Back

Empire Nissan

Ontario, CA

4.9
447 Reviews

1377 Kettering Loop

Ontario, CA

91761

Directions

By Type

Showing 447 reviews

June 08, 2022

I just bought my first car here at Empire Nissan last year. The customer service is amazing. I recently went in for an oil change/inspection and Isadore was helpful and kind. It only took about my hour f More

by Mariah Vargas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
Jun 09, 2022 -

Empire Nissan responded

It's great to hear that you were impressed with everything from our sales to the service! We really appreciate your feedback and hope to see you back again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

June 01, 2022

Billy made sure the car buying process was as smooth as possible. He explained everything there was to know about the vehicle I chose. He also made sure any questions or concerns I had were addressed which More

by lopezisabela1988
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Delgado, Adam Nachreiner
Jun 02, 2022 -

Empire Nissan responded

We're more than happy to hear that your car-buying experience was nothing short of stellar from Billy and Adam. If we can help you out with anything else, please let us know. Regards, John Fakhoury General Manager customercare@empirenissan.com

March 23, 2022

My dealings were quite positive and I would definitely recommend this dealership to friends. They were swift and did a very timely delivery to the High Desert. Great thanks to Ruel Bandja. More

by rod5606
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ruel Bandoja
Mar 24, 2022 -

Empire Nissan responded

We want nothing but the best for our customers and we're so happy you had such a great car-buying experience with Ruel! Please never hesitate to let us know if there is anything else we can help you with! Regards, John Fakhoury General Manager customercare@empirenissan.com

March 23, 2022

I brought my vehicle to get service. Gary gave me VIP service. I always ask for Gary. I am happy with the service. More

by Pacifico006
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gary Worley, Gary Worley
Mar 24, 2022 -

Empire Nissan responded

Gary is awesome and we will be sure to let him know about your fantastic review! Thank you so much for choosing us and we hope to see you again shortly. Regards, John Fakhoury General Manager customercare@empirenissan.com

January 30, 2022

Great service from Isadore and Jerry. They both understood my perspective and went out of their way to make sure my concerns were addressed. Thank you Isadore and Jerry! More

by georgehanson21
Recommend Dealer
Yes
Employees Worked With
Jerry Farris
Jan 31, 2022 -

Empire Nissan responded

We're more than happy to hear that your experience was nothing short of stellar with Isadore and Jerry. Thank you for your feedback and we look forward to serving you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

January 27, 2022

Great service as always. I went in for an oil change took care of me quickly. I am not naive to think that it is always like this, but for 15 years of bringing in all my Nissans here for service has bee More

by Drodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Avila
Jan 27, 2022 -

Empire Nissan responded

We are thrilled to read that you always receive the service that you're looking for! Thank you for choosing us and we look forward to many more years to come! Regards, John Fakhoury General Manager customercare@empirenissan.com

October 24, 2021

Everyone that I have encountered from sales to service department have been professional and pleasant to do business with, there’s been a few mishaps over the past five but they have been great about maki More

by IrmaD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruel Bandoja, Issa Kakish, Johnathan Hasshaw, Javier Serrano
Oct 25, 2021 -

Empire Nissan responded

It's wonderful to hear that you were impressed with our sales and service! Thank you for driving out to us and we look forward to working with you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

October 01, 2021

I have known Gary for years, He and my husband worked for Empire Nissan when they first open. Gary is a great person, I am still glad even after the loss of my husband, Gary is still there and helping others More

by ndemetrice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Oct 04, 2021 -

Empire Nissan responded

We are proud of Gary and his efforts to make sure you left a happy customer! We appreciate your feedback and we look forward to hearing from you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 08, 2021

VIP treatment. I recently purchased a 2021 Rogue. I love it and still own the Maxima I purchased a few years back. I get the best of the best from the general Manager John Fakouri, Manar, Manny, Juan , B More

by morga.anissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Manuel Cabrera, Issa Kakish, Basel Alzwaideh, Johnathan Hasshaw
Sep 08, 2021 -

Empire Nissan responded

Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Congrats on your new Rogue! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 06, 2021

This dealership will price gouge you. They falsely advertise and then try to sell you 11K above advertised price! Very dishonest! It was a newly listed used car and on the same day, they quoted me a More

by ABuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruel Bandoja
Sep 08, 2021 -

Empire Nissan responded

We're discouraged to see you were dissatisfied with the mark-up on this high-demand vehicle. We do attempt to provide great service and pricing to our customers and if you would like to discuss this further, please contact me. Regards, John Fakhoury General Manager customercare@empirenissan.com 909-563-7710

Sep 08, 2021 -

ABuyer responded

No it was obvious what the sales guy did. On the same day the price was posted on Auto trader, I got an email notification from them of a price decrease on the car and your sales guy texted me after I sent a request for availability. He gave me a quote for 11K higher than the advertised price! It was a bait and switch scam..Very dishonest!

...
12
...