Empire Ford Inc. - Service Center

Good people, fast service, fast communications. Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car was ready about 11 am. the next day. Price was fair, service was fast. I have to say again the personal is great to work with. But the customer(s) have to understand that anything mechanical is subject to failure and a lot do not understand that. Hi 5s to Empire a Ford. I'm satisfied. C-ya. More

great service Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recomme Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recommend this dealership for service needs . Reasonable prices for quality service. . More

Great Experience My visit was for The Works. Jason (I think that was his name - my appt was Friday 2/1 at 12:30 and he was the young man at the counter) at the Servic My visit was for The Works. Jason (I think that was his name - my appt was Friday 2/1 at 12:30 and he was the young man at the counter) at the Service Counter was extremely friendly and knowledgable. The time I waited was as expected. The waiting area is comfortable (and they have M&Ms!!). When my car was done he went down the check list and explained everything. I always leave Empire feeling like a valued customer. We will all continue to have our new Fords from Empire serviced at Empire More

New key coding My recent experience with Empire was a very positive one. I went in to have a new key coded (paired) to my car. I expected to have to leave the device My recent experience with Empire was a very positive one. I went in to have a new key coded (paired) to my car. I expected to have to leave the device and pick it up at a later date. They took it in immediately and I had it back within 45 minutes. The service person I dealt with was Jason and he was more than helpful. More

Great experience. Jason was my customer service rep and was outstanding. I had car trouble, something with the underpinnings. He fit me in at the last minute and then d Jason was my customer service rep and was outstanding. I had car trouble, something with the underpinnings. He fit me in at the last minute and then did my 135,000 mile check-up too. I'd recommend your dealership to anyone. More

Great Service, Excellent Service Department I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. Debbie and Adam have always been very professional and they always listen attentively to make sure all my needs are accurately met. Empire Ford of New Bedford will always be my preferred location for service. More

4 appointments total 32 hours to repair radio same problem no parts to fix radio still under warranty 2016 150 it has been at least 3months they said ford did not have parts thats not good service no parts to fix radio still under warranty 2016 150 it has been at least 3months they said ford did not have parts thats not good service More

Debbie was great to deal with! Vehicle had to go in several times for service, but Debbie did great following up & was looking out for our best interest throughout the whole process Vehicle had to go in several times for service, but Debbie did great following up & was looking out for our best interest throughout the whole process. More