Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Empire Nissan

Ontario, CA

Overview
Reviews
4.9
449 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

Directions

By Type

Showing 449 reviews

September 21, 2024

Great Customer Service & professional staff, thank you Empire Nissan for helping me out on my purchase :) More

by fotoula755
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac, John Fakhoury, Adam Nachreiner
Report | Print
Sep 23, 2024 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our team. Providing excellent customer service is our priority, and we're glad we could assist you with your purchase. Enjoy your new ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 26, 2024

It is always a pleasure to work with the service department. They are knowledgeable, efficient, and personable. I would recommend them if you are looking for a place to service your vehicle! More

by toodles_yensid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 27, 2024 -

Empire Nissan responded

We’re thrilled to hear you had such a positive experience with our service department! Our team takes pride in being knowledgeable and personable, and your recommendation means a lot to us. Thanks for sharing your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 25, 2024

Grat staff in all departments all the way around nothing wrong .from the frist time I bought my car and cars this co. Has keeper happy , More

by yvnnbland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pervez Wasi, Ruel Bandoja, Anthony Mendoza, Dave Ky, Basel Alzwaideh, Rizwan Ali, John Quinteros, Gary Worley, Walter Serrano
Report | Print
Aug 26, 2024 -

Empire Nissan responded

We're thrilled to hear you had a fantastic experience with our staff! Your satisfaction means the world to us, and we’re so glad you’re happy with your car. Thank you for your support and trust in us! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 23, 2024

Wait 2 hours for a oil change, but I new it will be lake this, I didn’t have an appointment I was treated with professional care, the consultant have good customer service, very professional. More

by lpaulet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jul 24, 2024 -

Empire Nissan responded

Thank you for taking the time to share your experience. We're glad to hear that you were treated with professional care and received good customer service during your visit. We appreciate your feedback and hope to see you again for your future automotive needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 22, 2024

Friendly staff, great customer service. Appointments are easy to make, service techs are awesome. If you're thinking about buying or just having your vehicle serviced this is the place. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales: Juan, John Fakhoury, Adam Nachreiner, Manuel Cabrera, Basel Alzwaideh, Gary Worley
Report | Print
Jul 23, 2024 -

Empire Nissan responded

Hi Dave! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff friendly and our customer service great. We look forward to serving you again in the future for all your vehicle needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 09, 2024

Excellent service. Love going to this dealer because they give me the confidence that they'll do a great job. More

by Pantera120423
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Carrasco, Cesar Cardenas
Report | Print
Jul 10, 2024 -

Empire Nissan responded

Thank you so much for the kind words! We are thrilled to hear that you had a great experience at our dealership. Providing excellent service and instilling confidence in our customers is our top priority. We look forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 27, 2024

Rafael in service dept is excellent, honest, explains what is needed and listens. He has excellent customer service skills. More

by CSantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
Jun 28, 2024 -

Empire Nissan responded

Thank you so much for sharing your positive experience with Rafael in our service department. We're thrilled to hear that he provided you with excellent customer service and made sure to explain everything clearly. We truly appreciate your feedback and look forward to serving you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 24, 2024

Great customer service. Took care of service in a timely manner. Will return for all my services More

by Dodgersupsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Perez
Report | Print
Jun 25, 2024 -

Empire Nissan responded

Thank you for the wonderful feedback! We are thrilled to hear that you had such a positive experience with our customer service team. We look forward to serving you again in the future for all your service needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 17, 2024

Gary is always so helpful and they are always very professional and on time service. More

by Josephkanter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jun 18, 2024 -

Empire Nissan responded

Hi Josephkanter, thank you so much for the kind words about Gary and our services! We strive to provide professional and timely service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 09, 2024

Como mujer es muy comun que no tengamos el servicio que es necesario para nuestros carros o que al lugar que vayamos a optenr el servicio de nuestros carros las personas quieran tomar ventaja de ello, pero More

by Abby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Perez
Report | Print
Jun 10, 2024 -

Empire Nissan responded

Abby, gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Estamos encantados de saber que Rafael Pérez le brindó un servicio profesional e hizo todo lo posible para ayudarlo. Apreciamos mucho sus comentarios y esperamos poder servirle nuevamente en el futuro. Saludos, John Fakhoury Gerente General Customercare@empirenissan.com

1
2
3
...
45