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Empire Nissan

Ontario, CA

4.9
447 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 447 reviews

November 01, 2022

Mr Gary Worley is always a great man to work with. He made sure my car was clean and the the waiting area was good. More

by Kibby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Sal Henandez, Adam Nachreiner, Irma Vasquez, Joe Sartor, Edgar Niebla, Miguel Oliva, Basel Alzwaideh, Gary Worley, Walter Serrano
Nov 02, 2022 -

Empire Nissan responded

Hi, thank you for choosing us! We are so proud of Gary & our team for taking care of you. We appreciate your business & look forward to working with you again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

October 21, 2022

Always friendly, efficient. Staff keeps clients updated on car status. Follows request for what’s needed and stats what’s needed after the initial request if there are any. More

by ashleyiman.tate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Worley, Cesar Cardenas, Joe Avila
Oct 21, 2022 -

Empire Nissan responded

Thank you for your awesome rating, Ashley! We're so lucky to have a great team & proud to hear they always ensure 5-star service! We look forward to working with you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

October 14, 2022

Wonderful sales team five star. They are professional courteous they will not waste your time and will make your experience a very pleasant one More

by Sana323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adel Rizk, John Fakhoury, Irma Vasquez, Manuel Cabrera, Basel Alzwaideh
Oct 17, 2022 -

Empire Nissan responded

We want nothing but the best for our customers and we're so happy you had such a great experience with us! Can't wait to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

October 06, 2022

The dealer had paperwork ready for me to sign as promised. I was not disappointed with the service I received. More

by cyruscent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sartor
Oct 06, 2022 -

Empire Nissan responded

We are so happy that our team made sure you left with a smile on your face! Hope to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

October 05, 2022

Have used Empire Nissan for years, for both new cars and service. Always friendly and helpful. More

by nimuern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Garcia, John Fakhoury
Oct 06, 2022 -

Empire Nissan responded

It's so nice to see that you always receive the service that you deserve! We can't wait to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 24, 2022

They always are friendly, on time, and give excellent service. There professionalism is a 10! More

by dlsweeney1277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Sep 26, 2022 -

Empire Nissan responded

it's so nice to see that you always receive the service that you deserve! We look forward to working with you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 15, 2022

Friendly staff for sales. No pressure, or selling unnecessary products or add ones for the car. Service department has excellent price, friendly staff. More

by rhster101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Gary Worley
Sep 16, 2022 -

Empire Nissan responded

We are thrilled to hear that you had a fantastic service visit here with us! Thank you for choosing us and we hope to hear from you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 13, 2022

While the service advisor was attentive and processed my car quickly and the recall service was performed, picking it up was a bit of a challenge. The advisor called to say it was ready and when I went to p More

by wolfrom1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the name, but its not anyone listed here.
Sep 14, 2022 -

Empire Nissan responded

I'd like the opportunity to speak with you about this further and learn more about what happened. Please contact me at your convenience. We look forward to hearing from you. Regards, Irma Vasquez Owner Loyalty Manger 909-563-7770

September 08, 2022

The staff is always very friendly and professional. I can always trust them to take care of my vehicle in an efficient manner. More

by Eugenia Gracia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ortega, Oscar Armas
Sep 09, 2022 -

Empire Nissan responded

We are so happy that you always receive the service that you deserve! Thank you for choosing us and we hope to hear from you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

July 13, 2022

Great service at Empire Nissan, Gary is the reason I always drive 45 minutes to get my service done at Empire Nissan. More

by Kibby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jul 14, 2022 -

Empire Nissan responded

Gary is awesome and we are so happy that he always takes such great care of you! Thanks for driving out to us and we can't wait to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

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