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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
471 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 471 reviews

October 08, 2024

This is by far the best place to buy and service a car. They truly treat you like family. More

by Gissa003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Nachreiner, Irma Vasquez, Joe Sartor, Edgar Niebla, Miguel Oliva, John Fakhoury
Report | Print
Oct 09, 2024 -

Empire Nissan responded

Thank you for your amazing review! We're thrilled to hear you felt like family during your visit. Our team is dedicated to providing the best experience possible, and your feedback truly means a lot to us. We look forward to serving you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2024

Great Customer Service & professional staff, thank you Empire Nissan for helping me out on my purchase :) More

by fotoula755
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac, Adam Nachreiner, John Fakhoury
Report | Print
Sep 23, 2024 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our priority, and we're glad we could assist you with your purchase. Enjoy your new ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2024

Great service. They are prompt and very professional and provide status updates so you know what's going on with your vehicle. More

by Alsanders2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Sep 23, 2024 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our team. Keeping you informed is our priority, and we're glad you appreciated the updates. Your support means a lot to us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 26, 2024

It is always a pleasure to work with the service department. They are knowledgeable, efficient, and personable. I would recommend them if you are looking for a place to service your vehicle! More

by toodles_yensid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 27, 2024 -

Empire Nissan responded

We’re thrilled to hear you had such a positive experience with our service department! Our team takes pride in being knowledgeable and personable, and your recommendation means a lot to us. Thanks for sharing your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 25, 2024

Grat staff in all departments all the way around nothing wrong .from the frist time I bought my car and cars this co. Has keeper happy , More

by yvnnbland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruel Bandoja, Anthony Mendoza, Dave Ky, Basel Alzwaideh, Rizwan Ali, Gary Worley, Walter Serrano, John Quinteros, Pervez Wasi
Report | Print
Aug 26, 2024 -

Empire Nissan responded

We're thrilled to hear you had a fantastic experience with our staff! Your satisfaction means the world to us, and we’re so glad you’re happy with your car. Thank you for your support and trust in us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 23, 2024

Wait 2 hours for a oil change, but I new it will be lake this, I didn’t have an appointment I was treated with professional care, the consultant have good customer service, very professional. More

by lpaulet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jul 24, 2024 -

Empire Nissan responded

Thank you for taking the time to share your experience. We're glad to hear that you were treated with professional care and received good customer service during your visit. We appreciate your feedback and hope to see you again for your future automotive needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 22, 2024

Friendly staff, great customer service. Appointments are easy to make, service techs are awesome. If you're thinking about buying or just having your vehicle serviced this is the place. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales: Juan, Adam Nachreiner, Manuel Cabrera, Basel Alzwaideh, Gary Worley, John Fakhoury
Report | Print
Jul 23, 2024 -

Empire Nissan responded

Hi Dave! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff friendly and our customer service great. We look forward to serving you again in the future for all your vehicle needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 09, 2024

Excellent service. Love going to this dealer because they give me the confidence that they'll do a great job. More

by Pantera120423
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Carrasco, Cesar Cardenas
Report | Print
Jul 10, 2024 -

Empire Nissan responded

Thank you so much for the kind words! We are thrilled to hear that you had a great experience at our dealership. Providing excellent service and instilling confidence in our customers is our top priority. We look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 27, 2024

Rafael in service dept is excellent, honest, explains what is needed and listens. He has excellent customer service skills. More

by CSantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
Jun 28, 2024 -

Empire Nissan responded

Thank you so much for sharing your positive experience with Rafael in our service department. We're thrilled to hear that he provided you with excellent customer service and made sure to explain everything clearly. We truly appreciate your feedback and look forward to serving you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 24, 2024

Great customer service. Took care of service in a timely manner. Will return for all my services More

by Dodgersupsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Perez
Report | Print
Jun 25, 2024 -

Empire Nissan responded

Thank you for the wonderful feedback! We are thrilled to hear that you had such a positive experience with our customer service team. We look forward to serving you again in the future for all your service needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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