Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
178 Reviews of Empire Ford Inc. - Service Center
Sort by
May 27, 2021
Chris and the team were amazing. Got something covered under Ford Warranty that even the selling dealer could not deliver on. Too notch dealership! $doge under Ford Warranty that even the selling dealer could not deliver on. Too notch dealership! $doge More
by Bmillerford
Verified CustomerEmployees Worked With
JC (Body Shop Manager), Christopher Langdon, Chris Machie, Samantha Briody
May 26, 2021
Dealer was able to get me in for service within a reasonable amount of time. Addressed my concerns and went over the work that was done on my vehicle. reasonable amount of time. Addressed my concerns and went over the work that was done on my vehicle. More
by STANLEYEWEINER
Employees Worked With
Christopher Amaral
May 25, 2021
It was clean neat and everyone was courteous and helpful the waiting room was comfortable and the salesman was very informative I would definitely return the waiting room was comfortable and the salesman was very informative I would definitely return More
by Cj5
Employees Worked With
Emily Verocchio, Samantha Briody
May 24, 2021
The service was great and the service advisors are very friendly and respectful they made sure I was kept in the loop and everything was done in a timely manner friendly and respectful they made sure I was kept in the loop and everything was done in a timely manner More
by rammos70
Employees Worked With
Emily Verocchio, Chris Machie, Samantha Briody
May 22, 2021
Excellent service and outstanding performance so far. I will continue to give you my business, if you continue to put customers first. Keep it up! will continue to give you my business, if you continue to put customers first. Keep it up! More
by ADELINOFLOMBA
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Emily Verocchio, Chris Machie, Samantha Briody
May 20, 2021
I requested The rain guard and bug shield package and a bedliner along with the tailgate. Well Sam and service and the New Bedford location said a couple of hours it was closer to four hours and when we pi bedliner along with the tailgate. Well Sam and service and the New Bedford location said a couple of hours it was closer to four hours and when we picked up the truck the rain guards were slightly off. We requested them to just quickly fix it but unfortunately they were unable to do it the same day. They requested that we drive it away and check to see if there were leaks and if we wanted to we could schedule yet another appointment between two and four hours to have them remove it and get a better 3M tape to reinstall them. They charged us full installation fees. I left several messagesWith Sam to speak with a supervisor because we were not happy that I have to drive away with something that wasn’t to my satisfaction charged full price and asked to reschedule. As of today no one’s called me back. I have not rescheduled the appointment because I’m still waiting for a manager to call me. More
by Jose Pavao
Employees Worked With
Emily Verocchio, Samantha Briody
May 20, 2021
Great job and friendly service writer I had an oil Great job and friendly service writer I had an oil change and tire rotation snd waited there got it and it was done in no time Great job and friendly service writer I had an oil change and tire rotation snd waited there got it and it was done in no time More
by daniel.abraham
May 19, 2021
I made a service appointment for a scheduled oil change and a recall repair. I provided my VIN number at the time, expecting the recall to be handled at the same time. When I arrived for the service, I wa and a recall repair. I provided my VIN number at the time, expecting the recall to be handled at the same time. When I arrived for the service, I was told that they are not allowed to order the recall part (kit?) until the car is seen. (Is Ford confirming that the VIN number is affected not sufficient??). Now, I have to make a special appointment for sometime in the future while they get the parts. The scheduled service went without issue and fairly quickly. (as it should at 8am on a Saturday). The fact that I have to burn another day in the waiting room because of their recall policy is unacceptable. More
by Ceolona
Employees Worked With
Male, name not remembered
May 16, 2021
Place sucks. Barely had my car and it’s had so many problems. Most of which I fixed myself. The first thing I get told when I ask about my warranty is- “they may not cover it” totally alienating the cu problems. Most of which I fixed myself. The first thing I get told when I ask about my warranty is- “they may not cover it” totally alienating the customer. unprofessional. The wrote my miles down wrong and told me I wasn’t covered under warranty and wouldn’t provide a rental even though they messed up and I had to wait for the to resend the warranty out and get it real priced after sending pictures of the odometer. I will never send a friend or family member here. I will never come back here. I need my exhaust manifolds replaced and I only put 5k-10i miles on this truck. Absolutely absurd. Oh but my warranty doesn’t cover it. More
by Knjpainters
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Emily Verocchio, Chris Machie, Samantha Briody
