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Empire Nissan
Ontario, CA
465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 465 reviews
October 24, 2019
Stopped in for an Oil Change, tire rotation and inspection I always come Empire Nissan for service on my 2012 Nissan Rogue that I purchased here. I Always ask for Johnathan Hasshaw, he is the best! He always w I always come Empire Nissan for service on my 2012 Nissan Rogue that I purchased here. I Always ask for Johnathan Hasshaw, he is the best! He always welcomes me with a smile, recognizes me right away. Listens to my requests or concerns. He is careful to make sure my car is running at its best! I talk to him about the services I may need in the future. He has never tried to get me to have a service until it is needed and makes suggestions of a timeline for my service needs! It's always a pleasure to know I am treated respectfully and make me feel that myself and my vehicle are important and running it's best! see you next time Johnathan! More
by Christy R
Employees Worked With
Johnathan Hasshaw
August 25, 2019
A member of the family From the first, my salesman, (Juan Garcia) made my entire experience amazing. Once JG and I located a vehicle that suited my wife’s tastes, we receive From the first, my salesman, (Juan Garcia) made my entire experience amazing. Once JG and I located a vehicle that suited my wife’s tastes, we received the go-ahead to test drive it over to my wife’s work (Riverside) to get her in-person thumbs up. (We even stopped for lunch)! The GSM (John) is a god-send with a heart the size of Texas and a willingness to actually HELP people as opposed to simply close a deal. Basel (Finance) was efficient and the perfect combination of professionalism and positive personality... and my initial reasoning for purchasing at Empire is in full credit to my being a repeat customer and having a years-long friendship with Service Mgr. Gary Worley! (Go Cowboys!!) Just purchased a 2019 Rogue. Love it!! Thanks guys More
by Brynsdaddy29
Employees Worked With
Juan Garcia, John Fakhoury, Basel Alzwaideh, Gary Worley
August 24, 2019
Thank you Javier Serrano Great customer service, great services. Second time around working with Javier Serrano and both times gave me 110% of his customer service skills. tha Great customer service, great services. Second time around working with Javier Serrano and both times gave me 110% of his customer service skills. thank you Sir we definitely need more people like you at Empire Nissan!! More
by Ram
Employees Worked With
Javier Serrano
August 04, 2019
Service on my vehicle I was helped by Javier Serrano. He was curtious and helped solve my squeaky brake issues in a timely manner. I appreciate the help greatly. I was helped by Javier Serrano. He was curtious and helped solve my squeaky brake issues in a timely manner. I appreciate the help greatly. More
by JG
Employees Worked With
Javier Serrano
July 27, 2019
Empire Nissan Caesar Cardenas always goes above and beyond for great customer service. Very helpful and knowledgeable in answering questions for me. When taking m Caesar Cardenas always goes above and beyond for great customer service. Very helpful and knowledgeable in answering questions for me. When taking my car in for service I’m usually right in and out, not having to wait for a long period of time. When leaving, its always a great experience. More
by Katherine
Employees Worked With
Cesar Cardenas
July 13, 2019
Always great Been our go to for several years and always great. Gary the service manager is considered a friend and Adam too always on the top of their game Been our go to for several years and always great. Gary the service manager is considered a friend and Adam too always on the top of their game More
by Standfree
Employees Worked With
Adam Nachreiner, Gary Worley
May 28, 2019
Sales experience They don't like repeat business. Wasi was highly unprofessional and highly rude. Asked him to get a dealer trade. Told me to buy elsewhere. Not too gr They don't like repeat business. Wasi was highly unprofessional and highly rude. Asked him to get a dealer trade. Told me to buy elsewhere. Not too great on professionalism. Horrible in returning messages and phone calls. More
by Singh
Employees Worked With
Pervez Wasi, Anthony Mendoza
May 23, 2019
Service Department Review for May 23rd, 2019 On May 23rd, I called the service department and make an appointment for 1:30 was told I would only have to wait for an hour. This is want was told u On May 23rd, I called the service department and make an appointment for 1:30 was told I would only have to wait for an hour. This is want was told us at the new customers meeting by the sales department. I arrived exactly at 1:30 and asked how long would the service take,. Gary went to ask the mechanics and came back and said 1 and 1/2 hours to 2 hrs. I told him I was told 1 hour and he said basically, too bad, we are busy. I complained to the sales department and one sales person tried to talk to Gary about my situation and he was told by Gary, No way as what would I tell my other customers. I told the sales person thank you but I would go to Metro Nissan in Montclair where I had gone for twenty years and never treated as rudely as I had been treated by Empire. My husband and I will never to to Empire again for sales or service.. More
by Jkash38
Employees Worked With
Gary Worley
March 30, 2019
Great experience This dealership is one of the best in the I.E. the sales people are great and answered all of my questions, I felt very comfortable dealing with them, This dealership is one of the best in the I.E. the sales people are great and answered all of my questions, I felt very comfortable dealing with them, they took the time to give me all the information I was looking for. I didn't felt pressured and Edward Niebla was very patient and listen to me. Great customer service and experience. More
by Menifee 1
Employees Worked With
Edgar Niebla
March 09, 2019
Fast and reliable service Oscar assisted our family fix our van in a fast and friendly manner. Great service. This is the second time we needed assistance and both time he has Oscar assisted our family fix our van in a fast and friendly manner. Great service. This is the second time we needed assistance and both time he has helped us. More
by Mobtoya
Employees Worked With
Oscar Armas
