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Empire Nissan

Ontario, CA

4.9
465 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 465 reviews

November 22, 2020

Oscar is the best always ready to answer al the questions and concerns we have family friendly and convenient location and amenities are great Thank you Oscar and Nissan More

by Rosencion1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
Nov 23, 2020 -

Empire Nissan responded

You deserve nothing but the best, and we're grateful to know Oscar provided you with nothing less than that! Thank you for choosing us and we look forward to working with you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

November 04, 2020

Joe Sartor was very helpful with me, He answer all my Joe Sartor was very helpful with me, He answer all my questions and help me get the Nissan NV 2500 that I want it, it took no more that 20 minutes More

by oxbarrios
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sartor
Nov 04, 2020 -

Empire Nissan responded

We're more than happy to hear that your experience was nothing short of stellar with Joe! We hope you're loving your new Nissan and we can't wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 22, 2020

Everyone at this dealership is very professional and friendly. With this being my third Murano, I have complete confidence in Empire Nissan. Especially important to me is the excellence of the service d More

by Terriallison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Oct 22, 2020 -

Empire Nissan responded

We are ecstatic to hear that you had an enjoyable experience here at Empire Nissan. Thank you for choosing us and we can't wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 18, 2020

People at Empire Nissan are professional friendly & awesome, I did not have to wait very long & Javier was very informative in what my car needed. More

by sontea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier
Oct 19, 2020 -

Empire Nissan responded

We're pleased that Javier took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. We hope to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 14, 2020

They have First class customer service, since the moment you arrived they rolled a red carpet for you. Juan Garcia, Christina service advisor and Jerry Farris are outstandin, they went about in beyond to ma More

by Mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina, Juan Garcia, John Fakhoury, Jerry Farris
Oct 14, 2020 -

Empire Nissan responded

It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Thank you for choosing Empire Nissan and we look forward to serving you again soon. Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 09, 2020

All the staff a Empire Nissan are amazing. Thank you all for everything. I purchased 3 vehicles the day I interacted with them. :-) Very Happy ! More

by jesset7843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Nachreiner, Dave Ky
Oct 12, 2020 -

Empire Nissan responded

It gives us great pride to hear that you had a smooth car-buying experience with us! Thanks for choosing us and we look forward to working with you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 02, 2020

Once again, Javier at Empire Nissan's service department hit another home run!! Thank you for all you do!! Keep doing what you do best! Reuben Hernandez More

by bleedblue.rh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Serrano
Oct 05, 2020 -

Empire Nissan responded

Hi Reuben, Javier is awesome and we can't wait to tell him about your 5-star review! Thank you so much for choosing us and we can't wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2020

I have been going to empire Nissan for the past 7 years and wouldn’t trade them for anyone else. I love the customer service I always receive from Anthony Mendoza and Joe Avila. i recommended to everyone. More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mendoza, Cesar Cardenas, Joe Avila
Sep 22, 2020 -

Empire Nissan responded

Hi Wendy, We're more than happy to hear that your experience is always nothing short of stellar. We look forward to working with you for another 7 years! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 12, 2020

Beware They Ruin your Vehicle Took my truck in for an actuator replacement and ended up with a A/C blower unit replacement. First their technician's are not skilled enough to prefo More

by ic_rony.paredes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Baker, Jerry Farris
Aug 13, 2020 -

Empire Nissan responded

Hi Rony, While disappointed that you've been dissatisfied with your experience, our service team was accommodating from start to finish and you did not mention the condition of the vehicle when it was returned to you despite you inspecting it from head to toe. Should you like to discuss your experience further, please contact me. Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 20, 2020

Excellent customer service, reasonable prices. They were able to find the problem that I have had for months when other dealers couldn’t. I highly recommend this dealership Empire Nissan of Ontario More

by Satisfied customer
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jun 22, 2020 -

Empire Nissan responded

It truly makes us happy to hear that we were able to get your car back to running like new! We appreciate you taking the time to let us know how we're doing and we can't wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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