Empire Nissan

My dealings were quite positive and I would definitely recommend this dealership to friends. They were swift and did a very timely delivery to the High Desert. Great thanks to Ruel Bandja. recommend this dealership to friends. They were swift and did a very timely delivery to the High Desert. Great thanks to Ruel Bandja. More

I brought my vehicle to get service. Gary gave me VIP service. I always ask for Gary. I am happy with the service. Gary gave me VIP service. I always ask for Gary. I am happy with the service. More

Great service from Isadore and Jerry. They both understood my perspective and went out of their way to make sure my concerns were addressed. Thank you Isadore and Jerry! understood my perspective and went out of their way to make sure my concerns were addressed. Thank you Isadore and Jerry! More

Great service as always. I went in for an oil change took care of me quickly. I am not naive to think that it is always like this, but for 15 years of bringing in all my Nissans here for service has bee took care of me quickly. I am not naive to think that it is always like this, but for 15 years of bringing in all my Nissans here for service has been great. More

Everyone that I have encountered from sales to service department have been professional and pleasant to do business with, there’s been a few mishaps over the past five but they have been great about maki department have been professional and pleasant to do business with, there’s been a few mishaps over the past five but they have been great about making it right, and I have tried other Nissan dealerships locations from central CA to Southern CA and Empire Nissan is definitely the best and now I only go here even if it means driving the extra miles. More

I have known Gary for years, He and my husband worked for Empire Nissan when they first open. Gary is a great person, I am still glad even after the loss of my husband, Gary is still there and helping others Empire Nissan when they first open. Gary is a great person, I am still glad even after the loss of my husband, Gary is still there and helping others. What a wonderful man of God and so helpful. Thanks, Nikita More

VIP treatment. I recently purchased a 2021 Rogue. I love it and still own the Maxima I purchased a few years back. I get the best of the best from the general Manager John Fakouri, Manar, Manny, Juan , B it and still own the Maxima I purchased a few years back. I get the best of the best from the general Manager John Fakouri, Manar, Manny, Juan , Basel and in service Jonathan Thank you Empire Nissan!! More

This dealership will price gouge you. They falsely advertise and then try to sell you 11K above advertised price! Very dishonest! It was a newly listed used car and on the same day, they quoted me a advertise and then try to sell you 11K above advertised price! Very dishonest! It was a newly listed used car and on the same day, they quoted me a price that is 11K above what was advertised? What kind of fees are they charging? They bait and switch. Be careful! More

Being a Nissan family since 2011 we always received the best and prompt response and services. Thanks Nissan customer, service and price are great. Chip best and prompt response and services. Thanks Nissan customer, service and price are great. Chip More

This is the worst experience I've ever had buying a car! They are HORRIBLE. IF YOU BUY A CAR FROM EMPIRE NISSAN BRING A LAWYER AND A MECHANIC WITH YOU OR YOU WILL END UP LIKE ME... I got a used 2018 They are HORRIBLE. IF YOU BUY A CAR FROM EMPIRE NISSAN BRING A LAWYER AND A MECHANIC WITH YOU OR YOU WILL END UP LIKE ME... I got a used 2018 ford explorer from EMPIRE NISSAN got tricked into getting a $4,000 extended warranty with Nissan Quality Guard Plus telling me i had to get the warranty because my credit score was not the best and to get approved for loan i had to buy service contract and gap insurance......The truck is falling apart...Truck stalled had to get a new battery brakes are bad horn not working daylight running front right light not working took truck to ford was told electrical problem and now cost me $2,000 dollars out of my pocket to fix.. warranty did not cover.... transmission is slipping all kind of problems with the truck...So i turned to empire nissan extended warranty through quality guard plus...What a joke...I had to pay nearly $1,000 dollars out of pocket for diagnostics because they say not covered....They are the worst warranty company in america..Save your money DO NOT BUY NISSAN QUALITY GUARD PLUS.. You never know how bad your insurance or warranty is until you need it..So after finding out Nissan Quality Guard Plus was useless to all the problems i was having ..I tried to cancel it...This is when i started to get the runaround with Empire Nissan...First i called the warranty company to try to cancel spoke to someone named cameron he said i had to call the dealer they only process claims...Called empire nissan talked to their finance guy saying his name was ISSA KASISH he said he did not know how i could cancel it..So i called back talked to the receptionist at empire nissan explained to her that i wanted to cancel she said talk to brenda jimenez..talked to brenda said she would send me cancellation form to cancel warranty..So i told her to email me the cancellation to cancel immediately ..She never sent it and was told i can not just write a letter to cancel warranty i need dealer to send me letter cancellation form to sign and send back..weeks have passed she never emailed it and when i call her she pretends she sent it to the wrong email...And as of today i still have not seen the email to cancel the warranty..So after getting the run around i called and asked to speak the general manager JOHN Fakhoury was told he was in a meeting ..i left him a voicemail explaining what was going on...no call back no response...i left him three voicemails over one week..no response..So i made a complaint with the california attorney general and the bbb and i am talking to a lawyer now ...The point is they are stalling because it will be a chargeback and the finance man will lose his commission and other things.......I got a five year loan so the warranty will be prorated and the dealer would have to send a check to the lender that would go to my principal of my car loan balance....So they are buying time and hoping i will just forget and give up....But they are dead wrong .......i will fight and get this useless extended warrranty cancelled and my money back.......AND ALSO BEWARE OF ALL OF THIS 5 STAR FEEDBACK....IF YOU BUY A CAR WITH EMPIRE NISSAN DONT BE GULLIBLE AND STUPID LIKE I WAS BRING A MECHANIC AND LAWYER. GET YOUR OWN EXTENDED WARRANTY DONT USE QUALITY GUARD PLUS.. More