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Empire Ford Inc.

Fall River, MA

4.0
638 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 638 reviews

March 31, 2025

This place is a rip off and has no value for the customer or their time. STAY AWAY FROM THEM !!! More

by SusanLangley52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Kidwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Empire Ford Inc. responded

Dear Susan, I am sorry that we couldn't come to an agreement on a price. As you can see, our pre-owned vehicles are priced with $3,000 down cash or trade, just as many of our other competitors do as well. This is clearly displayed on our website but we understand your frustration.

March 27, 2025

Had a good initial experience but lack of communication is an understatement. Not sure if they trying to hide anything but something is off. More

by jeffrio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Whelan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Bol
Apr 01, 2025 -

Empire Ford Inc. responded

Dear Jeffrio, We would be happy to resolve any issues your have. If this is regarding service, please contact our Fixed Operations Director, Martin Smith at 508-730-1000, ext. 6006. If it is regarding sales, please contact Bryce Sewall, our GSM at 508-730-1000, ext. 6015. Thank you!

March 25, 2025

This was the best car purchasing experience we have ever had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will def More

by djobryan2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Furtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Empire Ford Inc. responded

Dear djobryan2, Thank you so much for your 5-star review. We truly appreciate your business and thank you for your comments about your salesperson, Manny!

March 23, 2025

I love my 2021 Maverick. Josh was an awesome salesperson who listened and cared. A pleasure! More

by Deb R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kidwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Empire Ford Inc. responded

Dear Deb, Congratulations on the purchase of your Maverick!!! We appreciate your choosing Empire Ford. We're so happy to hear that you had a positive experience with your salesperson, Josh Kidwell!

March 22, 2025

Kevin B (and Robert McMahon) excelled in customer service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in p More

by mtnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Empire Ford Inc. responded

Dear mtnn, Thank you so much for positive review and for your comments regarding Kevin B and Rob M. We're so happy to hear the "excelled in customer service." Enjoy your new Maverick!!!

March 22, 2025

Sales person was very professionally and knowledgeable of the vehicle. Took the time to explain vehicle options. Sales person made for a better buying experience. More

by Ed
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Manuel Furtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Absolutely not happy with the service I would never ever do business with this dealership again, and I have notified friends and family not to either More

by jthurber8704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Lehmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2025

Kevin is always a pleasure to do business with. I would recommend to anybody I know. More

by sunocotmr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

I had a great experience that was headache free! They made it quick and easy. Thank you! More

by JNTHOMAS2390
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Kidwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bernier, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Esteban was very professional and I got the deal that I wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring. More

by neil24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban
1
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