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Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,625 Reviews

2,625 Reviews of Empire Nissan of Hillside - Service Center

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August 28, 2024

The dealership was very unprofessional. Gave me the wrong price & gave me the wrong key. I showed Evelyn Carrasco Gadea (advisor) an email that I got for a $59.99 oil change and filter, whi More

by BRIANAMILBURN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn Carrasco Gadea - 0 stars
Aug 29, 2024 -

Empire Nissan of Hillside responded

Hi Brian, Thank you for posting your review, and making us aware of your dissatisfaction. We do apologize for the lack of customer service by our service team and for the confusion with the cost of the oil change. If you would like to discuss further, please contact our Service Manager, Jose Landaverde, at (973)969-3384 or at jlandaverde@eagny.com. Thank you.

August 28, 2024

Sasha was able to get my car done in a timely manner and the proper repairs were done More

by sllewellyn10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Empire Nissan of Hillside responded

Thank you for taking the time to leave us this positive review! We are glad that Sasha got your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 27, 2024

This is ao wrong making people fill this out not good at all and making me use cookies More

by Wilkinsyvonda863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Jr Nwaigwe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Granados
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kanaan El Helou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Padilla, Maria Martinez, Maria Navarro
August 26, 2024

Fast services and good explanation of the situation they show how the system works on thr car More

by LBURGOS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Empire Nissan of Hillside responded

Thank you for sharing your experience with us! We are delighted that our team provided you with thorough and efficient service. We hope to see you again the next time you are in need of automotive service! Take care.

August 22, 2024

Very good place to go and I will recommend that place to my friends. That's all More

by KPREDESTIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Empire Nissan of Hillside responded

Thank you for your positive review and recommendation! We are so glad that our team took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Safe travels!

August 21, 2024

Nice. place to service your car available at any time a very nice place to visit More

by ANTONIOLYONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Padilla
Aug 22, 2024 -

Empire Nissan of Hillside responded

We appreciate your positive review! We are glad that our team provided you with a 5-star experience. It is our pleasure to serve you and we hope to see you again the next time you are in need of automotive service.

August 20, 2024

I keep getting emails regarding service done on a car I have not had for a year now. I have asked several times to have this corrected, which I was told it was, yet here I am giving a review on a car I no More

by Kenny Melendez
Recommend Dealer
No
Employees Worked With
Chris Granados
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Empire Nissan of Hillside responded

Hi Kenny, Thank you for bringing this to our attention. We are forwarding your comments to our management team. If you would like to discuss further, please contact our Service Manager, Jose Landaverde, at (973)969-3384 or at jlandaverde@eagny.com. Thank you.

August 19, 2024

Amazing service. Polite and friendly staff. I recommend 100% this place, for any work in your car. More

by SHEKINAMADRE
Recommend Dealer
Yes
Employees Worked With
Evelyn Carrasco
Aug 20, 2024 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience with us! We are so glad that our team provided you with 5-star service and we are honored to have earned your kind recommendation. We hope to see you again the next time you are in need of automotive service.

August 14, 2024

Christopher was very nice and helpful. Chris was in charge of my car and he kept in contact with me very well. More

by R1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 15, 2024 -

Empire Nissan of Hillside responded

Thank you for leaving Christopher this excellent review! We are happy to hear that he was both kind and helpful throughout your service visit. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

August 13, 2024

I feel asthough business friends that we are now family. We always greet each other respectivly and family like. I love you Cassie More

by KERR0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kanaan El Helou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paco and Jay, Rich Padilla, Maria Navarro
Aug 15, 2024 -

Empire Nissan of Hillside responded

Cassie, We appreciate your kind review! Providing 5-star service is always our goal, and we are glad that our efforts met your satisfaction. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Safe travels!