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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
482 Reviews
Call Dealership (877) 956-5252
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1377 Kettering Loop

Ontario, CA

91761

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Showing 482 reviews

October 10, 2025

After 19 years of service at Empire Nissan I have yet to have a bad experience. The check-in consultants, like Steven Trevino, have always been professional, courteous, informative with good advice as w More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Trevino
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September 27, 2025

Always take my Nissan Rogue for service at the dealership. They have top notch service and friendly staff More

by Lbscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Sep 29, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We're thrilled to hear you consistently have a great experience with our service team. Your satisfaction is our priority, and we look forward to continuing to provide top-notch service for your Nissan Rogue! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 22, 2025

I had ordered my vehicle ahead of time and when I got to the dealership it was ready. More

by jeff.cibull
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky
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Sep 23, 2025 -

Empire Nissan responded

Thanks for your feedback, Jeff! We're glad to hear your vehicle was ready when you arrived. We strive to make the process as smooth as possible and appreciate your support. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 15, 2025

I love getting my car serviced here, the staff is friendly and the service is fast and they seem to be honest and genuine which is rare in the car industry. More

by stefanimnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Sep 16, 2025 -

Empire Nissan responded

Thank you for your fantastic review! We’re thrilled to hear you had a great experience with our friendly team. Providing honest and efficient service is our priority, and we appreciate your recognition. Looking forward to seeing you again for your next service! Regards, John Fakhoury General Manager Customercare@empirenissan.com

September 01, 2025

I am always greeted quickly upon arrival. They always provide an accurate estimate for the price and the time needed for the service. I appreciate that they provide recommendations for future More

by vickib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Sep 02, 2025 -

Empire Nissan responded

We're thrilled to hear you had a great experience with our service department. Our team is dedicated to providing quick, transparent service and helpful recommendations. Your feedback means a lot to us, and we look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

August 18, 2025

Very friendly dealer and very knowledgeable service advisors for taking care of my Pathfinder always..Thank you very much🤗 More

by Jung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Aug 19, 2025 -

Empire Nissan responded

Thank you, Jung! We're thrilled to hear about your positive experience with our team. Providing friendly and knowledgeable service is our priority, and we appreciate your kind words. Enjoy your Pathfinder, and we look forward to assisting you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 30, 2025

Ali took care of all our needs and accommodated all of our requests. The purchase was easy Peezy. highly recommend a sales person. More

by lindawetter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
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Jul 31, 2025 -

Empire Nissan responded

Thank you for your fantastic review, Linda! We're thrilled to hear that Ali made your purchase experience smooth and enjoyable. Your recommendation means a lot to us, and we look forward to serving you again in the future! Regards, John Fakhoury General Manager Customercare@empirenissan.com

July 19, 2025

Very clean and nice workers I like how they were very professional. Made my morning great More

by solorio3810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jul 21, 2025 -

Empire Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our team. Keeping our space clean and professional is a top priority for us. We appreciate your support and look forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 29, 2025

Isaac was beyond helpful in getting us into the right car and into the right deal that worked within our budget. His manager helped us pay off our previous car early to make it happen. I’m glad I listened More

by shows-61wagoner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adel and Isaac , John Fakhoury
Report | Print
Jun 30, 2025 -

Empire Nissan responded

We couldn't be happier to see that Isaac did a great job getting you and your wife into the right car at the right price. Welcome to our Empire Nissan Family and congrats on your new ride. Regards, John Fakhoury General Manager Customercare@empirenissan.com

June 11, 2025

The service management staff at this dealership is top notch. Work was done sooner than promised. More

by alice.flores2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Isidor, Gary Worley
Report | Print
Jun 11, 2025 -

Empire Nissan responded

Alice, It's great to see you received both prompt and quality service here. We appreciate your positive feedback and we hope to have the opportunity to work together again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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