Empire Nissan of Hillside

GOOOOOOODDDD THING I CALLED THE DEALER BEFORE I STEP IN IT!! THE SERVICE ON THE PHONE SAYS AVERY THING, VERY ROUGH , MEAN PERSON ON THE OTHER SIDE OF THE LINE, HER NAME... KARINA VARGAS,,, I WILL NEVER BUY IT!! THE SERVICE ON THE PHONE SAYS AVERY THING, VERY ROUGH , MEAN PERSON ON THE OTHER SIDE OF THE LINE, HER NAME... KARINA VARGAS,,, I WILL NEVER BUY A CAR IN THIS DEALER IN A MILLION YEARS!! GOOD LUCK FOR EVERY ONE WHO WANTS TO TAKE THIS UNPLEASANT EXPERIENCE WITH THEM!! More

I originally went to this dealership because they were advertising new executive demos on thier website. These are cars that the employees drive around for about 500 miles and then sell for a low price. advertising new executive demos on thier website. These are cars that the employees drive around for about 500 miles and then sell for a low price. I found a Rogue that I really likes. When we got to the dealership, Julian-the slimiest salesman ever), showed me the car that was posted on the internet. The car was exactly what i was looking for, plus it has a dvd player, spoiler, woodgrain, and gps added to it. I was ready to go in and sign the papers. Then when we got into the building, i was informed that if i wanted to buy the car i would have to pay an extra 5 thousand dollars because of all the things they added to the car. I walked out and contacted a friend who is an attorney. She informed me that its false advertising and they have to sell me the car for the price on the website. I called them and threatened the false advertising law suit and they told me that i could have the car for that price if they took all of the extra stuff off. OK, I didnt mind, i didnt need it anyway UNTIL i found out that this would leave gaping holes all over the car and they would not repair it. Finally after several more calls with my attorney friend, they agreed to give me the car for 1 thousand more than advertised and they would leave everything in and include taxes but not fees. I took it because i didnt want to argue about the car anymore. Of course, like all of the other reviews state, thay tack on all of these ridiculous fees, one of which was a $750 "destination charge." They also gave me a ridiculous finance rate, which i refinanced within a few months. This is not where my problems ended. I get the car home and the dvd player that i payed extra for is broken! They gave me the run around about fixing that, but eventually did it. Now its 9 months later and i'm wondering why i STILL havent recieved any paperwork on the extended warranty i purchased for $2800. I called the nissan warranty department only to find out that the dealership never sent in any paperwork stating I purchased a warranty. I have now been waiting for a call back from the dealership for well over 8 hours on this topic and am fuming. If you want to avoid stress and actually enjoy your new car, dont go to them. In fact dont go to them for any reason whatsoever because they are the most terrible people i have ever met in my entire life. They steal your money and avoid you at all costs when they know there's a problem. They should be shut down and charged for all the pain and suffering they have caused to so many people. More

In all my years of leasing I have never experienced the courtesy and professionalism of rte 22 Nissan located at 399 Rte.22 West. The day after I drove home with my new Nissan Altima I was on the phone wit courtesy and professionalism of rte 22 Nissan located at 399 Rte.22 West. The day after I drove home with my new Nissan Altima I was on the phone with friends and family sharing my GREAT experience and within the first week I had two more new customers for my salessman,Nain, Sumeet.I never thought I would be driving home in a new car the same day but Rte.22 Nissan at 399 Rte.22 made it happen and I would like to add in record time!!!!! I didnt have to spend MANY hours sitting there!!!! I will be a Rte.22 Nissan customer for LIFE!!!! THANKS SAM AND DAVE!!!! GREAT WORK!!!! More

This is a great dealership. All of my contacts, whether on the phone or in person has answered any questions or concerns that I may have had and I am always treated well. I always feel like I am with my f on the phone or in person has answered any questions or concerns that I may have had and I am always treated well. I always feel like I am with my family when I come here. The knowledge and expertise that is displayed along with the caring and professionalism is outstanding. I have recommended people and will continue to recommend people to come to this dealership. Keep up the good work... More

I HAD ISSUES WITH ANOTHER NISSAN DEALERSHIP AND I WENT TO THE NISSAN IN HILLSIDE...THEY WENT ABOVE AND BEYOND...I GAVE THEM A HEADACHE BUT THEY NEVER LOST PATIENCE WITH ME...THE FINANCE MANAGER NUNO WORKED E THE NISSAN IN HILLSIDE...THEY WENT ABOVE AND BEYOND...I GAVE THEM A HEADACHE BUT THEY NEVER LOST PATIENCE WITH ME...THE FINANCE MANAGER NUNO WORKED EXTRA HARD....I AM GREATFUL FOR WHAT THEY DID... More

This dealership ratings with BBB speaks the truth about Route 22 Nissan in Hillside, New Jersey. This dealership is a nothing but bad news. Here is a link a settlement they had to pay to make certain comp Route 22 Nissan in Hillside, New Jersey. This dealership is a nothing but bad news. Here is a link a settlement they had to pay to make certain complaints of fraudulent actions go away... http://www.state.nj.us/lps/ca/press/lease.htm... While bringing my car for a recall service at the dealership, the customer service representative, Jimmy Freschia, proceeded to perform additional services that were never requested. Please remember that these customer service representatives work based on commission and in order to make their monthly salary to survive they have been known to tackle on additional services to customers' invoices so as to show they are selling more services. When questioned about the services, "Jimmy" said that a request was made and signed for. Keep in mind the conversation that came out between myself and "Jimmy" was that he basically asked if I hear something wrong with the car because he was told the check engine light was on. At that point, "Jimmy" was advised that he was only to perform the recall service and an oil change. After 3 hours in the dealership a bill for almost $300 come to my hand. At that time, the bill was questioned and "Jimmy" was irritated and advised that the services where requested. When payment for such services were refused, "Jimmy" proceed the hold the vehicle hostage. A manager was requested wherein "Jimmy" advised that there was no manager above him and that everything had to be dealt with him only and he had many years of work doing this. The police was called, upon their arrival a work order was presented with a highlight (small print) additional charge for services that were never requested aside from the oil change and the recall service. At that point, a so-called "manager" named Frank Candido appears to speak with the police and seemed to be annoyed the police were called. An anonymous police officer from Hillside mentioned that it was not their first time at the dealership with such issues. After exiting the building a patron advised me that he had already experienced the same issue and that the dealership has been known for such shady practices not only with the service department but also with the sales department. Apparently, the rating at the BBB site are very correct about this dealership and the settlement the dealer paid for seems to show that shady practices are still going on at the dealership. More

After spending about 3 hours on a nice sunny Saturday morning in the dealer trying to workout a lease on a 2010 Rogue, a deal was struck at $2k down pmt and $165+tax. The deal was approved by the sales morning in the dealer trying to workout a lease on a 2010 Rogue, a deal was struck at $2k down pmt and $165+tax. The deal was approved by the sales rep and the sales manager. The only reason that I didn't take one of the vehicles that day was because they were expecting a shipment of more colors the following week. On Tuesday, when I returned to pick up the car, the shipment hadn't arrived and the options in colors were ever more limited. At that point, we agreed for one of the 'in stock' cars in black. Meaning, the car would have to be driven from PA to be delivered adding close to 100 miles to a new vehicle. Anyway, I agreed and after a couple more hours, I went into the finance manager's office where he indicated that in addtion to the $2k down, I still had to come up with another $2500 for doc and reg. Obviously, if I knew this on Saturday, I would have walked out or worked out another deal. What really got me fuming is that I wasted almost an entire day sitting with these jokers just to have them tell me that I 'misunderstood' what the $2k would cover. Don't waste your time like I did. I don't think people have to wonder why car salesman get a bad reputation. More

Called the parts department looking to get OEM spark plugs for a Turbo 300zx. Sales rep told me that they do not carry/stock the turbo plugs. When I asked him if they can order it ,the person said yes b plugs for a Turbo 300zx. Sales rep told me that they do not carry/stock the turbo plugs. When I asked him if they can order it ,the person said yes but I have to buy the case of 10. when I told them that I only needed 6. the person said no I have to buy the 10 before he can order them otherwise he would get stuck with the 4 other plugs. This is so absurd great business push on sales thou, but honestly OEM stock parts. This is like me going to Autozone and wanting to buy 1 qtr of oil and and the salesperson telling me I have to buy the case because they buy them by the case. Is your dealership hurting that 4 xtra plugs is going to break your bottom line. I only went to your dealership due to your reliability from past experiences, but was somewhat dismayed to the reception. More

WARNING!DECEPTIVE PRACTICES! Don't waste your time! I went to purchase a vehicle for my daughter, after she test drove the vehicle,we went to negotiate. I was then told some nonsense about the "price" CL went to purchase a vehicle for my daughter, after she test drove the vehicle,we went to negotiate. I was then told some nonsense about the "price" CLEARLY LISTED on the vehicle being the "finance price" and the actual price was $4000 more! this was not indicated ANYWHERE in the listing. If a business is that deceptive from the start, to do business with them is begging for trouble and problems! needless to say I simply walked out! More

bought the car using cash for clunker program and they failed to file the application to the givernment on time and now they demanded to pay those money back eventhough I was totally qualify for the progr failed to file the application to the givernment on time and now they demanded to pay those money back eventhough I was totally qualify for the program after 7 months passed. They pushed us to sign the paper and they are using that paper in the court. But we paid full sticker price and my old car had only 70K miles. I don't think they didn't loose anymoney on my deal but still sued us and got the money....avoid this dealer...they also force you to buy the warrenty.... More