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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
433 Reviews
Call Dealership (877) 956-5252
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1377 Kettering Loop

Ontario, CA

91761

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Showing 433 reviews

December 22, 2022

The service team is AWESOME ! ! Issy takes care of me every time. He gets me in, gives quick and updated status.. Todd More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issy
Report | Print
Dec 23, 2022 -

Empire Nissan responded

Hi Todd, welcome back! We're so proud of Issy for always ensuring a quality experience! Take care. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
December 16, 2022

Great dealership, however the last service visit was not up to par after many years of excellent service and care. We have made a few phone calls,left messages but to returned phone call as of yet. More

by jnbcarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Dec 21, 2022 -

Empire Nissan responded

It's discouraging to see you've not been satisfied with your most recent visit and have had issues getting in contact with us. Please contact me at your earliest convenience and I'd be happy to assist you. I look forward to speaking with you. Regards, Javier Salcido Service Manager javier@empirenissan.com

Helpful
November 17, 2022

Fast reliable service and friendly staff. Gary Worley does a great job keeping customers happy More

by Navybucs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Nov 18, 2022 -

Empire Nissan responded

Thank you for being a valued member of the family! We're so glad to hear Gary & our team always take care of you! Visit us again soon. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
November 03, 2022

My dealer preferred! ! The better!! The customer service is very good . Place is good. Bless More

by Edgar Devia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
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Nov 04, 2022 -

Empire Nissan responded

Thank you for choosing us, Edgar! We look forward to continuing to provide you with excellent service! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
November 02, 2022

Very professional and attentive personell. Clean and friendly environtment. It did take awhile for my service to get done, but Blake was very friendly. More

by Martha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Nov 02, 2022 -

Empire Nissan responded

Thank you for taking the time to share your experience, Martha! We strive to provide quality service here & we're lucky to have a great team that ensured you drove away with a smile on your face! Thank you for choosing us! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
November 01, 2022

The staff at Empire Nissan are always so courteous and helpful. And that's why we keep returning again and again. More

by rudy.rivas
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Nov 02, 2022 -

Empire Nissan responded

Thank you for being a valued member of the family, Rudy! We're glad our team always provides you with top-notch service! We look forward to seeing you again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
November 01, 2022

Mr Gary Worley is always a great man to work with. He made sure my car was clean and the the waiting area was good. More

by Kibby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Sal Henandez, Adam Nachreiner, Irma Vasquez, Joe Sartor, Edgar Niebla, Miguel Oliva, Basel Alzwaideh, Gary Worley, Walter Serrano
Report | Print
Nov 02, 2022 -

Empire Nissan responded

Hi, thank you for choosing us! We are so proud of Gary & our team for taking care of you. We appreciate your business & look forward to working with you again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
October 21, 2022

Always friendly, efficient. Staff keeps clients updated on car status. Follows request for what’s needed and stats what’s needed after the initial request if there are any. More

by ashleyiman.tate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Worley, Cesar Cardenas, Joe Avila
Report | Print
Oct 21, 2022 -

Empire Nissan responded

Thank you for your awesome rating, Ashley! We're so lucky to have a great team & proud to hear they always ensure 5-star service! We look forward to working with you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
October 14, 2022

Wonderful sales team five star. They are professional courteous they will not waste your time and will make your experience a very pleasant one More

by Sana323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adel Rizk, John Fakhoury, Irma Vasquez, Manuel Cabrera, Basel Alzwaideh
Report | Print
Oct 17, 2022 -

Empire Nissan responded

We want nothing but the best for our customers and we're so happy you had such a great experience with us! Can't wait to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
October 06, 2022

The dealer had paperwork ready for me to sign as promised. I was not disappointed with the service I received. More

by cyruscent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sartor
Report | Print
Oct 06, 2022 -

Empire Nissan responded

We are so happy that our team made sure you left with a smile on your face! Hope to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

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