Empire Nissan

Being a Nissan family since 2011 we always received the best and prompt response and services. Thanks Nissan customer, service and price are great. Chip best and prompt response and services. Thanks Nissan customer, service and price are great. Chip More

This is the worst experience I've ever had buying a car! They are HORRIBLE. IF YOU BUY A CAR FROM EMPIRE NISSAN BRING A LAWYER AND A MECHANIC WITH YOU OR YOU WILL END UP LIKE ME... I got a used 2018 They are HORRIBLE. IF YOU BUY A CAR FROM EMPIRE NISSAN BRING A LAWYER AND A MECHANIC WITH YOU OR YOU WILL END UP LIKE ME... I got a used 2018 ford explorer from EMPIRE NISSAN got tricked into getting a $4,000 extended warranty with Nissan Quality Guard Plus telling me i had to get the warranty because my credit score was not the best and to get approved for loan i had to buy service contract and gap insurance......The truck is falling apart...Truck stalled had to get a new battery brakes are bad horn not working daylight running front right light not working took truck to ford was told electrical problem and now cost me $2,000 dollars out of my pocket to fix.. warranty did not cover.... transmission is slipping all kind of problems with the truck...So i turned to empire nissan extended warranty through quality guard plus...What a joke...I had to pay nearly $1,000 dollars out of pocket for diagnostics because they say not covered....They are the worst warranty company in america..Save your money DO NOT BUY NISSAN QUALITY GUARD PLUS.. You never know how bad your insurance or warranty is until you need it..So after finding out Nissan Quality Guard Plus was useless to all the problems i was having ..I tried to cancel it...This is when i started to get the runaround with Empire Nissan...First i called the warranty company to try to cancel spoke to someone named cameron he said i had to call the dealer they only process claims...Called empire nissan talked to their finance guy saying his name was ISSA KASISH he said he did not know how i could cancel it..So i called back talked to the receptionist at empire nissan explained to her that i wanted to cancel she said talk to brenda jimenez..talked to brenda said she would send me cancellation form to cancel warranty..So i told her to email me the cancellation to cancel immediately ..She never sent it and was told i can not just write a letter to cancel warranty i need dealer to send me letter cancellation form to sign and send back..weeks have passed she never emailed it and when i call her she pretends she sent it to the wrong email...And as of today i still have not seen the email to cancel the warranty..So after getting the run around i called and asked to speak the general manager JOHN Fakhoury was told he was in a meeting ..i left him a voicemail explaining what was going on...no call back no response...i left him three voicemails over one week..no response..So i made a complaint with the california attorney general and the bbb and i am talking to a lawyer now ...The point is they are stalling because it will be a chargeback and the finance man will lose his commission and other things.......I got a five year loan so the warranty will be prorated and the dealer would have to send a check to the lender that would go to my principal of my car loan balance....So they are buying time and hoping i will just forget and give up....But they are dead wrong .......i will fight and get this useless extended warrranty cancelled and my money back.......AND ALSO BEWARE OF ALL OF THIS 5 STAR FEEDBACK....IF YOU BUY A CAR WITH EMPIRE NISSAN DONT BE GULLIBLE AND STUPID LIKE I WAS BRING A MECHANIC AND LAWYER. GET YOUR OWN EXTENDED WARRANTY DONT USE QUALITY GUARD PLUS.. More

I bought and serviced my cars from Empire Nissan, I got first class service every time I went there, especially from the General Manager John Fakhoury , sales managers Adam and Basel, I recommend this deal first class service every time I went there, especially from the General Manager John Fakhoury , sales managers Adam and Basel, I recommend this dealership if you’re thinking about a Nissan. More

Took our 2017 Murano in for its 60k service. They estimated 2 hours and it was done on 2 hours. Best part was the ease in using our dealer points to pay for part of the service. estimated 2 hours and it was done on 2 hours. Best part was the ease in using our dealer points to pay for part of the service. More

I cannot stress out what a wonderful experience I have at Empire Nissan. I was so happy with my car buying experience here that I returned to buy another car 8 years later. John Fakhoury and Issac made my e Empire Nissan. I was so happy with my car buying experience here that I returned to buy another car 8 years later. John Fakhoury and Issac made my experience smooth and easy. They listen to my needs and wants and worked with my budget. I left with a beautiful Nissan Pathfinder that's fit perfectly for my growing family. I highly recommend this place. More

They sold a car out from under us after a deal was already reached. We had an appt. scheduled and then got a text that the car was sold. already reached. We had an appt. scheduled and then got a text that the car was sold. More

Excellent car buying experience with Anthony and Ruel! They are patient, professional and easy to work with. No haggling or hassle and it only took about an hour! They are patient, professional and easy to work with. No haggling or hassle and it only took about an hour! More

It's great bringing my car here for any services. If/when services are needed, Oscar is always diligent in reviewing the maintenance history to see what's necessary at the time and what can wait (I If/when services are needed, Oscar is always diligent in reviewing the maintenance history to see what's necessary at the time and what can wait (I appreciate he's keeping my wallet in mind!). Oscar's consistent friendly and professional service is always appreciated! More

Very friendly and great customer service. When I need to get in and out they get the job done. I won't take my car any where else, ONLY EMPIRE NISSAN OF ONTARIO, CA. get in and out they get the job done. I won't take my car any where else, ONLY EMPIRE NISSAN OF ONTARIO, CA. More

Second new car purchase from this dealership. Both times have been quick, efficient and a positive experience. I will continue to purchase cars from this dealership based on my experience with their sales t have been quick, efficient and a positive experience. I will continue to purchase cars from this dealership based on my experience with their sales team. More