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178 Reviews of Empire Ford Inc. - Service Center
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Verified Customer
November 04, 2022
Wanted to give a HUGE SHOUT OUT to Bob in service. While visiting family we noticed some steam coming from the front of our new 2022 van. I contacted our salesman back home who guided me as what to do While visiting family we noticed some steam coming from the front of our new 2022 van. I contacted our salesman back home who guided me as what to do. Even though Bob was thoroughly booked out for 2 weeks, and knowing I was 12 hrs from home, he squeezed me in the day I called to check it out. Thankfully it was not anything serious. THANK YOU BOB IN SERVICE ❣️ More
by Far from home
Employees Worked With
Bob Tousignant
October 02, 2022
#EmpireFord of #NewBedford #massachusetts Sold me a new car in 2015. The car had a faulty transmission clutch module and was recalled after me driving a short 3,000 long miles. Fixed twice by Ford and two car in 2015. The car had a faulty transmission clutch module and was recalled after me driving a short 3,000 long miles. Fixed twice by Ford and two days of work missed sitting in a shop waiting. Yep it broke a third time but this time they stated they could not obtain the part, exact words “truthfully your part is stuck on a shipping container in the middle of the ocean and it could take up to a year to get and fix it. I asked for a rental and was given the run around “there is a rental/car shortage “ oh and this excuse is the best …. “Ford only allows rentals to be Fords” 🤣 After four months of borrowing my brothers jeep and numerous annoying calls to David Pacheco at Empire Ford along with threats to call the local news station and protest outside his shop he FINALLY came up with a rental from #Hertz (not a Ford). Two months ago $738.00 deducted from my checking account from Hertz. Called them and they stated Ford was refusing to pay for any rentals and they were now taking the funds from the consumer. Called Ford and David stated “well Hertz over charged us and we are not paying more then we agreed to pay per day”. Not my problem David BUT he still refused to help. Today $2023.00 being deducted from my checking account for the remainder of the money owed to Hertz rent a car. Called Ford corporate and they stated each place is privately owned and they would open a case up. Sorry this post is so long but if you are considering buying a Ford I would reconsider because costumer service is bottom of the barrel. Be smart buy a CHEVY More
by Jodiwithtessk9
Employees Worked With
September 24, 2022
I had a successful conversation w/ both Ashley & Chris in the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, ev the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, even when it was Ashley Ford. More
by Mr. Town Car
September 15, 2022
Horrible customer service! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! More
by Kimba
Employees Worked With
July 18, 2022
Avoid her bad attitude, she’s not trying to help you. Was unprofessional from start to finish. Was unprofessional from start to finish. More
by erokmf603
Employees Worked With
May 12, 2022
Called had a issue with parts called to speech with manager left my number you think anyone called me back NO manager left my number you think anyone called me back NO More
by Ed
April 25, 2022
Chris in the service department was very helpful in correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the r correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the rest of the service department they were all very friendly and helpful. More
by Arthurgravelle1960
March 10, 2022
Service dept is horrible had my car for four days before contacting me and every time I called them they gave me the run around I left a message with the service manager he never called me contacting me and every time I called them they gave me the run around I left a message with the service manager he never called me More
by Propertypros
Employees Worked With
March 06, 2022
An alarming level of incompetence displayed in the service department. Poor workmanship, poor communication and they do not value your time or business. service department. Poor workmanship, poor communication and they do not value your time or business. More
by Maxedpure99
