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Empire Mazda of Huntington

Huntington Station, NY

4.7
1,063 Reviews

660 E Jericho Turnpike

Huntington Station, NY

11746

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Showing 1,063 reviews

January 08, 2024

Mark was very helpful, I recommend him to if you are in need of a vehicle More

by Moscosgrov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Pepra, Romain Carius, Vito Ilardi, Sam Rivera, Eric Baltazar
Jan 11, 2024 -

Empire Mazda of Huntington responded

Thank you for leaving Mark this positive feedback! Your recommendation means a lot to us, and we hope to serve you again in the future.

January 05, 2024

I had a service appointment today for my CX30 and I must say the entire staff from the valet - Jorge to Brianna the adviser - Robert the technician and Ian the service manager were top notch. Extremely More

by Papougsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana, Robert,Ian and Jorge
Jan 11, 2024 -

Empire Mazda of Huntington responded

Thank you so much for taking the time to share your positive experience with us! It is wonderful to hear that Jorge, Brianna, Robert and Ian provided you with the 5-star assistance that you so much deserve. Your satisfaction is our ultimate goal and we hope to exceed your expectations every time you choose us.

January 03, 2024

This was the worst customer service I have ever experienced. Several employees lied, manipulated me, and wouldn't give me what they promised me. They were rude and disrespectful when I asked for an More

by haleylsinger
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Vito Ilardi, Eric Baltazar
Jan 11, 2024 -

Empire Mazda of Huntington responded

We sincerely apologize for the disappointing experience you had at our dealership. We understand the frustration and inconvenience you've faced, and we genuinely regret any inconvenience caused during your recent visit. Our goal is to ensure that our customers feel valued and we hope to have the opportunity to regain your trust in the future. If you would like to discuss further, please contact our General Manager, Sam Rivera at (631) 479-3821 or srivera@eagny.com at your earliest convenience. Thank you and have a great day!

January 02, 2024

Had a fantastic experience with Empire Mazda! It's been roughly 10 years since I purchased/leased a new car and I never felt pressured during my fisit. Mark Pepra made my wife and I comfortable a More

by zclaymorrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Pepra
Jan 03, 2024 -

Empire Mazda of Huntington responded

We greatly appreciate you for leaving Mark this phenomenal review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Mark could provide you with top notch service. We are delighted to know that he made you and your wife comfortable as soon as you came in. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you both on your new Mazda CX50- behalf of the entire Empire Mazda of Huntington team!

December 26, 2023

Great experience with Empire Mazda. Good selection of vehicles. No pressure selling. Sales person, Javon Prince was very knowledge and helpful. He delivered! More

by tedpaf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javon Prince
Dec 28, 2023 -

Empire Mazda of Huntington responded

Thank you for your positive review! We are glad that Jahvon provided you with a smooth, pressure-free experience. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again!

December 21, 2023

Literally the best sales representative I’ve had. Didn’t feel pressured or rushed. And we all came to a great decision in the best car for me! Thanks again David F!!! Keep doing what your doing my fr More

by Duh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Fyffe
Dec 21, 2023 -

Duh responded

Great work by your sales representative David

Dec 22, 2023 -

Empire Mazda of Huntington responded

Thank you for your positive review! Providing a smooth, pressure-free experience is always our goal, and we are glad that David's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

December 16, 2023

Mike Smith is an excellent sales person. He knows the car very well and does not pressure you in any way. He has a lot of patience and answers all questions. More

by rorenstein4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Dec 18, 2023 -

Empire Mazda of Huntington responded

Thank you for sharing your positive experience with us, specifically highlighting the exceptional service provided by Michael. Providing a comfortable and informative experience for our customers is one of our top priorities, and we're glad that his professionalism and expertise stood out to you. Should you have any further questions or require assistance in the future, please don't hesitate to contact us.

December 15, 2023

Mike, the General Sales Manager, is a great guy. I am so happy working with this dealership. More

by dpeyman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Pepra, Sherry Hamid, Michael Bansey, Sam Rivera, Eric Baltazar
Dec 15, 2023 -

Empire Mazda of Huntington responded

Thank you for your wonderful review! Providing 5-star service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

December 12, 2023

Went in with online price. Was ready to buy right there. Price jumps up 2-3k if you don’t use the dealer provided financing. Such a joke More

by John
Recommend Dealer
No
Employees Worked With
Sherry Hamid
Dec 14, 2023 -

Empire Mazda of Huntington responded

John, Thank you for sharing your recent experience with us, and please accept our sincere apologies for any frustration caused during your visit to our dealership. Your feedback helps us identify areas where we can improve and better serve our customers. If there's anything specific you'd like to address or if there's an opportunity for us to assist you further, please don't hesitate to contact our General Manager, Sam Rivera at (631) 479-3821 or srivera@eagny.com. Thank you and have a great day!

December 08, 2023

After years of loyalty to Mazda and the Huntington dealership we are no longer brand loyal. Returning a leased 2021 Cx5 with 22,000 miles the sales team was unable to work with us and make the number More

by franC
Recommend Dealer
No
Employees Worked With
Jordan salesperson Sales manager also worked with us.
Dec 11, 2023 -

Empire Mazda of Huntington responded

Fran, Thank you for your loyalty and support to our Mazda dealership over the years. We appreciate the opportunity you've given us to serve you. We are sincerely sorry to hear about your recent experience while returning your leased 2021 CX-5. While we're saddened by your decision to explore other options, we respect your choice and appreciate the opportunity you've given us to learn and improve our services. Should you have any further feedback or if there's anything we can do to address your concerns, please don't hesitate to reach out. Your feedback is invaluable as we aim to enhance our customer experience.

Dec 11, 2023 -

franC responded

The numbers we were looking for in November are now the deals being given by the dealership in December it is unfortunate that the sales manager was not willing to negotiate fully. Especially when others are. Thank you

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