Empire Nissan

I bought and serviced my cars from Empire Nissan, I got first class service every time I went there, especially from the General Manager John Fakhoury , sales managers Adam and Basel, I recommend this deal first class service every time I went there, especially from the General Manager John Fakhoury , sales managers Adam and Basel, I recommend this dealership if you’re thinking about a Nissan. More

Took our 2017 Murano in for its 60k service. They estimated 2 hours and it was done on 2 hours. Best part was the ease in using our dealer points to pay for part of the service. estimated 2 hours and it was done on 2 hours. Best part was the ease in using our dealer points to pay for part of the service. More

I cannot stress out what a wonderful experience I have at Empire Nissan. I was so happy with my car buying experience here that I returned to buy another car 8 years later. John Fakhoury and Issac made my e Empire Nissan. I was so happy with my car buying experience here that I returned to buy another car 8 years later. John Fakhoury and Issac made my experience smooth and easy. They listen to my needs and wants and worked with my budget. I left with a beautiful Nissan Pathfinder that's fit perfectly for my growing family. I highly recommend this place. More

They sold a car out from under us after a deal was already reached. We had an appt. scheduled and then got a text that the car was sold. already reached. We had an appt. scheduled and then got a text that the car was sold. More

Excellent car buying experience with Anthony and Ruel! They are patient, professional and easy to work with. No haggling or hassle and it only took about an hour! They are patient, professional and easy to work with. No haggling or hassle and it only took about an hour! More

It's great bringing my car here for any services. If/when services are needed, Oscar is always diligent in reviewing the maintenance history to see what's necessary at the time and what can wait (I If/when services are needed, Oscar is always diligent in reviewing the maintenance history to see what's necessary at the time and what can wait (I appreciate he's keeping my wallet in mind!). Oscar's consistent friendly and professional service is always appreciated! More

Very friendly and great customer service. When I need to get in and out they get the job done. I won't take my car any where else, ONLY EMPIRE NISSAN OF ONTARIO, CA. get in and out they get the job done. I won't take my car any where else, ONLY EMPIRE NISSAN OF ONTARIO, CA. More

Second new car purchase from this dealership. Both times have been quick, efficient and a positive experience. I will continue to purchase cars from this dealership based on my experience with their sales t have been quick, efficient and a positive experience. I will continue to purchase cars from this dealership based on my experience with their sales team. More

HORRIBLE COMMUNICATION AND VERY ARROGANT CUSTOMER SERVICE. I WENT TO GET MY OIL CHANGED AND WAS OFFERED A 30,000 MILE SERVICE BY CHRISTINA SANCHEZ FOR $24.95. I SAID YES BECAUSE IT WAS ONLY $25. S SERVICE. I WENT TO GET MY OIL CHANGED AND WAS OFFERED A 30,000 MILE SERVICE BY CHRISTINA SANCHEZ FOR $24.95. I SAID YES BECAUSE IT WAS ONLY $25. SO ONCE MY CAR WAS READY AND I WAS AT THE CASHIER READY TO PAY, THE CASHIER GIVES ME A TOTAL OF $224.95!!! I SAID "NO, YOU MUST BE MISTAKEN, CHRISTINA SAID IT WAS $24.95" THE CASHIER CALLS CHRISTINA. SHE COMES OVER AND SAYS "NO I TOLD YOU $224.95" NO SHE DIDNT. I KNOW FOR A FACT BECAUSE I WOULD'VE SAID OH NO THANK YOU. IT'S TOO MUCH. CHRISTINA THEN STARTS ARGUING WITH ME, YELLING AT ME, THAT SHE DID NOT SAY $24.95, BLAMING THE MASK SHE WAS WEARING. I TOLD HER I WAS NEVER GIVEN A PAPER WITH THE DETAILS OF THE SERVICE SHE WAS OFFERING WITH THE PRICE. I DID NOT SIGN ANYTHING. SHE DID NOT EVEN SHOW ME ON HER TABLE THE SERVICE SHE WAS OFFERING OR THE PRICE OF THE SERVICE. THE ONLY INFORMATION I WAS GIVEN WAS BEING TOLD THAT IT WOULD BE $24.95. CHRISTINA CONTINUES TO ARGUE WITH ME. I ASK IF THERE ARE CAMERAS THAT COULD BE REVIEWED AND SHE RUDLY SAYS NO. I ASK TO SPEAK TO A MANAGER AND SHE LEAVES TO TALK TO HIM, NOT BRINGING HIM TO ME. WHAT KIND OF SERVICE DEPARTMENT DOES NOT GIVE IN WRITING THE SERVICES THAT ARE BEING PROVIDED AND THE PRICE OF THOSE SERVICES?!?! SHE DIDN'T EVEN SHOW ME THE PRICE ON THE TABLET THAT SHE WAS WORKING ON, AS THE CASHIER SAID SHE SHOULD HAVE. CHRISTINA CLEARLY TOLD ME $24.95. THIS TYPE OF SERVICE IS RIDICULOUS. NO CLEAR COMMUNICATION AND TRYING TO PRICE GAUGE THE CUSTOMER OUT OF $200?!?! RIGHT BEFORE CHRISTMAS. I WILL NEVER GO BACK TO THIS DEALERSHIP. IT'S AWFUL. VERY UNPROFESSIONAL. More

Javier, grate customer service,always answers my questions an need's.I been going for service in this location since I got my car,very happy with all my car work!!! Thank you!! questions an need's.I been going for service in this location since I got my car,very happy with all my car work!!! Thank you!! More