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Empire Ford Inc. - Service Center

Fall River, MA

3.1
178 Reviews

178 Reviews of Empire Ford Inc. - Service Center

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July 15, 2021

Your employee working in the service department was excellent. He took the time to resolve my issues and went above and beyond his normal duties. You should give him a big raise. More

by jonbefits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Machie
Jul 19, 2021 -

Empire Ford Inc. responded

Dear jonbefits, Thank you for recognizing, Chris Machie, one of our Service Advisors. We're so happy to hear that Chris provided you excellent customer service. We appreciate your feedback. Thank you for doing business with Empire Ford!

July 14, 2021

Love them there! Very professional and friendly staff! They take really good care of our vehicles. They accommodate you the very best they can when you wannan oil change or need to service your car. I More

by SNOBRUCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Amaral
Jul 19, 2021 -

Empire Ford Inc. responded

Dear Snowbruce, Thank you for choosing Empire Ford for your service! Our service staff will be very happy to hear that you found them to be "very professional and friendly!" Thank you for your positive review.

July 13, 2021

Staff is always friendly. I like getting my car serviced where I bought it. Any service is always done in a reasonable amount of time and appointments are easy to make. More

by KkDrivesFast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Machie
Jul 21, 2021 -

Empire Ford Inc. responded

Dear KkDrivesFast, thank you so much for taking the time to rate your experience. We appreciate your 5-star review and positive comments about your experience and our staff.

July 13, 2021

I had a problem with a hose on my Explorer. I am not a regular customer because I live in Connecticut and use the dealership there, but I have used Empire before when I also was in the area on vacation. T More

by GOLDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Verocchio, Chris Machie
Jul 19, 2021 -

Empire Ford Inc. responded

Dear Golden, We're so happy that we could accommodate you while you were on vacation. It's very frustrating when you're away from home and need your vehicle serviced. We're so happy to hear that you've had a positive experience with Empire both times you were in the area and thank you for mentioning Chris Machie by name!

July 12, 2021

The gentleman who scheduled my appointment was also the same gentleman who took care of me at the time of my service. He was very personable, And took his job very seriously.He also took the time to check More

by DONNATODDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Machie
Jul 21, 2021 -

Empire Ford Inc. responded

Dear Donnatodda, we are thrilled to hear that you were impressed with your experience here at Empire Ford and happy to hear the Chris Machie was personable and helped to make your service experience a positive one. Thank you for your business.

July 10, 2021

Went for inspection sticker and it was a great placeTo go to. Friendly employees ! I will definitely go there again. And I don’t even drive fords! More

by Mclopes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rui guided me to correct places even though he didn’t service my vehicle
Jul 21, 2021 -

Empire Ford Inc. responded

Mclopes, thank you for choosing Empire Ford for your inspection sticker! We know you can go anywhere and we appreciate you choosing us! Thank you for the positive feedback!

July 07, 2021

Awesomeness and very professional. Friendly staff. A feeling of being cared about. Especially since we travel from Florida for the summer. We know we can trust them More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Christopher Amaral, Erik Lopes
Jul 21, 2021 -

Empire Ford Inc. responded

Cindy, Thank you for trusting Empire Ford for your service needs, especially since you travel back and forth from Florida! Thank you for your 5-star review!

July 04, 2021

Very good service but forgot to tighten my battery terminal More

by DAVIDSTDON83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Machie
Jul 21, 2021 -

Empire Ford Inc. responded

Dear Davidstdon83, thank you for the positive review and we really appreciate your honest feedback. We will certainly bring this to the attention of the technician that worked on your vehicle.

July 04, 2021

Chris was great to work with. Very friendly, polite and professional. I will definitely be bringing my vehicle to Empire Ford for any future services More

by BMAN2415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Machie
Jul 21, 2021 -

Empire Ford Inc. responded

Dear BMAN2415, We're so pleased to hear that our Service Advisor, Chris Machie, was "very friendly, polite and professional!" Thank you for choosing Empire Ford for your service.

July 03, 2021

The service staff were quick to get back and offered advice on fixes to brakes with safety in mind. More

by RH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Verocchio
Jul 21, 2021 -

Empire Ford Inc. responded

Dear RH, We are pleased to hear the the service staff was quick and happy to hear the Emily, our Service Advisor, offered great advise to you. Thank you for doing business with Empire Ford.

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