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Empire Nissan of Hillside
Hillside, NJ
4,699 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,699 reviews
July 08, 2012
I contacted Jenny from Route 22 Nissan in Hillside about an advertised Nissan Versa from craigslist. I told her the stock # and she made me an appointment for July 3 at 7 p.m. When my daughter and I arrive an advertised Nissan Versa from craigslist. I told her the stock # and she made me an appointment for July 3 at 7 p.m. When my daughter and I arrived at the dealership, we located the car in the lot and noticed that the price on the windshield $9995 was $1000 higher than the craigslist advert. We assumed the difference was an internet special. When we entered the dealership we were assigned a salesman, John, who test drove the vehicle with us. After, we came into the salesroom, and were told that the manager was having trouble locating the stock # for the car. Next we were told the craigslist price was an error. We waited in the salesroom for an hour and a half while they "discussed" the issue. We finally left the dealership at 9:30 p.m. with assurances that they would work out the issue and contact us. We did receive a number of phone calls, none of which addressed the issue. Finally on Saturday July 7, our salesman John contacted me. he told me the real price for the vehicle was $12999. The price I saw was a finance price (after a sizable down payment). the craigslist advert was deleted. I told him that the practices of the dealership were sleazy and probably illegal, and he did not disagree. I retained a printout of the original craigslist advertisement and could not find anything that stated the price was for finance only or required a down payment. Disgusting. More
by msela
Employees Worked With
John, Louis, Jenny
June 25, 2012
The sales person and team manager were excellent. The financial manager was not friendly, did not explain the possible options, did not listen to my suggestions and never returned numerous emails an phon financial manager was not friendly, did not explain the possible options, did not listen to my suggestions and never returned numerous emails an phone calls when I encountered a problem. More
by Xiomy1105
Employees Worked With
Nuno Ferreira
June 13, 2012
I went to this dealership on Saturday June 9th 2012, I originally went there with my own financing and had my eyes on a certified pre owned maxima. One individual approached us and helped us with one car originally went there with my own financing and had my eyes on a certified pre owned maxima. One individual approached us and helped us with one car but then after test driving just one care the other salesman left us without a word. Baseem (after the first salesman abandoned us) walked up to us and asked if we needed help, he was very polite and saved a customer from leaving his dealership. He was very patient and wanted me to have the best car. I drove off that day with my 2012 Altima and I was elated with the customer service. John, who was the finance rep also made sure that everything was taken care of, made sure that i understood everything before i left his office, he made me feel very comfortable with my decisions and I have no regrets. Baseem followed up with me, to make sure that he had my insurance information, he remembered my name and is truly genuine in his approach. Baseem and John make a great team, in fact my Brother is at the Dealership buying a car from them as I type this review. Awesome service, awesome people makes a happy customer. More
by gypsymom86
Employees Worked With
Bassem( Salesman) and John (Finance rep)
June 12, 2012
Referred a friend, it was really great customer service. Referred a friend, it was really great customer service. In future i will definitely refer friends and family Carlos was excellent. thanks for your Referred a friend, it was really great customer service. In future i will definitely refer friends and family Carlos was excellent. thanks for your service. More
by Rocasio3
Employees Worked With
CARLOS F.
June 08, 2012
love the service , it was really great customer service. love the service , it was really great customer service. In future i will definatelly go there again for my another car also Steve and Bessem were ex love the service , it was really great customer service. In future i will definatelly go there again for my another car also Steve and Bessem were excellent ,i will tell all my friends and family to go to you guys. Thanks More
by palakshah
Employees Worked With
Steve Subah, Bessem Hussein
June 08, 2012
Freind recommended to go 22 nissan, I recive good deal and my sales person was very nice .Car great thank you Carlos F. I will recommened to my freind. and my sales person was very nice .Car great thank you Carlos F. I will recommened to my freind. More
by alopez12
Employees Worked With
Carlos Freitas
May 22, 2012
To whom it may concern,this is my second time purchasing a car from here each time was different but it didn't change the great customer service that i receive,you go over and beyond the call of duty and wi a car from here each time was different but it didn't change the great customer service that i receive,you go over and beyond the call of duty and will highly recommend. Charmaine Ware More
by maina
Employees Worked With
Mike G
May 21, 2012
Had a great experience I was greeted as soon as I got Had a great experience I was greeted as soon as I got in the door by a gentleman named Dwight. To my dismay there were NO used Murano's on the lot ( Had a great experience I was greeted as soon as I got in the door by a gentleman named Dwight. To my dismay there were NO used Murano's on the lot (the only reason I gave a "4" for overall experience) so within minutes Dwight took us around the lot to show us what was in-stock and more importantly in our budget. He was personable, happy and super easy to work with. I'm so grateful that this car dealership exists! Needless to say I left with a large SUV without breaking the bank thanks to Dwight, Marc and Anthony. I waited an extra year to trade-in my vehicle because I didn't want to deal with the aggravation and jerks at the dealerships, had I known it was going to be this easy I would have been driving a newer and larger car months ago! Thank you Meadowlands Nissan you seriously made my weekend! More
by eishak
Employees Worked With
walid
May 19, 2012
Went in for an oil change had me waiting for almost 2 hours ... My car was not even brought in .. Julian customer service rep was extremely rude had a horrible attitude .. Will not be going there anymore hours ... My car was not even brought in .. Julian customer service rep was extremely rude had a horrible attitude .. Will not be going there anymore ! More
by Josayu
Employees Worked With
Julian
