Empire Nissan of Bay Ridge

Shady dealership I went into bayridge nissan today 12/1/2018 to look at the a 2017 honda civic lx sedan with about 5,700 miles they offered for sale at an asking pric I went into bayridge nissan today 12/1/2018 to look at the a 2017 honda civic lx sedan with about 5,700 miles they offered for sale at an asking price $16,302 The Stock # is : U29463A at the time of sale. The VIN of the vehicle is: 2HGFC2F56HH541529 It showed a clean carfax with no reported damage. I phoned ahead the day before and made an appointment at 3pm. They knew I was coming. I arrived and immediately started to inspect the vehicle for any damages which i found in about five minutes into the walk through. The rear drivers side door is covered in orange peel, the vehicle obviously had body work done to it yet they were trying to sell the car as if it were nearly new. I asked the salesman about the door and David responded that the car had come in like that. He asked me what i felt the car was worth. A two year old base model with body damage does not qualify as good or fair condition. The car blue books for about 16,500 in excellent condition. I thought it was worth 11,000 I offered ten. The sales manager was appalled at my offer. Was willing to drop the price about $300. Here’s what appailed me. The dealership is trying to pass off a car with body work as a car in excellent condition. Not acknowledging the body damage when being ASKED about it is shady and underhanded, trying to sell it at a premium price is insulting and that type of behavior without a doubt is not an isolated incident. Buyer beware. More

Awful stress full experience Stopped by dealership to check out the cars. Manager Chris offered to find me a car and requested a deposit. I paid. He didn’t find me a car within th Stopped by dealership to check out the cars. Manager Chris offered to find me a car and requested a deposit. I paid. He didn’t find me a car within the period we agreed on and I requested refund. The agent was instructed by Chris to fill out the paperwork and promised that I will get the refund within 7 business days. It’s 14 days since then, I contacted them again and they promised to check, but still no refund. I only wish that I checked their reviews before I went there. Only 2 stars out of 5. *** Today is a happy day for me - finally got the refund. I want to thank Samantha who helped me. She was very efficient, professional and polite. More

No recommendation I went just to check my car status (yearly basis) which has a manufacturer warranty 3 years. Unfortunately, I had been charged $540.0. I didn't know w I went just to check my car status (yearly basis) which has a manufacturer warranty 3 years. Unfortunately, I had been charged $540.0. I didn't know what they did or was replaced or changed or added. Just checked the previous information from their computer and prepared the necessary estimated bill. The estimated bill was my final bill, it should be either more or less. But paid as they estimated, strange and shameful!! What they did only checked the vehicle and found ok. This inly checking bill. I will never recommend anyone to go there before checking with other service station. It was a great lesson for me. If the Nissan Bay Ridge continues this types of services, very soon they will lose their reputations. More

Dishonest They promise one price but are not honest to their customers nor do they return phone calls when promised. Very bad customer service. I would not reco They promise one price but are not honest to their customers nor do they return phone calls when promised. Very bad customer service. I would not recommend Bay Ridge Nissan. More

**** AVOID AT ALL COSTS **** **** CONSUMER BEWARE **** Do not buy or bring your vehicle in for service at this dealership. I brought my vehicle in saturday 8/11/2018 due to **** CONSUMER BEWARE **** Do not buy or bring your vehicle in for service at this dealership. I brought my vehicle in saturday 8/11/2018 due to my 2016 altima having the check engine light on and various issues (car was bought from Ramsey Nissan in NJ). I was assisted by Ali Fares who charged me 2 hours @ $126 for diagnosing the issue - fine, even though my car is certified pre owned and I would only have to pay $50 deductible for bringing the car in....turns out the car had an issue with the transmission and it was covered under factory powertrain’s warranty. Then on Monday the 13th, i went in early in the morning and got a repair estimate of $1600...they then lowered everything to $700. Fine - i don’t mind paying, even though my car is cpo. I got in contact with corporate and they spoke to the service manager ( Vinny Siddiolo ) who Ali claims is never in the shop because he walks in and out all the time - obvious lie because while at the dealership I received a call from corporate saying that they spoke to vinny 5 minutes ago... corporate had previously called them and explained that those repair charges should be covered. Mind you I spoke to corporate two times, the second time vinny got slick and said that I authorized maintenance to be performed and that those are not covered under cpo. I never signed anything other than the $252 repair estimate... I go pick up the car after they claim to have fixed it. I start the car with the engine cold and i noticed I still had the same issues. I find it hard to believe that they fixed the car in just 2 days since Ali told me they had to order parts. *** Next time you’re in this dealership for service (which I don’t know why you are bringing it in here) make sure you go over the charges throughly, cuz they will try to get you. *** My car is still having the same issues and I just towed it to Ramsey Nissan in NJ More