Sindy Hernandez was awesome. It was a great experience. I was worried I was going to be stuck there all day (like always), but they really got the job done. I would highly recommend. Best part, the price is the price. No hidden fees and no xx.

Catherine Espinoza-Corella and Jonathan Simeone are big assets to the team at Empire Mazda. They were courteous, personable, and professional when I brought my car in for service, even scheduling services that were not covered under my warranty. I've been to dealers before where they make you wait all day for minor services as well as attempt to charge you for unnecessary repairs. Not so at Empire Mazda. Fair, honest and professional describe them best. I trust my Honda HR-V to Empire Mazda and wouldn't go to any other dealer.

I waited for over 1.5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the car, yet I had already been presented with over $2,000 in recommended repairs. That completely destroyed my confidence in this service department. I told them to return my vehicle so I could leave, and it still took another 15 minutes to get my car back. Based on this experience, I found the operation to be disorganized and unprofessional run by a bunch of incompetent boobs. I will not be returning and would not recommend using this service department.

La peor experiencia que he tenido al momento de comprar un vehículo ha sido en este concesionario, nunca te hablan claro, le dan vueltas a las preguntas que haces para no responder, fui comprando un Hyundai Kona 2022 que estaban ofreciendo en al rededor de 15mil dólares y cuando me enteré de lo que pagué en servicios extras que agregaron sin mi consentimiento y sin informarme de los mismos, el precio del vehículo ascendió a casi 28mil dólares, nos hemos comunicado con el concesionario para intentar solucionar todo esto y como siempre le dan vueltas al asunto y no responden con nada, hace casi 2 meses me contacto un supuesto director financiero de este concesionario para supuestamente darle solución al problema y hasta ahora ha sido más de lo mismo, le dan vueltas al asunto, prometen soluciones pero no cumplen con nada de lo que te dicen, me dijeron que iban a reembolsar un dinero al préstamo a cambio de que elimináramos los reviews que hicimos, que ellos ya tenían todo listo y que con hundir un botón se hacía efectivo el reembolso, nosotros cumplimos con eliminar los reviews en 2 de las 3 plataformas donde los hicimos y hasta ahora casi 22 días después no han hecho el reembolso, aparte de que me parece una falta de respeto que me vean la cara de tonto, también pienso que la condición para devolver el dinero no debería ser obligatoriamente borrar estos reviews, si ellos saben que lo hicieron mal, deberían devolver el dinero, deberíamos ser nosotros los que le exigiéramos cosas al Consecionario, no al contrario, les soy sincero, no les recomiendo para nada comprar aquí, y si eres una persona como yo inexperto, mucho menos porque vas a ir por el carro de tus sueños y vas a conseguir una deuda que te será difícil pagar, y mientras ellos siguen dando vueltas, yo sigo pagando intereses de un dinero que ellos impusieron en el crédito sin darme una información claro del costo.

Purchased a car from them it’s a 2023 and already has problems .. of course part miraculously not covered .. tried to purchase extended warranty after the fact and no response from the agent after at least two weeks of calls and texts .. smh !!! Not good service at all!! Chevy service people don’t call about status you have to keep calling them ! Super annoyed and can’t move because they don’t have loaner cars either !!!

Easy and quick service provided by Catherine and Josh. They both made the process very easy and simple for me to lease a brand new vehicle.