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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
471 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 471 reviews

June 11, 2023

I have used Empire Nissan exclusively for my vehicle service going on 14 years. While prices have certainly escalated, I always get professional service that I can trust. No fancy frills, just honest an More

by metroinsp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jun 12, 2023 -

Empire Nissan responded

Thank you so much for your loyalty to us here. We're incredibly lucky to have you as a valued customer and we're happy to see you always receive the best service possible. We appreciate this outstanding review and here's to another 14+ years of working together! Regards, John Fakhoury General Manager customercare@empirenissan.com

June 10, 2023

Richard provides excellent customer service with a smile. We will continue to service our cars here. More

by CSantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Ortega
Report | Print
Jun 12, 2023 -

Empire Nissan responded

We are very lucky to have Richard on our team and we're pleased to see he always takes great care of you and your vehicle. Thank you for being part of our Empire Nissan Family and we look forward to continuing to work together for many years to come. Regards, John Fakhoury General Manager customercare@empirenissan.com

June 07, 2023

Excellent service. Clean and comfortable environment. Friendly and professional environment. Waiting for service to be completed is not a long process. More

by ZAFFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Avila
Report | Print
Jun 08, 2023 -

Empire Nissan responded

Zaffa, We're happy to see you enjoy your service experience here and that you're comfortable while you wait. Thank you for choosing us here for your Nissan needs and we can't wait to see you at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

June 03, 2023

Excellent service, my vehicle is always well taken care of by Blake in the service department. More

by Kylehayes44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Jun 05, 2023 -

Empire Nissan responded

Kyle, We appreciate you being part of the Empire Nissan Family and we're happy that Blake always takes great care of you and your vehicle. We'll be sure to share this with him and we'll see you here at your next service visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

June 01, 2023

Service department is the best. Blake was very helpful and courteous. Always do a multipoint inspection and make recommendations. Communication is great. More

by indiegirl1952@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Jun 02, 2023 -

Empire Nissan responded

Blake is a great asset to us here and we're happy that he and our team always provide you with the 5-star service that you deserve. Thanks for being part of our Empire Nissan Family and we look forward to serving you again in the future. Regards, John Fakhoury General Manager customercare@empirenissan.com

June 01, 2023

Staff is very friendly,taking their time to fix my vehicle. Communication is great as well. More

by lilevelyn691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Brandler
Report | Print
Jun 02, 2023 -

Empire Nissan responded

We take pride in providing quality service and communication and we're happy to see you receive just that. Thanks so much for choosing us here for all of your vehicle needs and we look forward to seeing you at your next visit. Regards, John Fakhoury General Manager customercare@empirenissan.com

May 22, 2023

I appreciate the honesty and integrity of Gary in service. This is my fourth Nissan from this dealership and I will continue to do business with them with my next car purchase. More

by lwhitton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
May 23, 2023 -

Empire Nissan responded

Welcome back and thank you for your loyalty to us here! We look forward to continuing to deliver nothing but quality service. Regards, John Fakhoury General Manager customercare@empirenissan.com

May 15, 2023

Service department is the best, Gary is professional and honest about what needs to be done. I have been a customer of Empires sales and service for over 20 years More

by Junedeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
May 15, 2023 -

Empire Nissan responded

Thank you so much for your loyalty to us here! We're incredibly lucky to have you as part of the family and we look forward to continuing to work together for another 20+ years. See you here again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

May 04, 2023

I always go here for service even though it is not close as other dealerships More

by gingerlooe2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake in service, Manuel Cabrera, Basel Alzwaideh
Report | Print
May 05, 2023 -

Empire Nissan responded

Ginger, Thank you so much for making the drive to see us. We're so lucky to have you as a valued customer and we can't wait to continue working together. Hope to see you here again soon! Regards, John Fakhoury General Manager customercare@empirenissan.com

May 03, 2023

Fast service, dealership is clean, courteous reps, fair prices across the board and good incentives. More

by reesemug75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Avila
Report | Print
May 05, 2023 -

Empire Nissan responded

Thank you for your positive rating, reesemug75! Customer satisfaction is our main goal and we're thrilled you left with a smile on your face. We look forward to delivering a 5-star visit next time! Regards, John Fakhoury General Manager customercare@empirenissan.com

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