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Empire Nissan of Hillside

Hillside, NJ

4.4
4,695 Reviews

56 US-22

Hillside, NJ

07205

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4,695 Reviews of Empire Nissan of Hillside

April 01, 2011

This was the first place we went to in our search for a 2011 Juke. After going to 4 dealerships, we ended up back here to buy the car at the very same price that Aziz gave to us within the first 10 minute More

by anthony83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aziz
April 01, 2011

Dave made the process of getting a new car very easy. He explained everything in a very friendly manor, answered all of our questions to our satisfaction and demonstrated the workings of the electronic equi More

by saulsm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
DAVE TOBER
March 28, 2011

To my surprise, this was one of the best experiences that I have ever encountered at a car dealership. I came to buy of the pre-owned cars, which this dealership happened to advertise. I anticipated to hear More

by juggernat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike G. and Angelo
March 27, 2011

I came to this Dealer in hopes that my $2500 down and pretty poor credit would get me a reliable car that I need to travel to work and back. Carlos the salesperson treated me like a member of the family More

by Happy Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Crespen, Christian
March 26, 2011

I went to Route 22 Nissan because I was referred by a friend who is also very happy with his purchase. I was treated like family by this dealer, they were knowledgable, friendly and patient. I must say t More

by obfoscated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Steve, John, Sammy
Mar 26, 2011 -

Empire Nissan of Hillside responded

Thank you. A word of praise from a satisfied customer is always appreciated. With many thanks, Route 22 Nissan

March 26, 2011

I have visited Route 22 Nissan about 10 days ago and had an excellent experience with their staff. These guys were friendly and knowledgeable. The best part about the dealership is that they didn’t apply an More

by Jenny0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gorr
March 25, 2011

I believe that praise should be given whenever a person or a business deserves one. A couple of days ago, I was on my way to another Nissan dealership to lease a new Nissan Rogue and when I passed Route 22 More

by Flyboy62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve and Aziz
March 24, 2011

We made an appointment on their web site to test drive a 2011 used Xterra. When we arrived parking sucked (there is not enough parking for their customers). We asked for Justine and were passed to Manuel wh More

by shadownissan
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justine Barton and Manuel
Mar 26, 2011 -

Empire Nissan of Hillside responded

Customer came in to purchase a specific vehicle, which happened to be a "one of a kind" 2010 Nissan Xterra, which was used for a while for the purpose of allowing our customers to test drive this model. This vehicle, subsequently was offered for sale at a deeply discounted price (since it had some mileage that had accumulated as a result of multiple test drives over the period of several months). It so happened that before this customer showede up at our dealership, this very Xterra was sold and delivered on the spot to another customer, who was very happy with Route 22 Nissan and our price and services. Our managers offered to substitute the "test-drive" vehicle with a brand new Xterra at comperable savings in order to accommodate the customer. All that we asked the customer to do is to allow 20 minutes in order for us to have the opportunity to bring a new Nissan Xterra from our storage depot and get it ready for the customer. Customer decided not to wait and felt that our offer of substitution for a new vehicle was unfair. He accused us of being dishonest and stormed out of the showroom using expletives. Very unreasonable customer (if one can even call this individual a customer), who apparently was hurt by another dealer in the past and now is attempting to paint all dealers with the same brush. Route 22 Nissan continiously satisfies all of the customers with best prices and superior services, Unfortunately, there are customers like this one, who can never be satisfied. Thank you.

Apr 18, 2011 -

shadownissan responded

I see that Route 22 Nissan posted a response (03/26/2011) to my original review posting on 03/23/2011. I appreciate their taking the time to respond to the review posted. However what I would like to do is point out to all car consumers that no matter what dealer you go to it is always a good idea to use the "buddy system". In other words make sure that when you go to a dealer always bring a friend or family member, someone who can be a witness for you. Why do I mention this, because in Route 22's response it is correct about the Xterra not being there however the prep time for a replacement was not 20 minutes it was over an hour as in my original posting. As for me accusing them of being dishonest and storming out of the showroom..that is not correct either. There was no accusing of dishonesty and no storming out, I simply said "no" to waiting for another test vehicle and went on my way. I understand the dealer sees a lot of people and maybe they are getting me confused with another customer on that day. Either way myself and "my buddy" which I had with me know what really happened that day. And just for the record I did purchase a Nissan and "yes" from another dealer who seems to have had no problem with me.

March 14, 2011

Route 22 Nissan in Hillside New Jersey is very deceptive in their advertising. They use the ole "Bait and Switch" tactic. They list really nice cars with low milage at an incredible price, but when you get More

by TeddyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Janet Costa
Mar 26, 2011 -

Empire Nissan of Hillside responded

We sell a lot of cars for a little, not a little for a lot. As a result, most cars that we display, don't last too long and get sold right away, as our prices are usually bellow wholesale levels, as compared to other dealers. It appears that this customer was anable to buy a car because he was taking his time deciding and thus missing out on opportunies, as other customers were making decisions a lot quicker than this dilly-dally individual. We take orders over the phone all the time and very often, a vehicle gets sold as soon as it gets listed online. Route 22 Nissan always provides best prices and superior service to their customers. Thanks.

March 07, 2011

I was going to buy a car so when I tried to call the dealership to find out the final price, the sales assistant was unbelievably rude to me, transferred me to somebody and my call was never answered! T More

by Mary83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Mar 26, 2011 -

Empire Nissan of Hillside responded

This customer saw one of our vehicles online, which was listed considerably for a lot less than what he/she would pay anywhere else. The customer felt offended that we would not take an offer over the phone for thousands less than our already deeply discounted price online. The customer became indignant over the fact that we wouldn't negotiate over the telephone and became rambunctious. While we remained polite and courteous, this customer started to use expletives and hung up the phone. Oh well, there are rude and obnoxious people everywhere. Route 22 Nissan always provides best prices and superior service to their customers. Thanks.

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