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Empire Nissan

Ontario, CA

4.9
440 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 440 reviews

October 09, 2020

All the staff a Empire Nissan are amazing. Thank you all for everything. I purchased 3 vehicles the day I interacted with them. :-) Very Happy ! More

by jesset7843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Nachreiner, Dave Ky
Oct 12, 2020 -

Empire Nissan responded

It gives us great pride to hear that you had a smooth car-buying experience with us! Thanks for choosing us and we look forward to working with you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

October 02, 2020

Once again, Javier at Empire Nissan's service department hit another home run!! Thank you for all you do!! Keep doing what you do best! Reuben Hernandez More

by bleedblue.rh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Serrano
Oct 05, 2020 -

Empire Nissan responded

Hi Reuben, Javier is awesome and we can't wait to tell him about your 5-star review! Thank you so much for choosing us and we can't wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 21, 2020

I have been going to empire Nissan for the past 7 years and wouldn’t trade them for anyone else. I love the customer service I always receive from Anthony Mendoza and Joe Avila. i recommended to everyone. More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mendoza, Cesar Cardenas, Joe Avila
Sep 22, 2020 -

Empire Nissan responded

Hi Wendy, We're more than happy to hear that your experience is always nothing short of stellar. We look forward to working with you for another 7 years! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 12, 2020

Beware They Ruin your Vehicle Took my truck in for an actuator replacement and ended up with a A/C blower unit replacement. First their technician's are not skilled enough to prefo More

by ic_rony.paredes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Baker, Jerry Farris
Aug 13, 2020 -

Empire Nissan responded

Hi Rony, While disappointed that you've been dissatisfied with your experience, our service team was accommodating from start to finish and you did not mention the condition of the vehicle when it was returned to you despite you inspecting it from head to toe. Should you like to discuss your experience further, please contact me. Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 20, 2020

Excellent customer service, reasonable prices. They were able to find the problem that I have had for months when other dealers couldn’t. I highly recommend this dealership Empire Nissan of Ontario More

by Satisfied customer
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jun 22, 2020 -

Empire Nissan responded

It truly makes us happy to hear that we were able to get your car back to running like new! We appreciate you taking the time to let us know how we're doing and we can't wait to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 03, 2020

Service Gary Worley is super, always friendly and with a great attitude. Gary always makes sure we are taken care when we go in for service. Thank you Gary More

by Stmsg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jun 03, 2020 -

Empire Nissan responded

We couldn't be happier to see that Gary went above and beyond to provide you with a quality service experience. Thank you for choosing us and we hope to see you soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 23, 2020

I just wanted to say I love this dealership and their employees Juan Garcia is outstanding, and Gary service advisor is just a first class employee. thank you for taking care my car needs you guys are th More

by Mickey
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Feb 25, 2020 -

Empire Nissan responded

Hi Micky, Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. Please let us know if there is anything else we can do for you, we're more than happy to help. Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 05, 2020

Great customer service Took my car in for service and as always great quick service. My service advisor was very friendly and professional. Overall a great experience as alw More

by elizabeth Gutierrez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Feb 05, 2020 -

Empire Nissan responded

Hi Elizabeth, We would like to thank you for this thoughtful 5-Star Review! Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 15, 2020

Magical Place I love this Dealer, great customer service, Gary Service Advisor is all ways with a smile wailing to answer any question. it is a Pleasure to be treat More

by Mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Service manager., Gary Worley
Jan 15, 2020 -

Empire Nissan responded

Hi Mickey, Your loyalty has not gone unnoticed and we love having you as a member of our Family! We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

January 07, 2020

Service to my 2013 Sentra 01-04-2020 I love the environment, fast service, friendly people and the waiting area has all the necessary commodities seats, television, snacks, coffee etc. on More

by Luly36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas
Jan 07, 2020 -

Empire Nissan responded

Hi Luly, It's a great pleasure to see you've received a great experience and you enjoy the amenities we offer our valued customers. Thank you for taking the time to leave this review and we'll see you at your next service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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