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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
433 Reviews
Call Dealership (877) 956-5252
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1377 Kettering Loop

Ontario, CA

91761

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Showing 433 reviews

February 10, 2023

Thank you Empire Nissan! From the moment I drove through the parking lot I felt like family. They made the stressors of finding a car suitable for my family easy, fun and com More

by royalservices4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Farraj , John Fakhoury
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Feb 13, 2023 -

Empire Nissan responded

We're thrilled to read your rating! Our team strives to ensure quality service and we're so happy to hear John and Isaac delivered. We look forward to working with you again. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
February 04, 2023

They have ALL treated and served me Well. . But in my experiences one Team Member gains the Greatest recognition... Jonathan Hasshaw!!! Fantastic Customer Service Skills and he has been instru More

by James Sutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Hasshaw
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Feb 06, 2023 -

Empire Nissan responded

James, We are very lucky to have Jonathan on our team and it's no surprise to read this and see that he goes above and beyond to take great care of you and your vehicle. We'll be sure to share this 5-star review with him and we can't wait to see you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
January 23, 2023

Blake has exceptional customer service and was able to offer some discounts on my services. Great experience with Blake and the service department. More

by tishana.gibbs2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Jan 23, 2023 -

Empire Nissan responded

Tishana, Blake's an all-star and is always going above and beyond to take care of our valued customers. We can't wait to share this 5-star review with him and we look forward to seeing you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
January 15, 2023

Always been taken care of here for more than 15 years. Love it here th More

by Mariom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
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Jan 16, 2023 -

Empire Nissan responded

Mariom, Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a valued customer and we look forward to continuing to work together for many years to come. Hope to see you again soon. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
January 10, 2023

Blake and the service team always gives me a great experience every time I’m here! More

by Rfister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake in service also does an awesome job, Gary Worley
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Jan 11, 2023 -

Empire Nissan responded

It truly makes us happy to hear that Blake and our service team always provide you with a positive experience! We look forward to serving you again soon! Sincerely, Irma Vasquez Owner Loyalty Manager Empire Nissan 909-563-7770

Helpful
December 31, 2022

The service we get is always great as well as the employees who help us out! More

by snaomim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Jan 03, 2023 -

Empire Nissan responded

Thanks for being part of the family! We're happy to see you always receive great service and we can't wait to see you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
December 31, 2022

No pressure trying to upsale your purchase. Sticker price no added fee or discounts offered. More

by jsikes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
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Jan 03, 2023 -

Empire Nissan responded

We're happy to see you were satisfied with your sales experience. Thank you for stopping by and please don't hesitate to reach out should you have any questions about anything. Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
December 29, 2022

This dealership is the best. Great customer service, and great service on my car everytime. 10/10 would recommend people to go here. More

by Joeyortega828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manar sold me the car but is no longer there, and issy from service always gets the job done quick and efficient.
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Dec 30, 2022 -

Empire Nissan responded

We are so happy that our team provided you with a 5-star visit! Your business and time are much appreciated! We hope to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
December 28, 2022

Great dealer very fast and professional service I recommend them, check them out today, great service More

by Eric286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
Report | Print
Dec 29, 2022 -

Empire Nissan responded

We are ecstatic to hear that you had a quick and easy visit! Hope to see you again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

Helpful
December 22, 2022

Hello is great dealership my service rep. Johnathan hasshaw was very helpful and was listening and paying attention to the things that I need to be done for my vehicle. Very attentive and gr More

by mr.91773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Hasshaw
Report | Print
Dec 23, 2022 -

Empire Nissan responded

Thank you for choosing Empire Nissan! Johnathan is an expert & we're pleased to hear he took excellent care of you. Don't hesitate to reach out if there's anything else we can help with! Regards, John Fakhoury General Manager customercare@empirenissan.com

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