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Empire Nissan of Hillside
Hillside, NJ
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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WARNING-Do not go to this dealership. We had an agreement and signed the contract for a purchase of a new vehicle. They did not have the car I wanted in the lot so they had to find me one. Couple agreement and signed the contract for a purchase of a new vehicle. They did not have the car I wanted in the lot so they had to find me one. Couple of weeks later, they contacted me to pick up my car. When I arrived, the salesperson said that they needed an additional $500. I said no and asked for my refund. Then the salesperson said he will speak with the GM and maybe we can work something out. Did not receive any phone calls for a couple of days. Contacted the dealership myself and spoke with the GM. They still wanted $500 and I said I want my deposit back. It has been almost a week now and still no refund. I am warning everyone to not go to this dealership. More
I purchased a used 2006 Nissan Maxima from your dealership, Route 22 Nissan in Hillside NJ, on Dec 13th 2008. I have never experienced such terrible service from a dealership. In this economic time dealership, Route 22 Nissan in Hillside NJ, on Dec 13th 2008. I have never experienced such terrible service from a dealership. In this economic time when dealerships are hurting you would think service is something they would want to provide. Not only was the service terrible but they lie and are plain rude. When I purchased the vehicle I received only one Key and remote. My salesperson, Julian, told me that the other key could not be located and by the time I receive my new plates I would have the other key. I am a NY resident and had received a 20-day temporary plate. I waited and did not receive any calls from the dealership and I only had one day left before my plate expired. I must have called them 10 times with no call backs. I finally called Julian and he told me he would call me back within mins. I still waited hours and had to call him back. They finally issued me another temporary plate after getting angry. When I went to pick up the new temp on Dec 30th I again asked about the key. He told me the key would be ready by the time my plates arrive or they would just cut me a new key. I received a call from Julian on 1/6/2009 that the plates had arrived. I picked up the plates on 1/8/2009 and Julian was not there. I asked for additional help and they sent some sales rep to me. His exact words were “you need to speak to Julian.he is the KEY Specialist for the dealership and you HAVE to speak to him but don’t worry he will get you another key. He handles the keys for this dealership” Now I might not know the car business but did this guy think I was born yesterday? This is the most ridiculous thing I have ever heard. They must really thing people are stupid. I then called Julian on 1/9/2009. I once again asked about the key. He told me my paperwork included a “key replacement” paper and that I could come to the dealership before 7pm today and they would cut me a new key ON THE SPOT. He also said “bring the car as they need the VIN.” I showed up the dealership around 5:30pm and was told Julian left early. I went to service and they told me they couldn’t do anything for another 45 days. I then told them I was concerned that my car was giving me low gas mileage and wanted to have them check it. I was told “if my check engine light was not lit then there was nothing wrong with my car.” Why I was never told this? I traveled to this place 3 times and its costs me over $10 in tolls plus gas each time? I was very angry and asked to speak to Julian’s manager. The receptionist went to some guy and this guy looked at me at made faces. It seemed he was disgusted with my question. They then sent me ANOTHER sales rep instead of a manager who told me I must wait 30 days…. This dealership really defines the stereotype for a slimy car salesperson. They are liars and have no customer service etiquette. I was treated like I was off the street with no manners. Not only will I never buy another Nissan I would never even recommend Nissan to friends. I was sold a maintenance contract with this dealership. Will they even honor this? Will I even get SERVICE? Why should I trust Route 22Nissan to service my car? I am very concerned. It’s one not to give me what I was promised then to lie to me and have to run around. My next email is going to be to BBB. More
Very poor customer service. Attempted to raise my lease rate after accepting my down payment. Vehicle was not ready to pick up when they were given one weeks notice of pickup. Waited over two hours. This rate after accepting my down payment. Vehicle was not ready to pick up when they were given one weeks notice of pickup. Waited over two hours. This dealership really lives up to the "car salesman" cliche' You have to be careful no matter where you may shop for a car, however, do yourself a favor and don't even go here. More
The worste buying experience I have ever had! Truely disgusting... be prepared for lies, lies, and more lies. Purchased a used vehicle after viewing internet advertisement. They play games with sales an disgusting... be prepared for lies, lies, and more lies. Purchased a used vehicle after viewing internet advertisement. They play games with sales and Management when working deals... even after asking about fees and expenses... they rush you through paper work and you are charged obsene additional fees. If you have any problems with your purchase, forget about getting phone calls returned or any help in resolving. This dealership practices dump and run. Any and all reasonable attepts to resolve product and service issues are met with responsibility shuffle and no returned calls. Stay far far away from this dealership!!! The even have the nerve to agree to items and two days leter change their story and then ask if you have it in writing... what a dump. More
I went to this dealer to buy a used car. I saw an ad by them in a leading internet site and that was the reason why I went there. I would say, it was the worst experience with any dealer I had in my life. them in a leading internet site and that was the reason why I went there. I would say, it was the worst experience with any dealer I had in my life. They treat you like beggars and I really dont know why people should go there. There was a manager, who is a bit old, maybe in his 50s, who was very rude and was not very helping. It was as if it was their privilege to give me a car. They openly told that they put low price on the internet so that people would come to their showroom, by which I really got pi**** off. I would say, keep this dealer as your very last option. More
I went to this dealer to buy a used car. I saw an ad by them in a leading internet site and that was the reason why I went there. I would say, it was the worst experience with any dealer I had in my life. them in a leading internet site and that was the reason why I went there. I would say, it was the worst experience with any dealer I had in my life. They treat you like beggars and I really dont know why people should go there. There was a manager, who is a bit old, maybe in his 50s, who was very rude and was not very helping. They openly told that they put low price on the internet so that people would come to their showroom, by which I really got pi**** off. I would say, keep this dealer as your very last option. More
Dealers were friendly, but this is a very dishonest dealership, do NOT go there. They took a deposit from me to try to find a car (which I later found was completely pointless) and never refunded it. dealership, do NOT go there. They took a deposit from me to try to find a car (which I later found was completely pointless) and never refunded it. I had to dispute it with my credit card company. Secretary extremely rude when I tried to discuss it with her. STAY AWAY! Go to Nissan of Turnersville if you are in NJ, and ask for Mark Mills - worth the drive and friendliest and most honest dealer I've ever worked with. More
After almost two hours of negotiating with Mr. Ziad he visibly started plaing with car price he was not polite and finally told (yelling) to his valuable customers that we have just wasted his valuable ti visibly started plaing with car price he was not polite and finally told (yelling) to his valuable customers that we have just wasted his valuable time ( NICE CHRISTMAS WISHES) , Therefore we thanked and left to other dealership and worked out a beautiful deal. DONT WASTE YOUR TIME GOING TO THIS DEALERSHIP ROUTE 22 NISSAN at 399 ROUTE 22 WEST TOTALLY WASTE OF TIME AND NERVES More
The worst dealer I have ever dealt with, unprofessional in many ways. Purchased a new maxima, when I got home the battery would not start -- car was delivered to me with a dead battery and scratched on th in many ways. Purchased a new maxima, when I got home the battery would not start -- car was delivered to me with a dead battery and scratched on the front bumper. I later took the car back to get the bumper repaired, they argued that they coudln't give me a loaner, I fought till they provided me with a rental. When I received my Maxima back, the bumper was sprayed, had to take it a local body shop and got it repaired the correct way. I would never buy another car there, nor recommend to anyone! More
I was decided on leasing Nissan Altima, and this pushy sales person pissed me off and I decided to lease it from other Nissan showroom. They waist your time, by going 2-3 times to the manager "God know sales person pissed me off and I decided to lease it from other Nissan showroom. They waist your time, by going 2-3 times to the manager "God knows if they really go, but they say so". And, then come up with readjusted rate which is even more, but looks better to a person who is not very good in calculation. When you just do the Maths in front of them and show the numbers, obviously they are angry and then in my case the person came to a very cheap level (insulting remarks) which my wife so much disliked that, she told me to leave immediately and hence I threw back insult back at him by giving reply in his language. *Note- There may be other salesman, who are good, just that the one I got was nasty and I decided to put off my sales. It was unfortunate for me that I got this sales person, when all the time I interacted wih Howard, on phone & email. But inspite of saying I wanted to meet him, this guy just jumped in and did all stuff that will make you hate the proffession of "Salesman". Some of his remarks - Do you work in Mc Donalds? Looks like you get 6-7 dollars an hour man?? More