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Empire Nissan

Ontario, CA

4.9
433 Reviews

1377 Kettering Loop

Ontario, CA

91761

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Showing 433 reviews

October 05, 2022

Have used Empire Nissan for years, for both new cars and service. Always friendly and helpful. More

by nimuern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Garcia, John Fakhoury
Oct 06, 2022 -

Empire Nissan responded

It's so nice to see that you always receive the service that you deserve! We can't wait to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 24, 2022

They always are friendly, on time, and give excellent service. There professionalism is a 10! More

by dlsweeney1277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Sep 26, 2022 -

Empire Nissan responded

it's so nice to see that you always receive the service that you deserve! We look forward to working with you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 15, 2022

Friendly staff for sales. No pressure, or selling unnecessary products or add ones for the car. Service department has excellent price, friendly staff. More

by rhster101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Gary Worley
Sep 16, 2022 -

Empire Nissan responded

We are thrilled to hear that you had a fantastic service visit here with us! Thank you for choosing us and we hope to hear from you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

September 13, 2022

While the service advisor was attentive and processed my car quickly and the recall service was performed, picking it up was a bit of a challenge. The advisor called to say it was ready and when I went to p More

by wolfrom1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember the name, but its not anyone listed here.
Sep 14, 2022 -

Empire Nissan responded

I'd like the opportunity to speak with you about this further and learn more about what happened. Please contact me at your convenience. We look forward to hearing from you. Regards, Irma Vasquez Owner Loyalty Manger 909-563-7770

September 08, 2022

The staff is always very friendly and professional. I can always trust them to take care of my vehicle in an efficient manner. More

by Eugenia Gracia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ortega, Oscar Armas
Sep 09, 2022 -

Empire Nissan responded

We are so happy that you always receive the service that you deserve! Thank you for choosing us and we hope to hear from you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

July 13, 2022

Great service at Empire Nissan, Gary is the reason I always drive 45 minutes to get my service done at Empire Nissan. More

by Kibby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Jul 14, 2022 -

Empire Nissan responded

Gary is awesome and we are so happy that he always takes such great care of you! Thanks for driving out to us and we can't wait to see you again! Regards, John Fakhoury General Manager customercare@empirenissan.com

June 08, 2022

I just bought my first car here at Empire Nissan last year. The customer service is amazing. I recently went in for an oil change/inspection and Isadore was helpful and kind. It only took about my hour f More

by Mariah Vargas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
Jun 09, 2022 -

Empire Nissan responded

It's great to hear that you were impressed with everything from our sales to the service! We really appreciate your feedback and hope to see you back again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

June 01, 2022

Billy made sure the car buying process was as smooth as possible. He explained everything there was to know about the vehicle I chose. He also made sure any questions or concerns I had were addressed which More

by lopezisabela1988
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Delgado, Adam Nachreiner
Jun 02, 2022 -

Empire Nissan responded

We're more than happy to hear that your car-buying experience was nothing short of stellar from Billy and Adam. If we can help you out with anything else, please let us know. Regards, John Fakhoury General Manager customercare@empirenissan.com

March 23, 2022

My dealings were quite positive and I would definitely recommend this dealership to friends. They were swift and did a very timely delivery to the High Desert. Great thanks to Ruel Bandja. More

by rod5606
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ruel Bandoja
Mar 24, 2022 -

Empire Nissan responded

We want nothing but the best for our customers and we're so happy you had such a great car-buying experience with Ruel! Please never hesitate to let us know if there is anything else we can help you with! Regards, John Fakhoury General Manager customercare@empirenissan.com

March 23, 2022

I brought my vehicle to get service. Gary gave me VIP service. I always ask for Gary. I am happy with the service. More

by Pacifico006
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gary Worley, Gary Worley
Mar 24, 2022 -

Empire Nissan responded

Gary is awesome and we will be sure to let him know about your fantastic review! Thank you so much for choosing us and we hope to see you again shortly. Regards, John Fakhoury General Manager customercare@empirenissan.com

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