go back a week later because they haven't had the right tool. They main concern was who is going to pay for it. More

Great. Dealt with me like a Human Being. They were nice and polite. Will recommend in the future.. Dealt with me like a Human Being. They were nice and polite. Will recommend in the future.. More

As the service was scheduled, the car was taken care based on the reservation and completed in short order. based on the reservation and completed in short order. More