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Envision Ford of Duarte
Duarte, CA
429 Reviews
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Showing 429 reviews
January 14, 2025
"Envision Ford Duarte: Illegal and Deceptive Business Practices" I want to warn consumers about the illegal and unethical practices I experienced at Envision Ford in Duarte, California. I visited t Practices" I want to warn consumers about the illegal and unethical practices I experienced at Envision Ford in Duarte, California. I visited the dealership after seeing a vehicle advertised at a specific price. That price was verbally confirmed by a salesperson. I have photographic and video evidence of the advertised price and audio confirmation of the salesperson’s statements. However, when it came time to finalize the sale, the dealership presented a higher price — a clear violation of California’s Business and Professions Code § 17500, which prohibits false advertising. When I pointed out the specific laws they were violating, the manager on duty refused to come down and speak to me. Instead, they sent a lower-level manager, who fled the room the moment I began filming the interaction. The salesperson I dealt with openly admitted that this type of bait-and-switch pricing is a common practice at this dealership. This behavior is not just unethical — it’s illegal. It’s shocking to see a business openly engage in practices that violate consumer protection laws and then avoid accountability when confronted. I’m sharing this to protect other consumers from falling victim to the same deceptive tactics. If you’re considering doing business with Envision Ford Duarte, be very cautious. This dealership has shown a complete disregard for honesty, transparency, and California law. More
by adustbuster
Employees Worked With
David Zarabi
January 06, 2025
Bought a Transit van from these guys at end of 2023, drove my other van for a few months into 2024 and didn’t realize that rodents had eaten the windshield wiper supply line on new van till we started u drove my other van for a few months into 2024 and didn’t realize that rodents had eaten the windshield wiper supply line on new van till we started using it for work.. When I called them they gave me the run around about talking to General manager, called about a dozen times and each time couldn’t ever talk to him about fixing this issue and he never called me back after leaving messages each day. Happy with the Transit but their customer service isn’t the best, make sure you do thorough investigation so u don’t have to go through what I did. More
by Taj77590
Employees Worked With
General Manager
December 28, 2024
Review is kind of misleading, the dealership actually sucks. But my boy Jimmy is a real one. If you do decide to buy a car from these crooks, go to my boy Jimmy, he’ll be straight with you. sucks. But my boy Jimmy is a real one. If you do decide to buy a car from these crooks, go to my boy Jimmy, he’ll be straight with you. More
by Buydirectfrommanufacturer
Employees Worked With
Yanni Bermudez, Richard Comacho, Jimmy Ochoa
November 12, 2024
Marco was very helpful dealing with me and my car the only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come bac only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come back to Ford I have always like Ford service but now I'm not sure of the tactics More
by patriciajeanandheidi
Verified CustomerEmployees Worked With
Marco Barillas
November 11, 2024
Service Tech is terrific. His name is Marco and he really is great at keeping you informed of the work and when it will be completed. His name is Marco and he really is great at keeping you informed of the work and when it will be completed. More
by JGAROFALO2
Employees Worked With
Marco Barillas
November 08, 2024
This place did not rotate my tires just found out when I got home. Over priced paid over $1900.00. They also charge 3 percent for using credit card(horrible) got home. Over priced paid over $1900.00. They also charge 3 percent for using credit card(horrible) More
by RICHIE_ILETO
Employees Worked With
Tony Botello
