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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
453 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 453 reviews

November 09, 2023

Quick service not sure if anything else was checked,but I’m happy with the service xcxccccccccccccccc More

by stephenpaul2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Nov 10, 2023 -

Empire Nissan responded

Hi Stephen, We're happy you received prompt service. If you'd like more information on all the services that were completed, please don't hesitate to reach out and I'd be happy to assist you. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 31, 2023

They are always helpful and very friendly, not pushy. Great customer service. I tried other dealerships and there is no comparison, they are the best More

by Lbscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Hasshaw, Felipe Cante
Report | Print
Nov 01, 2023 -

Empire Nissan responded

We take great pride in providing quality service and we're so happy you receive just that from us here. Thank you for being part of our Empire Nissan Family and here's to many more years of working together. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 11, 2023

Empire Service Department is professional and courteous. My experience there was outstanding! Greeted immediately and work was done quickly and efficently. More

by Lisa Chapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Clark
Report | Print
Oct 12, 2023 -

Empire Nissan responded

Lisa, We couldn't be happier that you received both prompt and quality service here. Thank you so much for choosing us for your vehicle needs. We hope your Nissan is treating you well and we can't wait to see you here at your next service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 08, 2023

Gary Worley, provided great customer service he was polite and very respectful, he kept me up to date on the service that was being performed. Gary is awesome. More

by Rontwjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Oct 09, 2023 -

Empire Nissan responded

Gary really is awesome and it's no surprise he takes great care of you. We can't wait to share this 5-star review with him and we can't wait to see you here at your next service visit. Hope all is well. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 05, 2023

Empire Nissan is a friendly dealership they are always ready to assist. The service advisor Mr Gary Worley was very helpful and very knowledgeable. More

by Kibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Oct 05, 2023 -

Empire Nissan responded

Kibby, We are so happy to see that Gary and our team always take great care of you. Thanks so much for being part of our Empire Nissan Family and for taking the time to share this. We can't wait to work together again in the near future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 28, 2023

Good service. Had an advertised deal agreed to, confirmed my arrival and they were there to meet me and get me going quickly and easily. Much appreciated! More

by Drew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
Report | Print
Sep 29, 2023 -

Empire Nissan responded

Drew, We are so happy to see the car-buying process went smoothly. Thank you for the opportunity to earn your business and congrats on your new ride. We hope it's treating you well thus far and we look forward to seeing you here at your first service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2023

Blake was my service advisor on 9/20/23, excellent communication and experience, will always comes back to Empire Nissan service department. This is my husband’s second Frontier and we always have th More

by L Marcelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Clark
Report | Print
Sep 22, 2023 -

Empire Nissan responded

Thank you so much for your loyalty to us here! We're lucky to have you and your husband as valued customers and we look forward to continuing to take care of all your Nissan needs for years to come. Hope your husband's Frontier is treating him well! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 24, 2023

They always give Excellent service I always come to empire Nissan for all of my vehicle needs More

by anthonysaavedra121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 24, 2023 -

Empire Nissan responded

Anthony, We're so happy to see you always receive great service. Thanks for being part of our Empire Nissan Family and here's to many more years of working together. Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 18, 2023

Very quick, easy, and polite. I'm always skeptical when it comes to service but Empire Nissan has always been easy for us. More

by mkessler002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Manuel Cabrera, Johnathan Hasshaw
Report | Print
Aug 21, 2023 -

Empire Nissan responded

We're so happy to see our team makes servicing your vehicle as easy as possible. Thank you for choosing us here for your vehicle needs and thank you for this 5-star review. Regards, John Fakhoury General Manager customercare@empirenissan.com

August 12, 2023

Richard Ortega is always on top of the status of my vehicle in service. He always keep me updated on what’s going on my vehicle. More

by rcabreza
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Ortega
Report | Print
Aug 14, 2023 -

Empire Nissan responded

We are so happy to see Richard provides you with both great service and communication. We'll be sure to share this positive feedback with him and we can't wait to see you here at your next visit. Hope all is well. Regards, John Fakhoury General Manager customercare@empirenissan.com

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