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Empire Nissan of Hillside
Hillside, NJ
4,577 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,578 reviews
May 31, 2011
Con artists. DON"T GO. They said they had a car online at there place, they did not which was a scam to get us there. We drove 3 hours and called before we left to ask, they said they still had the online at there place, they did not which was a scam to get us there. We drove 3 hours and called before we left to ask, they said they still had the car. We get there no car. We see one that interests us. We finally agree on a price + tax + tags. We sign for it. They come back 30 min after and say they cannot do it at that price anymore. We wait for another hour they say we can do that price. Then they take us in to finance and on the sheet we signed that said price + tags + tax, some one writes in different ink PDSI and Bank fee for 1,800 after we agreed on a price and signed it. They also false advertised their car saying it came with a GPS, and when we asked where is the GPS, he replied it does not come with it and that the internet advertisement is generic and wrong. Everyone blamed someone else from the beginning. I would not recommend anyone to go here and I could not think of one good thing this dealership offered. I was raised on if you don't have anything good to say don't say it, but this took me over the top and I wanted to share my story so no one else makes the same mistake. A series of lies this place was, we walked out after waiting 4 hours for them to do paper work and lie to us. 3 other customers walked out during our stay there mid deal. More
by carcustomer2011
Employees Worked With
Sammy K and Steve
Helpful May 31, 2011
I would recommend this dealership to any of my family and friends. The staff was courteous and extremely helpful. Carlos was very friendly and patient with me in answering my questions, diligent in returni friends. The staff was courteous and extremely helpful. Carlos was very friendly and patient with me in answering my questions, diligent in returning my calls. Kristian is very personable and he worked very hard to get me the best deal on my car. More
by amarte522
Employees Worked With
Carlos Freitas, Sal Lanuto, Kristian Romero
May 27, 2011
Strike 1 - The sticker price is after 3000 down which they show you in the fine print at the bottom of the page. That's cool as this is a common tactic. He knocks 200 off the price. Still strike 1. Strik they show you in the fine print at the bottom of the page. That's cool as this is a common tactic. He knocks 200 off the price. Still strike 1. Strike 2 - We sit down with the sales manager to "make a deal". This really means: "Let me sit down and tell you why you have to do it our way." and "Ill talk for 20 minutes and constantly interrupt." You might think Im dumb. Just dont talk to me like dumb. And don't accuse me of having selective sight when you clearly drew attention to the lowness of the price. They have no cubicles or anything so all your business is out in the open. They just have a bunch of tables and bodies standing around like the NY stock exchange. Strike 3 - Not only is the sticker price after the 3000 down but it's only if you finance through them. If you pay cash, it's another 2000 above the asking price. So how we get from 12000 on the window to 17000 escapes me. After his speech about how he wants everyone to win, he said the price cannot be adjusted at all because im already getting a deal. No way am I driving off in a car getting nothing I want but a mere 200 off. Theyre crooks folks and dont be fooled by how much business they get or how the car may not be there when you finally decide to buy. Run like mad!!! More
by dealerssuck2011
Employees Worked With
Jabrelle (who was great), Sal (sales manager)
May 26, 2011
Do not use this dealership!!! They ripped me off in the prices of the vehicle that I purchased; but more importantly they sent me home in a car with NO BREAKS! I almost got into an accident the DAY AFTER P prices of the vehicle that I purchased; but more importantly they sent me home in a car with NO BREAKS! I almost got into an accident the DAY AFTER PURCHASE! The car was no longer drivable and cost $300 to fix. This was after they charged me $700 for service and parts, and quoted that the vehicle had a few problems, but they were all fixed and the car was safe to drive. They almost killed me and my daughter! I'm in the middle of a law suit with them, because they refused to answer my phone calls, and if answered would hang up on me! Please save yourself A LOT of trouble and stay away form this DEALERSHIP! More
by laurenroth
Employees Worked With
Sal, owner; Nasarg, Finance; Carlos, Sales
May 26, 2011
At the end of April, I made my decision to make my first purchase with Nissan and I was interested in the Altima 2.5S sedan. I went to Nissan in Hillside. At first I thought I was going to have a great expe purchase with Nissan and I was interested in the Altima 2.5S sedan. I went to Nissan in Hillside. At first I thought I was going to have a great experience since I made an appointment to be helped before I arrived to the dealership. When I arrived, however the appointment was not recorded. I was assisted by a salesman, Karim, that was not moved to sell me the car. We did work out a price that I was willing to pay for. I told the salesman that I would be back today or tomorrow to pay for the car. I returned several hours later ready and anxious to by this car. I called before I returned to let them know I was serious about my purchase and have paper work beginning. I was left waiting over and hour and a half with not a single salesman asking if we needed any assistance/questions/concerns. There was NO customer service here. I finally spoke to the salesman that I began may journey with, he took my for a test drive and I said okay lets start the paper work. He then told me I would be here for another TWO HOURS AT LEAST! I was willing to do the paper work and get the car later or the next day. This is were everything went south for this deal. He asked how I was going to pay, which I told him from our first meeting I was buying the car out right (in full), he then said I'm sorry we do not take personal checks. No where during the four plus hours I was here did he ever mention that I needed a bank cert. check. The gm of sales was no better with customer service. He came over and said I'm sorry we only accept personal checks up to $5,000. He proceeded to say I do not care if the check was for a million dollars we would no accept it. I did get loud since I wanted this car, willing to pay for it today! He then put his hand up in my face and say I am done. Well I was done too. I left with NO CAR and NO SALE for Nissan of Rt22 of Hillside. This was the worst experience from customer service, hospitality, and work ethic. Furthermore, the reason why I write this e-mail the following day is for the doubt I gave them to actually call me to come back or at least apologize for the situation, neither of these occurred. A place like this damages a good name brand. P.S. - I did buy a Nissan Altima 2.5S at Sansone Auto Mall on Rt 1 & 9. I can only say positive remarks. Noel went above and beyond to make me feel great about my purchase I made with them. More
by adubbleu
Employees Worked With
Karim
May 26, 2011
I bought a used car from them April 30 ,2011. The sales person was late, did not care about what I truly wanted and was taking other customers while he was selling a car to me. A 1 hr process took 3 hours. person was late, did not care about what I truly wanted and was taking other customers while he was selling a car to me. A 1 hr process took 3 hours. I did take the car home, however they made promises (such as a full detail) and when I went back, they made me sit there for 3 1/2 hours. They vacuumed and washed the outside! THAT'S IT! Not to mention they didn't wax it and the inside was WORSE than when I brought it in. The sales manager refused to help me and said, "Looks clean to me" as he was looking threw the window of the building, he turned his back and walked away. My car failed the safety inspection for tires on the 16th of May and they have promised me new tires (Its the law), yet they have told me things like, "We don't have time today to help you. Call back." Mind you... I don't have a valid inspection and could get a ticket, it's been storming very bad and if an accident happens... they have a HUGE liability for letting this car off the lot! Corp Nissan and Route 22 Nissan will be hearing from both me and my attorneys! To date... I STILL DON'T HAVE MY TIRES OR A VALID INSPECTION. NEVER BUY A USED OR NEW CAR HERE!!! More
by Ancobb11
Employees Worked With
Sales Person Ronald & Sales Manager Mike
May 13, 2011
I was shopping for a used car online and decided to visit Route22 Nissan. I met a sales rep, Antonio. He is very friendly and was very couteous to me and my family. He offered me a test drive and I ended u Route22 Nissan. I met a sales rep, Antonio. He is very friendly and was very couteous to me and my family. He offered me a test drive and I ended up buying new instead of a used car. Antonio wasn't pushy. He was very sincere and honest with all of his answers. Antonio came in on his day off because it was the only day I could come in. Antonio gave me his personal cell phone number in case I had a question. I actually visited three times before making a decision. Each time Antonio was there helping me out. The day I purchased, I met with Nuno, the financial rep. Nuno did a wonderful job helping me and working with my financial situation. Everything was clear and all paperwork was provided to me. I cannot forget to mention that at one of my visits, Sal, the sales manager came to assist Antonio and answer any doubts. Sal is one of the most nicest and friendliest person I met. He wasn't pushy and really tries hard to get you the best deal ever. At the end of my visits, I felt like I knew these gentlemen forever. To me they became friends and believe me I don't say that about any dealship I've visited. After everything was finalized, I was ready to leave then I saw Antonio cleaning off the sticker price and Steve Simon supervising him. What a wonderful and nice person was Steve Simon. I remembered his name from Route22 nissan website. He is the sales rep for internet sales. Although, it was the first time meeting him, he made sure that they mail me my plates and registration. I live very far away and this is definitely a convienince for me. Believe me I read all the negative remarks made about this dealership and the sales reps but my experience was far from that. If you treat people with respect you will get the same treatment in return. So thank you Antonio, Nuno, Sal and Steve Simon for your wonderful service and care. I will definitely recommend everyone to you. Take care of your two cute boys, Nuno. Sal, good luck to your wife in the dental field. Steve Simon, safe commuting 120 miles to work. Justine thanks for your phone calls making sure I was happy. Last but not least thank you Antonio, you became my buddy. Thank you for you help with my car, I will recommend you to everyone shopping for a car. Route22 Nissan is lucky to have someone like you on their team. I am very happy with my 2011 Nissan Rogue. More
by Magflower
Employees Worked With
Antonio
May 11, 2011
ANDRII WAS AM AMAZING SALES PERSON HE GOTME A WONDERFULL OFFER LISTEN TO ALL MY NEEDS AND MET THEM I WILL RECOMMEND HIM AND THIS DEALERSHIP TO ANY ONE I KNOW THAT IS IN NEED OF A NEWW OR USED CAR I AM IN LO OFFER LISTEN TO ALL MY NEEDS AND MET THEM I WILL RECOMMEND HIM AND THIS DEALERSHIP TO ANY ONE I KNOW THAT IS IN NEED OF A NEWW OR USED CAR I AM IN LOVE WITH THYE CAR HE SHOWED IF ALL YOUR SALES PERSON ARE LIKE ANDRII I AM SURE THAT THIS DEALERSHIP WILL DO WONDERFUL SALES I CAN'T STOP PRAISING HIM ENOUGH MY MOPHER ALSO FELL THAT WE WERE TAKING CARE OF WONDERFULLY AND SHE SAIDS WHEN SHE IS IN THE MARKET FOR HER NEXT CAR SHE WILL CONTACT ANDRII PERSONALY THANK YOU EVERYONE AT NISSAN OF ROUTE 22 More
by Willy Poma
Employees Worked With
Andrii Melnyk
May 09, 2011
Wonderful experience with this dealership. Very accommodating and they will go out of their way to satisfy a customer. I would definitely recommend this dealership for anyone that is looking to pu accommodating and they will go out of their way to satisfy a customer. I would definitely recommend this dealership for anyone that is looking to purchase a Nissan. I ALSO LOVE MY ALTIMA. Definitely try to go during the week though because of the significant satisfaction amongst their client's with both referrals and repeat clients, it is a busy dealership. I went on Tuesday evening and it was less busy than on Friday and Saturday when I returened to close the deal. I have driven both Lexus and Mercedes in the last five years and I am very happy switching to a Nissan. More
by Rosellen
Employees Worked With
Michael-Manager
May 03, 2011
Excellent dealership experience. Salesman Gabril Mansarry was very professional and was very pleasant to deal with. All promises were kept and there was excellent follow-up from dealership personnel. Car was was very professional and was very pleasant to deal with. All promises were kept and there was excellent follow-up from dealership personnel. Car was delivered in excellent condition & the salesman explained the features of the car and actually showed me how to use the features, which was a pleasant surprise. Again I highly recommend Route 22 Nissan More
by gglatz
Employees Worked With
Gabril Mansarry
