Empire Nissan of Hillside

By far the absolute worst dealership! They did not have my car on the lot, so they needed to locate it and said I would have it in three days tops! Needless to say after a week I called them to find out t my car on the lot, so they needed to locate it and said I would have it in three days tops! Needless to say after a week I called them to find out the status and they gave me the complete run around. I ended up going back in two days and demanding my check back! The salesman had absolutely zero knowledge on any of the procedures either and kept having to leave to ask other people our questions! Save yourself the time and energy.... avoid at all cost! More

ITS A BIG NO...!!!! Never ever go to this dealer. I had gone to these dealer twice. First time they show me Nissan Altima 2005 and I liked the car and put my offer as 12.5 K OTD which Boby refused and said gone to these dealer twice. First time they show me Nissan Altima 2005 and I liked the car and put my offer as 12.5 K OTD which Boby refused and said at the max he can do is 13.5 K OTD. After few days I called Bobby and asked if the car and OFFER is still available. He said yes. I went there second time and took a test drive and everything looked perfect. I asked him to start making papers and get the car financed. After one and half hour he comes back to me (not sure what it took him 90 min to come back to me, as I could see he was strolling around the dealership without any work) and said its not possible to sale at 13.5 K OTD (out-to-door) but he will speak to Finance office (another fraud) and get the best offer. I waited for 5 hrs to have a meeting with Finance officer and finally he offered me 17k OTD. The story doesn't end here. The car had a clear STICKER mentioning the car is NISSAN certified and it includes 7hr / 100k mile warranty. This Finance office told me that 17k includes only 2yr / 24k warranty. This dealer should be banned and legally held in the court for cheating people and back tracking on the deals already agreed. Its horrendous experience. NEVER GO TO THIS PLACE EVER..... More

The worst dealership I have ever delt with. Please stay away from this dealership and if you live in NY expect your 20-Day Temp Tag to expire before you get your plates. The sales people to the managment away from this dealership and if you live in NY expect your 20-Day Temp Tag to expire before you get your plates. The sales people to the managment team treats you like dirt and like your time is not important. I sat there for over 6 hours with them playing tricks. The second day I went we sat there for 2 hours completing the paperwork. Thank God I got my own financing and didn't have to deal with that end of the process. The best part is the sticker on the car was $19k and they tried to make me pay $26k for the car. STAY AWAY!!!!!!!!!!! More

We went into this dealership because we saw a used Pathfinder online for 13,650. Apparantly you have to read the fine print, that it is that price with 3000 down and a 3000 trade in. that was the fi Pathfinder online for 13,650. Apparantly you have to read the fine print, that it is that price with 3000 down and a 3000 trade in. that was the first turn off. We then looked at leasing a Rogue. There are commercials all over the place for 199 a month or 149 a month. We were supposed to put down 3700 and then have a 185 dollar payment for the AWD Rogue. Then the trade in was a problem, so we would be putting 2700 down and the paymetn jumped to 210. Which was fine. Then, we get there to pick up the car, and we find out the lease is 239 a month. Which includes taxes now, even though sales take should only be 15 dollars on a 210 lease, but that was not the problem. There were two different options for leases, and the bare minimum did not include gap insurance, had a large turn the car in fee for like 1500!! Then it also had no damage waiver. But if you leased through Nissan it was 293 a month, and it inlcuded the other stuff. So the lease basically went from 185 to 293. We were mad and walked out. It also took over a week to get back our deposit... The sales person, Pedro was very nice, but the other guys were a bunch of liars. More

I went to the dealership looking for a used car. The price was wrong on the website. I was told that i didn't read the fine print. I still can't see or find the fine print with the price correction. Any price was wrong on the website. I was told that i didn't read the fine print. I still can't see or find the fine print with the price correction. Anyway, the internet price and the price told by the salesman was off by $6k. then i tried to lease a new car. the price started at $145 per month for a Rogue then at the time when i was ready to sign the papers, the price had jumped to $240 per month, NO GAP INSURANCE and $995 disposal fee. OR i could pay $293 with GAP INSURANCE and no disposal fee. I balked at the aweful offer and so far, I haven't gotten my deposit fee refunded on my credit card. Today, it's a week and two days and i haven't seen my deposit money. I HAVE AWESOME CREDIT (OVER 740), trade in and CASH AT HAND TOO. More

This is the worst car dealership i have ever went to. I lived in Texas , California and Illinois and i thought car dealers were terrible. But after visiting this dealership i am under the impression that t lived in Texas , California and Illinois and i thought car dealers were terrible. But after visiting this dealership i am under the impression that this is the worsttttttttttttttttttttttt dealership ever. I went to buy a 2003 MAZDA tribute for SALE. It was priced $9500. I made a deal and i finialised the price for 9200 out of the door. The cars moonroof was left open and it had rained the previous day and the car was filled with WAter. The management promised me they would get it cleaned which eventually they never did. They ran my credit check and told me my score was 717. The finance guy named Nisarg( the worst person and i hate him to the core )....then came up to me and started playing his cheap tricks.He said no bank is accepting you and only wachovia is accepting you if you buy Extendded warranty , Tire Service , Gap protection. And he made a whole bill of sale for 11600 dollars that it 2400 dollars more than what i thought of. I was very desperate for a car since i was immobilised so i just took it. But when i came home the APR was 12.99 and the bill looked terrible. The next day i went back and told him i dont need any of the additional features. He was telling i am sorry you have signed the papers and i cant do anything. Even if you want to cancel i will only send the cancellation forms after 90 days so that i need to get my commission.Such an asshole. I immediately went back and called Nissan Customer Care and they were very helpful in letting me cancel the Warranty and returned the money to my Bank. I would not suggest anyone to go their dealership becuase they are the best liars and cheaters in USA.By the way i forgot to tell you. After the sale was done this idiot comes up to me and said this was in one accident and it was very minor. He lieed to me about the Car and told me it was a clean title.I was totally upset with him and after that i had decided never to go to this dealership and i myself turned many of my friends away from them. Atleast they are happy. I just hope God punishes them accordingly since i am a man of faith. My curses are with them. More

WARNING-Do not go to this dealership. We had an agreement and signed the contract for a purchase of a new vehicle. They did not have the car I wanted in the lot so they had to find me one. Couple agreement and signed the contract for a purchase of a new vehicle. They did not have the car I wanted in the lot so they had to find me one. Couple of weeks later, they contacted me to pick up my car. When I arrived, the salesperson said that they needed an additional $500. I said no and asked for my refund. Then the salesperson said he will speak with the GM and maybe we can work something out. Did not receive any phone calls for a couple of days. Contacted the dealership myself and spoke with the GM. They still wanted $500 and I said I want my deposit back. It has been almost a week now and still no refund. I am warning everyone to not go to this dealership. More

I purchased a used 2006 Nissan Maxima from your dealership, Route 22 Nissan in Hillside NJ, on Dec 13th 2008. I have never experienced such terrible service from a dealership. In this economic time dealership, Route 22 Nissan in Hillside NJ, on Dec 13th 2008. I have never experienced such terrible service from a dealership. In this economic time when dealerships are hurting you would think service is something they would want to provide. Not only was the service terrible but they lie and are plain rude. When I purchased the vehicle I received only one Key and remote. My salesperson, Julian, told me that the other key could not be located and by the time I receive my new plates I would have the other key. I am a NY resident and had received a 20-day temporary plate. I waited and did not receive any calls from the dealership and I only had one day left before my plate expired. I must have called them 10 times with no call backs. I finally called Julian and he told me he would call me back within mins. I still waited hours and had to call him back. They finally issued me another temporary plate after getting angry. When I went to pick up the new temp on Dec 30th I again asked about the key. He told me the key would be ready by the time my plates arrive or they would just cut me a new key. I received a call from Julian on 1/6/2009 that the plates had arrived. I picked up the plates on 1/8/2009 and Julian was not there. I asked for additional help and they sent some sales rep to me. His exact words were “you need to speak to Julian.he is the KEY Specialist for the dealership and you HAVE to speak to him but don’t worry he will get you another key. He handles the keys for this dealership” Now I might not know the car business but did this guy think I was born yesterday? This is the most ridiculous thing I have ever heard. They must really thing people are stupid. I then called Julian on 1/9/2009. I once again asked about the key. He told me my paperwork included a “key replacement” paper and that I could come to the dealership before 7pm today and they would cut me a new key ON THE SPOT. He also said “bring the car as they need the VIN.” I showed up the dealership around 5:30pm and was told Julian left early. I went to service and they told me they couldn’t do anything for another 45 days. I then told them I was concerned that my car was giving me low gas mileage and wanted to have them check it. I was told “if my check engine light was not lit then there was nothing wrong with my car.” Why I was never told this? I traveled to this place 3 times and its costs me over $10 in tolls plus gas each time? I was very angry and asked to speak to Julian’s manager. The receptionist went to some guy and this guy looked at me at made faces. It seemed he was disgusted with my question. They then sent me ANOTHER sales rep instead of a manager who told me I must wait 30 days…. This dealership really defines the stereotype for a slimy car salesperson. They are liars and have no customer service etiquette. I was treated like I was off the street with no manners. Not only will I never buy another Nissan I would never even recommend Nissan to friends. I was sold a maintenance contract with this dealership. Will they even honor this? Will I even get SERVICE? Why should I trust Route 22Nissan to service my car? I am very concerned. It’s one not to give me what I was promised then to lie to me and have to run around. My next email is going to be to BBB. More

Very poor customer service. Attempted to raise my lease rate after accepting my down payment. Vehicle was not ready to pick up when they were given one weeks notice of pickup. Waited over two hours. This rate after accepting my down payment. Vehicle was not ready to pick up when they were given one weeks notice of pickup. Waited over two hours. This dealership really lives up to the "car salesman" cliche' You have to be careful no matter where you may shop for a car, however, do yourself a favor and don't even go here. More