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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
447 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 447 reviews

March 22, 2023

One of the few dealerships that cares about its customers. They always provide excellent service and follow through with feedback. More

by Matt3rOfFact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Izzy, Ruel Bandoja, Gary Worley, Johnathan Hasshaw
Report | Print
Mar 24, 2023 -

Empire Nissan responded

We can't thank you enough for your wonderful rating, Matt! We look forward to continuing to ensure you're always taken care of here. Until next time! Regards, John Fakhoury General Manager customercare@empirenissan.com

March 16, 2023

I was happy whit the work they did prices were fair rafael perez was my adviser very professional More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael perez
Report | Print
Mar 17, 2023 -

Empire Nissan responded

Thank you, Victor! Customer satisfaction is our main goal and we're happy that you enjoyed your visit. Don't hesitate to reach out if there's anything else we can assist with. Take care! Regards, John Fakhoury General Manager customercare@empirenissan.com

February 23, 2023

OUTSTANDING! !! Very professional, courteous and accommodating. Took time out to show me the customer lounge with the coffee center. For me that’s a big deal. I wi More

by chucksterbunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidore Otero
Report | Print
Feb 24, 2023 -

Empire Nissan responded

Thank you for sharing your experience! We're lucky to have a wonderful team who goes above and beyond to ensure our customers are taken care of. We look forward to working with you again in the future! Regards, John Fakhoury General Manager customercare@empirenissan.com

February 20, 2023

Great maintenance that’s not super expensive. Set an appointment and it’s always done on time. More

by Dcavion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Feb 20, 2023 -

Empire Nissan responded

We're so happy to hear you always enjoy your service experiences here. Until next time! Regards, John Fakhoury General Manager customercare@empirenissan.com

February 10, 2023

Thank you Empire Nissan! From the moment I drove through the parking lot I felt like family. They made the stressors of finding a car suitable for my family easy, fun and com More

by royalservices4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Farraj , John Fakhoury
Report | Print
Feb 13, 2023 -

Empire Nissan responded

We're thrilled to read your rating! Our team strives to ensure quality service and we're so happy to hear John and Isaac delivered. We look forward to working with you again. Regards, John Fakhoury General Manager customercare@empirenissan.com

February 04, 2023

They have ALL treated and served me Well. . But in my experiences one Team Member gains the Greatest recognition... Jonathan Hasshaw!!! Fantastic Customer Service Skills and he has been instru More

by James Sutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Hasshaw
Report | Print
Feb 06, 2023 -

Empire Nissan responded

James, We are very lucky to have Jonathan on our team and it's no surprise to read this and see that he goes above and beyond to take great care of you and your vehicle. We'll be sure to share this 5-star review with him and we can't wait to see you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

January 23, 2023

Blake has exceptional customer service and was able to offer some discounts on my services. Great experience with Blake and the service department. More

by tishana.gibbs2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Jan 23, 2023 -

Empire Nissan responded

Tishana, Blake's an all-star and is always going above and beyond to take care of our valued customers. We can't wait to share this 5-star review with him and we look forward to seeing you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

January 15, 2023

Always been taken care of here for more than 15 years. Love it here th More

by Mariom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jan 16, 2023 -

Empire Nissan responded

Mariom, Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a valued customer and we look forward to continuing to work together for many years to come. Hope to see you again soon. Regards, John Fakhoury General Manager customercare@empirenissan.com

January 10, 2023

Blake and the service team always gives me a great experience every time I’m here! More

by Rfister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake in service also does an awesome job, Gary Worley
Report | Print
Jan 11, 2023 -

Empire Nissan responded

It truly makes us happy to hear that Blake and our service team always provide you with a positive experience! We look forward to serving you again soon! Sincerely, Irma Vasquez Owner Loyalty Manager Empire Nissan 909-563-7770

December 31, 2022

No pressure trying to upsale your purchase. Sticker price no added fee or discounts offered. More

by jsikes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
Report | Print
Jan 03, 2023 -

Empire Nissan responded

We're happy to see you were satisfied with your sales experience. Thank you for stopping by and please don't hesitate to reach out should you have any questions about anything. Regards, John Fakhoury General Manager customercare@empirenissan.com

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