Empire Nissan

HORRIBLE COMMUNICATION AND VERY ARROGANT CUSTOMER SERVICE. I WENT TO GET MY OIL CHANGED AND WAS OFFERED A 30,000 MILE SERVICE BY CHRISTINA SANCHEZ FOR $24.95. I SAID YES BECAUSE IT WAS ONLY $25. S SERVICE. I WENT TO GET MY OIL CHANGED AND WAS OFFERED A 30,000 MILE SERVICE BY CHRISTINA SANCHEZ FOR $24.95. I SAID YES BECAUSE IT WAS ONLY $25. SO ONCE MY CAR WAS READY AND I WAS AT THE CASHIER READY TO PAY, THE CASHIER GIVES ME A TOTAL OF $224.95!!! I SAID "NO, YOU MUST BE MISTAKEN, CHRISTINA SAID IT WAS $24.95" THE CASHIER CALLS CHRISTINA. SHE COMES OVER AND SAYS "NO I TOLD YOU $224.95" NO SHE DIDNT. I KNOW FOR A FACT BECAUSE I WOULD'VE SAID OH NO THANK YOU. IT'S TOO MUCH. CHRISTINA THEN STARTS ARGUING WITH ME, YELLING AT ME, THAT SHE DID NOT SAY $24.95, BLAMING THE MASK SHE WAS WEARING. I TOLD HER I WAS NEVER GIVEN A PAPER WITH THE DETAILS OF THE SERVICE SHE WAS OFFERING WITH THE PRICE. I DID NOT SIGN ANYTHING. SHE DID NOT EVEN SHOW ME ON HER TABLE THE SERVICE SHE WAS OFFERING OR THE PRICE OF THE SERVICE. THE ONLY INFORMATION I WAS GIVEN WAS BEING TOLD THAT IT WOULD BE $24.95. CHRISTINA CONTINUES TO ARGUE WITH ME. I ASK IF THERE ARE CAMERAS THAT COULD BE REVIEWED AND SHE RUDLY SAYS NO. I ASK TO SPEAK TO A MANAGER AND SHE LEAVES TO TALK TO HIM, NOT BRINGING HIM TO ME. WHAT KIND OF SERVICE DEPARTMENT DOES NOT GIVE IN WRITING THE SERVICES THAT ARE BEING PROVIDED AND THE PRICE OF THOSE SERVICES?!?! SHE DIDN'T EVEN SHOW ME THE PRICE ON THE TABLET THAT SHE WAS WORKING ON, AS THE CASHIER SAID SHE SHOULD HAVE. CHRISTINA CLEARLY TOLD ME $24.95. THIS TYPE OF SERVICE IS RIDICULOUS. NO CLEAR COMMUNICATION AND TRYING TO PRICE GAUGE THE CUSTOMER OUT OF $200?!?! RIGHT BEFORE CHRISTMAS. I WILL NEVER GO BACK TO THIS DEALERSHIP. IT'S AWFUL. VERY UNPROFESSIONAL. More

Javier, grate customer service,always answers my questions an need's.I been going for service in this location since I got my car,very happy with all my car work!!! Thank you!! questions an need's.I been going for service in this location since I got my car,very happy with all my car work!!! Thank you!! More

Oscar is the best always ready to answer al the questions and concerns we have family friendly and convenient location and amenities are great Thank you Oscar and Nissan and concerns we have family friendly and convenient location and amenities are great Thank you Oscar and Nissan More

Joe Sartor was very helpful with me, He answer all my Joe Sartor was very helpful with me, He answer all my questions and help me get the Nissan NV 2500 that I want it, it took no more that 20 minutes Joe Sartor was very helpful with me, He answer all my questions and help me get the Nissan NV 2500 that I want it, it took no more that 20 minutes for me to get out of there with a brand new Van More

Everyone at this dealership is very professional and friendly. With this being my third Murano, I have complete confidence in Empire Nissan. Especially important to me is the excellence of the service d friendly. With this being my third Murano, I have complete confidence in Empire Nissan. Especially important to me is the excellence of the service department. Gary and Cesar have always done a great job. I have recommended them to several friends. Thank again More

People at Empire Nissan are professional friendly & awesome, I did not have to wait very long & Javier was very informative in what my car needed. awesome, I did not have to wait very long & Javier was very informative in what my car needed. More

They have First class customer service, since the moment you arrived they rolled a red carpet for you. Juan Garcia, Christina service advisor and Jerry Farris are outstandin, they went about in beyond to ma you arrived they rolled a red carpet for you. Juan Garcia, Christina service advisor and Jerry Farris are outstandin, they went about in beyond to make sure your are 100% satisfy. Thank you all. I really recommend Empire Nissan, Number 1 dealer in USA. Congratulations to general manager John, for been a role model to follow. More

All the staff a Empire Nissan are amazing. Thank you all for everything. I purchased 3 vehicles the day I interacted with them. :-) Very Happy ! for everything. I purchased 3 vehicles the day I interacted with them. :-) Very Happy ! More

Once again, Javier at Empire Nissan's service department hit another home run!! Thank you for all you do!! Keep doing what you do best! Reuben Hernandez hit another home run!! Thank you for all you do!! Keep doing what you do best! Reuben Hernandez More

I have been going to empire Nissan for the past 7 years and wouldn’t trade them for anyone else. I love the customer service I always receive from Anthony Mendoza and Joe Avila. i recommended to everyone. and wouldn’t trade them for anyone else. I love the customer service I always receive from Anthony Mendoza and Joe Avila. i recommended to everyone. They are the best!!!!! No complaints at all.... they always makes sure everything is right. Thank you!! More