Empire Nissan of Hillside

I bought a used car from them April 30 ,2011. The sales person was late, did not care about what I truly wanted and was taking other customers while he was selling a car to me. A 1 hr process took 3 hours. person was late, did not care about what I truly wanted and was taking other customers while he was selling a car to me. A 1 hr process took 3 hours. I did take the car home, however they made promises (such as a full detail) and when I went back, they made me sit there for 3 1/2 hours. They vacuumed and washed the outside! THAT'S IT! Not to mention they didn't wax it and the inside was WORSE than when I brought it in. The sales manager refused to help me and said, "Looks clean to me" as he was looking threw the window of the building, he turned his back and walked away. My car failed the safety inspection for tires on the 16th of May and they have promised me new tires (Its the law), yet they have told me things like, "We don't have time today to help you. Call back." Mind you... I don't have a valid inspection and could get a ticket, it's been storming very bad and if an accident happens... they have a HUGE liability for letting this car off the lot! Corp Nissan and Route 22 Nissan will be hearing from both me and my attorneys! To date... I STILL DON'T HAVE MY TIRES OR A VALID INSPECTION. NEVER BUY A USED OR NEW CAR HERE!!! More

I was shopping for a used car online and decided to visit Route22 Nissan. I met a sales rep, Antonio. He is very friendly and was very couteous to me and my family. He offered me a test drive and I ended u Route22 Nissan. I met a sales rep, Antonio. He is very friendly and was very couteous to me and my family. He offered me a test drive and I ended up buying new instead of a used car. Antonio wasn't pushy. He was very sincere and honest with all of his answers. Antonio came in on his day off because it was the only day I could come in. Antonio gave me his personal cell phone number in case I had a question. I actually visited three times before making a decision. Each time Antonio was there helping me out. The day I purchased, I met with Nuno, the financial rep. Nuno did a wonderful job helping me and working with my financial situation. Everything was clear and all paperwork was provided to me. I cannot forget to mention that at one of my visits, Sal, the sales manager came to assist Antonio and answer any doubts. Sal is one of the most nicest and friendliest person I met. He wasn't pushy and really tries hard to get you the best deal ever. At the end of my visits, I felt like I knew these gentlemen forever. To me they became friends and believe me I don't say that about any dealship I've visited. After everything was finalized, I was ready to leave then I saw Antonio cleaning off the sticker price and Steve Simon supervising him. What a wonderful and nice person was Steve Simon. I remembered his name from Route22 nissan website. He is the sales rep for internet sales. Although, it was the first time meeting him, he made sure that they mail me my plates and registration. I live very far away and this is definitely a convienince for me. Believe me I read all the negative remarks made about this dealership and the sales reps but my experience was far from that. If you treat people with respect you will get the same treatment in return. So thank you Antonio, Nuno, Sal and Steve Simon for your wonderful service and care. I will definitely recommend everyone to you. Take care of your two cute boys, Nuno. Sal, good luck to your wife in the dental field. Steve Simon, safe commuting 120 miles to work. Justine thanks for your phone calls making sure I was happy. Last but not least thank you Antonio, you became my buddy. Thank you for you help with my car, I will recommend you to everyone shopping for a car. Route22 Nissan is lucky to have someone like you on their team. I am very happy with my 2011 Nissan Rogue. More

ANDRII WAS AM AMAZING SALES PERSON HE GOTME A WONDERFULL OFFER LISTEN TO ALL MY NEEDS AND MET THEM I WILL RECOMMEND HIM AND THIS DEALERSHIP TO ANY ONE I KNOW THAT IS IN NEED OF A NEWW OR USED CAR I AM IN LO OFFER LISTEN TO ALL MY NEEDS AND MET THEM I WILL RECOMMEND HIM AND THIS DEALERSHIP TO ANY ONE I KNOW THAT IS IN NEED OF A NEWW OR USED CAR I AM IN LOVE WITH THYE CAR HE SHOWED IF ALL YOUR SALES PERSON ARE LIKE ANDRII I AM SURE THAT THIS DEALERSHIP WILL DO WONDERFUL SALES I CAN'T STOP PRAISING HIM ENOUGH MY MOPHER ALSO FELL THAT WE WERE TAKING CARE OF WONDERFULLY AND SHE SAIDS WHEN SHE IS IN THE MARKET FOR HER NEXT CAR SHE WILL CONTACT ANDRII PERSONALY THANK YOU EVERYONE AT NISSAN OF ROUTE 22 More

Wonderful experience with this dealership. Very accommodating and they will go out of their way to satisfy a customer. I would definitely recommend this dealership for anyone that is looking to pu accommodating and they will go out of their way to satisfy a customer. I would definitely recommend this dealership for anyone that is looking to purchase a Nissan. I ALSO LOVE MY ALTIMA. Definitely try to go during the week though because of the significant satisfaction amongst their client's with both referrals and repeat clients, it is a busy dealership. I went on Tuesday evening and it was less busy than on Friday and Saturday when I returened to close the deal. I have driven both Lexus and Mercedes in the last five years and I am very happy switching to a Nissan. More

Excellent dealership experience. Salesman Gabril Mansarry was very professional and was very pleasant to deal with. All promises were kept and there was excellent follow-up from dealership personnel. Car was was very professional and was very pleasant to deal with. All promises were kept and there was excellent follow-up from dealership personnel. Car was delivered in excellent condition & the salesman explained the features of the car and actually showed me how to use the features, which was a pleasant surprise. Again I highly recommend Route 22 Nissan More

I was very pleased with the service and professionalism I I was very pleased with the service and professionalism I experienced with this dealer. I completed my transaction in a little over an hour and was I was very pleased with the service and professionalism I experienced with this dealer. I completed my transaction in a little over an hour and was able to drive the vehicle home on the same day I visited the dealership. I would highly recommend Ronald, Steve and Nun Ferreia, to anyone who would need to interact with at this dealership. During the course of my transaction, I encounted no surprizes and paid exactly what I was quoted to pay. I would highly recommend this dealership to anyone interested in purchasing a Nissian vehicle. More

Very refreshing buying experience! I did not feel pressured or rushed. Salesman was very knowledgeable and patient. He was able to answer all my questions about the warranty and financing. Even after pressured or rushed. Salesman was very knowledgeable and patient. He was able to answer all my questions about the warranty and financing. Even after purchasing he took the better part of two hours showing me all the features of my new car! Very friendly dealer! Defiantly recommended. Awesome price to boot! More

John Altay is an exceptional salesman. He is kind, caring, understanding, direct and definately "people friendly". My experience at Nissan Rt.22 was great. All people purchasing a vehicle should exper caring, understanding, direct and definately "people friendly". My experience at Nissan Rt.22 was great. All people purchasing a vehicle should experience John Altay. I think car salesmen would then get a better reputation. I would recommend him to ALL my family & friends. Nuno in the finance department was also a positive asset to the smooth purchase/financing and experience of my new car. Tony D was also another car salesman that I encountered in my process, who was also very nice. Within the week, John gave me a follow up phone call to see how the car and I were doing. Now that is what I call AWESOME SERVICE. Thank you to all involved! Most sincerely, Liz Jessen More

I always dread the whole car buying thing. In my previous experiences, its always been such a long process and usually the salesperson has no real interest in me, only in selling the car. Well, that was the experiences, its always been such a long process and usually the salesperson has no real interest in me, only in selling the car. Well, that was the absolute opposite of my experience at Route 22 Nissan. I went into the dealership on a Saturday, which is usually the busiest day. I was kindly greeted by the nice girl at the front desk who brought a nice gentleman by name the name of Angello M. He was very sweet and showed me the 2011 Altima that I've had my eye on. Not only did he immediately bring a demo Altima for me to look at and test drive, but he also explained all of the features in detail. he found an altima with exactly all of the features I wanted like Bluetooth, Bose and Sunroof, and the most important of all, he found a black on black which was exactly what I was looking for. The finance manager Nuno was also great! They made me feel very comfortable and explained all of the paperwork that I was signing, as opposed to my past experiences where they just marked Xs and told me to sign on the indicated lines. The effort was put forth to make me feel comfortable was incredible. I'd recommend anyone looking for warm hearted customer service, impeccable effort to satisfy what you're looking for, and very reasonable pricing... Route 22 Nissan is the place to go. I am definitely a satisfied customer. More