Empire Nissan of Hillside

After spending about 3 hours on a nice sunny Saturday morning in the dealer trying to workout a lease on a 2010 Rogue, a deal was struck at $2k down pmt and $165+tax. The deal was approved by the sales morning in the dealer trying to workout a lease on a 2010 Rogue, a deal was struck at $2k down pmt and $165+tax. The deal was approved by the sales rep and the sales manager. The only reason that I didn't take one of the vehicles that day was because they were expecting a shipment of more colors the following week. On Tuesday, when I returned to pick up the car, the shipment hadn't arrived and the options in colors were ever more limited. At that point, we agreed for one of the 'in stock' cars in black. Meaning, the car would have to be driven from PA to be delivered adding close to 100 miles to a new vehicle. Anyway, I agreed and after a couple more hours, I went into the finance manager's office where he indicated that in addtion to the $2k down, I still had to come up with another $2500 for doc and reg. Obviously, if I knew this on Saturday, I would have walked out or worked out another deal. What really got me fuming is that I wasted almost an entire day sitting with these jokers just to have them tell me that I 'misunderstood' what the $2k would cover. Don't waste your time like I did. I don't think people have to wonder why car salesman get a bad reputation. More

Called the parts department looking to get OEM spark plugs for a Turbo 300zx. Sales rep told me that they do not carry/stock the turbo plugs. When I asked him if they can order it ,the person said yes b plugs for a Turbo 300zx. Sales rep told me that they do not carry/stock the turbo plugs. When I asked him if they can order it ,the person said yes but I have to buy the case of 10. when I told them that I only needed 6. the person said no I have to buy the 10 before he can order them otherwise he would get stuck with the 4 other plugs. This is so absurd great business push on sales thou, but honestly OEM stock parts. This is like me going to Autozone and wanting to buy 1 qtr of oil and and the salesperson telling me I have to buy the case because they buy them by the case. Is your dealership hurting that 4 xtra plugs is going to break your bottom line. I only went to your dealership due to your reliability from past experiences, but was somewhat dismayed to the reception. More

WARNING!DECEPTIVE PRACTICES! Don't waste your time! I went to purchase a vehicle for my daughter, after she test drove the vehicle,we went to negotiate. I was then told some nonsense about the "price" CL went to purchase a vehicle for my daughter, after she test drove the vehicle,we went to negotiate. I was then told some nonsense about the "price" CLEARLY LISTED on the vehicle being the "finance price" and the actual price was $4000 more! this was not indicated ANYWHERE in the listing. If a business is that deceptive from the start, to do business with them is begging for trouble and problems! needless to say I simply walked out! More

bought the car using cash for clunker program and they failed to file the application to the givernment on time and now they demanded to pay those money back eventhough I was totally qualify for the progr failed to file the application to the givernment on time and now they demanded to pay those money back eventhough I was totally qualify for the program after 7 months passed. They pushed us to sign the paper and they are using that paper in the court. But we paid full sticker price and my old car had only 70K miles. I don't think they didn't loose anymoney on my deal but still sued us and got the money....avoid this dealer...they also force you to buy the warrenty.... More

I have leased 2 previous cars from Route 22 Nissan and was a happy customer for the past 6 years. Yesterday I tried to lease a new vehicle and the leasing manager GEORGE was very rude and impatient. I lef was a happy customer for the past 6 years. Yesterday I tried to lease a new vehicle and the leasing manager GEORGE was very rude and impatient. I left within 1 hr, they didn't want to negotiate nothing! Never coming back to Route 22 Nissan! In fact for the money they offered to lease a Murano I can easily lease an MDX or a BMW X3! Customer service at this joint sucks above and beyond. Would not recommend this dealership to anyone! More

I would not recommend this dealer. First of all they have a big advertisement on their website saying that they will give $3000 minimum for any trade in which is not true. When I got there they told me my tr a big advertisement on their website saying that they will give $3000 minimum for any trade in which is not true. When I got there they told me my trade in would have to be appraised. I had called and made an appointment to see an Xterra they had in stock. I came down the same day to see it and they told me I could not see the vehicle because it was being worked on for regular maintenance. I made the mistake of going back the following week to see another Xterra which was overpriced compared to what that vehicle was going for in the area. In addition, the salesperson told me the first time that the price listed on the vehicle was a financed price and I had to make an additional $1995 deposit. When I went back the second time, the same person told me that deposit was $2995. Of course he denied it when I mentioned that he gave me two different amounts for the deposit. More

I put a deposit down on a car to hold. They called me back with an offer for the car that didn't meet my standards, so I said I was no longer interested. They have since kept my deposit and have given m back with an offer for the car that didn't meet my standards, so I said I was no longer interested. They have since kept my deposit and have given me the run around as to trying to refund my deposit. I have told them what my bank needed and it could be faxed over. It would've taken them 5 mins to write up what they needed and fax over to my bank, but I keep getting a, "Ok, we'll do it from our end then" bit. Sorry for them though, because I had asked Paul for a copy of what I had signed (always ask for copies, copies, copies) which stated that the deposit was 100% refundable. I have not heard a word from him or the dealership and it has now been a couple days. I do not recommend this dealership and their motto is completely false advertising, with, "Customer satisfaction is our main priority." I will be seeking an attorney if this matter does not get resolved!!!!!! More

I went on their website and saw they had a used 2009 I went on their website and saw they had a used 2009 Toyata Corolla for 12,899 with only 15,000 miles. Even though I thought it was too good to I went on their website and saw they had a used 2009 Toyata Corolla for 12,899 with only 15,000 miles. Even though I thought it was too good to be true I gave them a call and they said they had the car. I asked if the price was negotiable and they said it was so I told them I would come down there the next day and check it out. I made the two hour drive to the dealership and as they said the car was there. The only problem was it had a sold sign on it. The Sold sign was written on a white piece of computer paper with a sharpie pen. I could sense that something was not right and after asking them repeatedly they finally told me that the car was for sale and they removed the sign. I found out later that they were waiting for the weekend to sell it so they could get a good price for it. They told me that the price was not negotiable even thought they told me it was on the phone. They also told me that I had to finance with their bank in order to get a reasonable interest rate. They then offered me an unreasonable interest rate and I spent three hours arguing with them. After 3 hours of negotiating we finally reached a reasonable price and then they proceeded to tack on ridiculous charges that added another 3,000 dollars on the price. I understand that naturally some extra fees apply when purchasing a car but after I did some research on my blackberry as I sat in the finance office I found out they were really trying to rob me. At this point I was fuming. I fought with them and they finally dropped the fees that they had told me were mandatory in the beginning. They are liars. I entered the dealership at 9:30 am and left with my car at 6:00 pm. Unfortunaltely my troubles did not end there. They slapped a 20 day non resident temporary plate sticker on my car and sent me on my way. So I figured hey in about two weeks my plates will be in and will never have to deal with these people again. They said they would call me when my plates arrived. So waited..... and waited but I didn't hear from them and I did not have my plates. So I called them and they were rude and nasty. I spoke to the finance guy Nisarg and he was incredibly rude. They told me it was out of their hands and the plates would come whenever they came. So why then did they give me a twenty day permit? I waited six weeks and I still did not have my plates. I called and called the dealership and at one point I was on hold for over an hour. When I finally spoke to someone they showed little concern and said that they would pay for a ticket if I got one and that was all. I waited two more weeks. In EIGHT weeks I finally got my plates and they never called they just shipped them to me. I made a mistake by buying a car from them. It was a nightmare and I would never recommend Route 22 Nissan, not even to my worst enemy. On a side note I called my bank right after I bought the car and I transfered they financing of the car to my bank and recieced a great interest rate. More

I should've read these other reviews before going there. I responded to an ad for an Infiniti M35x and set an appointment for later in the week. I followed up the day of the appointment via email to ensure I responded to an ad for an Infiniti M35x and set an appointment for later in the week. I followed up the day of the appointment via email to ensure the appointment was on and the car was still there. I drive 2 hours to the dealership with intent to buy and it turns out the vehicle is "missing." (Wasn't sold, but they can't find it.) I calmly try to deal with the Arrogant Sales Manager and his first response was, "I don't know where it is, how about a brand new Maxima instead?" He spent the next 5 minutes explaining things happen and it's not his fault. I explained that I drove two hours away for the appointment and they STILL told me the car was on the lot and to come on in. I calmly requested $20.00 for gas money as it was the dealerships fault, but he just walked away and nobody helped me. Nissan is a great product to buy, but this dealership was a terrible experience from the start...even before I saw the product. Please use other dealerships, as this one is the poster child for "the typical car salesman." More