Empire Nissan of Hillside

We made an appointment on their web site to test drive a 2011 used Xterra. When we arrived parking sucked (there is not enough parking for their customers). We asked for Justine and were passed to Manuel wh 2011 used Xterra. When we arrived parking sucked (there is not enough parking for their customers). We asked for Justine and were passed to Manuel who had no clue of why we were there. Upon explaining our purpose for a test drive he disappeared for 10 minutes only to come out to say they had no idea we had an appointment for a test drive that night. He asked who we made the appointment with and we told him Justine. Manual then disappeared for another 15 minutes only to arrive back stating that Justine was not there and they had sold the test drive vehicle eariler that day. We then asked about any of the remaining 2011 Xterra listed on there web site. Manual said they were all sold out but could get a new 2011 Xterra prepped from their second lot for a test drive in an hour and a half. We left at this point to test drive an Xterra at another Nissan dealer down the road in Springfield, NJ. The next day we received a phone call from Justine asking if we made it last night for our test drive. We explained to her what we were told by Manuel. Justine told us there was no Manuel that worked there and she would check into this right away. We told her that we had already test drove an Xterra at another dealer. Ten minutes later the mysterious Manuel called as directed by Justine and asked if we were ready to come in and test drive the Xterra. Manuel said he could get one ready for us by the time we arrived that night. We told him that we explained to Justine already that we test drove the vehicle. He asked if we purchased it yet and we said "no" but that we would not buy from their dealership and they had missed the opportunity. More

Route 22 Nissan in Hillside New Jersey is very deceptive in their advertising. They use the ole "Bait and Switch" tactic. They list really nice cars with low milage at an incredible price, but when you get in their advertising. They use the ole "Bait and Switch" tactic. They list really nice cars with low milage at an incredible price, but when you get to the dealership those cars are not there. I was following this dealership for a while and I would check their website daily. When a batch of new cars came on the site I would go down to the dealership to look at them, and of course those cars were never on the lot. I asked the internet manager how come these cars are never there and he only said they were not available, never offering me any other explanantion. So before you get excited and run down to their dealership to look at a car you saw online, call up first and ask if it's on the lot, and make sure you get the name of the person you spoke to, so you can call them a liar to their face! More

I was going to buy a car so when I tried to call the dealership to find out the final price, the sales assistant was unbelievably rude to me, transferred me to somebody and my call was never answered! T dealership to find out the final price, the sales assistant was unbelievably rude to me, transferred me to somebody and my call was never answered! The worst experience ever! Would never recommend this dealership! More

A COMPLETE JOKE!! I found a Mini Cooper S that I was very interested in online and it happened to be at Route 22 Nissan.. I called to get some information and was redirected by the receptionist 2x and finall interested in online and it happened to be at Route 22 Nissan.. I called to get some information and was redirected by the receptionist 2x and finally she was able to get me some info.. When I inquired about pricing all she could say was "we only negotiate in person"... Being that I lived over 2 hours away I reluctantly made the drive as online on ALL of their ads it reads "We are very negotiable... No reasonable offer refused".. I at least assumed There would be a little flexibility off of their online advertised price.. Which was a bit interesting as the car was listed on both autotrader.com and cars.com at $13,877 and on their website as $14,877 and "financing $11,877"... I should have known right there not to waste my time.. I called yet again and asked to speak to finance manager to get some more info as I was intending to pay CASH and wanted to know what forms of payment they accept.. I was put in touch with Nisarg? and he was all but annoyed he was talking to me especially since I was inquiring about paying cash... In hindsight another clue that I should never have made the drive... Upon arival the dealership could have been best described as dirty, disorganized, unprofessional, etc.. I was about to write it off as a nice drive to North Jersey and simply walk out and go home.. At that point my astute fiance told me to go out on the lot and at least look at the car... I looked at the car and it was actually a really nice 1 owner car.. So I decided to look into things a bit.. By then my fiance had found a "sales person" who was nice and friendly but absolutely clueless... We went inside and sat down and he went to talk to his manager.. He then came back to the table and had a price of $11,877 financed with $3000 down.. I repeated what I had earlier told him (that I was paying cash) and then showed him the print outs from autotrader and cars.com that listed the car at $13,877 with the claim that they were "very negotiable".. He then looked at me confused and said "Oh you want to negotiate off of that price?... To which I replied well yes of course.. Back to the manager (hidden away) he went.. He returned and said to me that the ads were a mistake, but since I drove all the way up there the would honor the $13,877 price for me... as long as I financed with them... I was becoming infuriated.. I repeated for the 4th time that I was paying cash and he tried to then convince me to finance with them "just for a few months" and then pay it off... At this point I knew what they were attempting to do and was outraged that a dealership operates this way in this day and age... I for one last time stated I came up here to pay cash, I have the cash on hand and I wanted to buy the car provided they were true to their advertised pricing.. He then threw his hands up in the air and said okay fine if you insist on paying cash the cash price is..... $15,877... 2 thousand more than the nationally advertised price!!!... I did all I could do to contain my self and not flip the desk over and gladly walked out... I have never even heard of a a dealership that dishonestly.... I am now forwarding all materials that I have along with a synopsis over to the BBB, Nissan North America, AutoTrader.com, Cars.com, and RipOffReport.com.... DO NOT EVEN THINK OF GOING TO THIS SHITHOLE!! More