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178 Reviews of Empire Ford Inc. - Service Center
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June 03, 2019
Works oil change I came in to get a works oil change. It took forever I dropped off my car at 9:30 am and it was not done until almost 11:30 am. Then we I get there th I came in to get a works oil change. It took forever I dropped off my car at 9:30 am and it was not done until almost 11:30 am. Then we I get there they tell me they didn’t rotate my tires because the lug nuts were swollen which is a common problem with the factory lug nuts. Now being a ford dealership and this is a common problem why didn’t you rotate my tires and instead told me to order after market lug nuts. This makes no sense to me. More
by shelby
Verified CustomerEmployees Worked With
Debbie Campbell, Crystal Poette
April 26, 2019
Fast and friendly service realized I was over the mileage for an oil change. I stopped into Empire and Deb took the necessary info. And directed me to the waiting area. I str realized I was over the mileage for an oil change. I stopped into Empire and Deb took the necessary info. And directed me to the waiting area. I struck up a quick conversation with another customer, and hadn’t even finished and the oil change was done. I was back on the road in under a half hour and so glad that I was able to get my vehicle serviced so quickly that I didn’t lose any time from my work day. Major kudos to Deb in service for stellar customer service and amazingly fast turnaround time! More
by falcone1132
Employees Worked With
Debbie Campbell
April 25, 2019
Oil change I do my oil change at empire Ford Love the Service and they washed my car definitely the best place to get a car and to service your car I do my oil change at empire Ford Love the Service and they washed my car definitely the best place to get a car and to service your car More
by TANKBLOWW69
April 23, 2019
Rep was VERY helpful and went outside the box to help me!!! Debbie and Adam searched for a warranty that I had on my car that another dealership told me that I did not have, they saved me over $2,000!!!! Th Debbie and Adam searched for a warranty that I had on my car that another dealership told me that I did not have, they saved me over $2,000!!!! They were very pleasant, friendly and I did not walk out of there feeling like I had just been taken advantage of... Thank you!!!! P.S. there were a couple of service gentlemen that I came into contact as well, however I did not get their names, but kudo's to the SERVICE team.!!! More
by leehappy
Employees Worked With
Adam Levandowski, Debbie Campbell
April 22, 2019
My truck broke down on the road . I had them tow it to Empire as I know they could fix it. They did and they gave me a deal besides. Thanks Guys I had them tow it to Empire as I know they could fix it. They did and they gave me a deal besides. Thanks Guys More
by amercierjr
Employees Worked With
Adam Levandowski
April 18, 2019
Great customer service and quality I brought my 2009 Ford F-150 to this dealership for a front end noise and I have to say sales rep Adam Levandowski made me feel very comfortable and t I brought my 2009 Ford F-150 to this dealership for a front end noise and I have to say sales rep Adam Levandowski made me feel very comfortable and took great care of me and my vehicle , made me feel very comfortable so I felt like I was in great hands, issue was diagnosed and solved within 48 hours, Adam always kept up to speed with when technician was looking at it, diagnosed, repaired and complete, pricing was great, over all my experience with Adam and Empire Ford Of New Bedford was great highly recommend them More
by gary2828gary
Employees Worked With
Adam Levandowski
April 14, 2019
Above and Beyond Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. More
by Ryan
Employees Worked With
Debbie Campbell
April 11, 2019
Very professional All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. Extremely happy. Thank you. More
by domenico44
Employees Worked With
Adam Levandowski, Debbie Campbell
April 07, 2019
service easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expe easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expect to still be waiting for my vehicle to be taken in to the garage at 9:30. I would expect to be driving out of there by 9:30 on a simple oil change or something of similar work. More
by kferreira
Employees Worked With
Other Employees :
Cheryl Fredette, Adam Levandowski, Charles Roth
March 25, 2019
2011 Edge Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just trade Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just traded the car in.)Did not feel safe in vehicle or that I was getting expert service. Pleasant enough and lots of explanations but I just don’t know. Started a case file with corporate. Brake booster was first then master cylinder with lines being bleed in between and finally a second master cylinder. Hope Ford figures this problem out for the rest of the Edge owners out there. More
by paradisannette
Employees Worked With
Adam Levandowski, Debbie Campbell
