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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
427 Reviews
Call Dealership (877) 956-5252
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1377 Kettering Loop

Ontario, CA

91761

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Showing 427 reviews

May 31, 2024

Dave Ky was ready for my appt with the vehicle I was interested in. The process of leasing this vehicle went smoothly & efficiently More

by BAMALOVE80.JB
Recommend Dealer
Yes
Employees Worked With
Dave Ky
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Helpful
May 28, 2024

Very friendly and helpful. 2nd car we bought from them. Would definitely buy a 3rd. More

by Tomsde84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Aguilera
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May 29, 2024 -

Empire Nissan responded

Hi Tomsde84, thank you for your kind words and for being a loyal customer! We're thrilled to hear that you've had positive experiences with us and we look forward to assisting you with your next car purchase whenever you're ready. Thank you for choosing us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
May 12, 2024

Fast service is the normal for this dealer. Appointments are easy to get and they complete repairs quickly. More

by richcook21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 13, 2024 -

Empire Nissan responded

Hi Rich, thank you for sharing your experience with us! We're glad to hear that you found our service fast and convenient. We appreciate your feedback and hope to continue providing you with top-notch service in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
May 04, 2024

Always great service at Empire. They kept me informed of its progress during service. Peace of mind. More

by discoverela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Farris, Gary Worley, Cesar Cardenas, Joe Avila, Oscar Armas, Johnathan Hasshaw, Sam Espianoza, Andrew Brandler, Felipe Cante
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May 06, 2024 -

Empire Nissan responded

Hi discoverela, thank you for sharing your positive experience at Empire Nissan! We're delighted to hear that you were kept informed and had peace of mind during your visit. Your feedback is greatly appreciated and we look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
April 24, 2024

Rafael perez help me out with my car service like always he took care of me very nice person to work with. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael perez
Report | Print
Apr 25, 2024 -

Empire Nissan responded

Hi Victor, thank you for sharing your positive experience with Rafael! We're thrilled to hear that he provided you with excellent service. We appreciate your feedback and hope to continue exceeding your expectations in the future. Thank you for choosing us for your car service needs! Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
April 14, 2024

Great service and on time as promised. Purchased 3 or 4 vehicles from this dealership. Professional service great staff More

by fernandozng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Henandez, Ruel Bandoja, Rizwan Ali, Cesar Cardenas, Walter Serrano
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Apr 15, 2024 -

Empire Nissan responded

Fernando, thank you for taking the time to share your positive experience with us. We are thrilled to hear that you have been satisfied with our service and staff during multiple visits. We look forward to continuing to provide you with excellent service in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
April 12, 2024

I love it here, I have bought all my cars at this dealership! I would recommend going and checking them out before you buy anywhere else. Ask for Juan! I have been buying from here for over 20 years! More

by Db
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Manuel Cabrera, Basel Alzwaideh
Report | Print
Apr 16, 2024 -

Empire Nissan responded

Db, thank you for your loyalty and for recommending us! We're thrilled to hear that you've had such a positive experience with us over the last 20 years. We appreciate your support and look forward to continuing to provide you with excellent service in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
March 30, 2024

Always exceptional service. Easy checkin and progress reports. All work done to highest standards. Personal attention with long term contacts with GM and service coordinator More

by Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
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Apr 01, 2024 -

Empire Nissan responded

Ellis, thank you for your kind words and 5-star review! We're delighted to hear that you had an exceptional experience with us. Providing top-notch service is our top priority. We look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 23, 2024

Very satisfied with work done I would recommend to friends and family to go to this dealer More

by Normelendez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Farris, Gary Worley, Cesar Cardenas, Joe Avila, Oscar Armas, Johnathan Hasshaw, Sam Espianoza, Andrew Brandler, Felipe Cante
Report | Print
Feb 26, 2024 -

Empire Nissan responded

Hi Normelendez, thank you so much for the glowing review! We are thrilled to hear that you were satisfied with the work done at our dealership. We appreciate your recommendation and look forward to welcoming your friends and family in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 16, 2024

Excellent service, car ready as promised. Service representative Raphael kept us informed and explained in detail what was needed. Would recommend More

by CSantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
Feb 19, 2024 -

Empire Nissan responded

Hi CSantos, thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us, and that Raphael provided excellent service. We truly appreciate your recommendation and look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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