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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
471 Reviews
Call Dealership (877) 956-5252
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1377 Kettering Loop

Ontario, CA

91761

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Showing 471 reviews

January 23, 2023

Blake has exceptional customer service and was able to offer some discounts on my services. Great experience with Blake and the service department. More

by tishana.gibbs2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Jan 23, 2023 -

Empire Nissan responded

Tishana, Blake's an all-star and is always going above and beyond to take care of our valued customers. We can't wait to share this 5-star review with him and we look forward to seeing you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

January 15, 2023

Always been taken care of here for more than 15 years. Love it here th More

by Mariom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jan 16, 2023 -

Empire Nissan responded

Mariom, Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a valued customer and we look forward to continuing to work together for many years to come. Hope to see you again soon. Regards, John Fakhoury General Manager customercare@empirenissan.com

January 10, 2023

Blake and the service team always gives me a great experience every time I’m here! More

by Rfister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake in service also does an awesome job, Gary Worley
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Jan 11, 2023 -

Empire Nissan responded

It truly makes us happy to hear that Blake and our service team always provide you with a positive experience! We look forward to serving you again soon! Sincerely, Irma Vasquez Owner Loyalty Manager Empire Nissan 909-563-7770

December 31, 2022

No pressure trying to upsale your purchase. Sticker price no added fee or discounts offered. More

by jsikes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
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Jan 03, 2023 -

Empire Nissan responded

We're happy to see you were satisfied with your sales experience. Thank you for stopping by and please don't hesitate to reach out should you have any questions about anything. Regards, John Fakhoury General Manager customercare@empirenissan.com

December 31, 2022

The service we get is always great as well as the employees who help us out! More

by snaomim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Jan 03, 2023 -

Empire Nissan responded

Thanks for being part of the family! We're happy to see you always receive great service and we can't wait to see you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

December 29, 2022

This dealership is the best. Great customer service, and great service on my car everytime. 10/10 would recommend people to go here. More

by Joeyortega828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manar sold me the car but is no longer there, and issy from service always gets the job done quick and efficient.
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Dec 30, 2022 -

Empire Nissan responded

We are so happy that our team provided you with a 5-star visit! Your business and time are much appreciated! We hope to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

December 28, 2022

Great dealer very fast and professional service I recommend them, check them out today, great service More

by Eric286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
Report | Print
Dec 29, 2022 -

Empire Nissan responded

We are ecstatic to hear that you had a quick and easy visit! Hope to see you again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

December 22, 2022

Hello is great dealership my service rep. Johnathan hasshaw was very helpful and was listening and paying attention to the things that I need to be done for my vehicle. Very attentive and gr More

by mr.91773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Hasshaw
Report | Print
Dec 23, 2022 -

Empire Nissan responded

Thank you for choosing Empire Nissan! Johnathan is an expert & we're pleased to hear he took excellent care of you. Don't hesitate to reach out if there's anything else we can help with! Regards, John Fakhoury General Manager customercare@empirenissan.com

December 22, 2022

The service team is AWESOME ! ! Issy takes care of me every time. He gets me in, gives quick and updated status.. Todd More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issy
Report | Print
Dec 23, 2022 -

Empire Nissan responded

Hi Todd, welcome back! We're so proud of Issy for always ensuring a quality experience! Take care. Regards, John Fakhoury General Manager customercare@empirenissan.com

December 16, 2022

Great dealership, however the last service visit was not up to par after many years of excellent service and care. We have made a few phone calls,left messages but to returned phone call as of yet. More

by jnbcarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Dec 21, 2022 -

Empire Nissan responded

It's discouraging to see you've not been satisfied with your most recent visit and have had issues getting in contact with us. Please contact me at your earliest convenience and I'd be happy to assist you. I look forward to speaking with you. Regards, Javier Salcido Service Manager javier@empirenissan.com

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