Empire Ford Inc. - Service Center

Went in for service. Took care of my problem within a timely manner. I will be using them in the future. Very good customer service. timely manner. I will be using them in the future. Very good customer service. More

Very courteous. Friendly. And went over and above to make sure Everything was the best experience Had a recall that I wasn’t aware of Put me in a dealer loaner vehicle Til my vehicle was 100 percent r sure Everything was the best experience Had a recall that I wasn’t aware of Put me in a dealer loaner vehicle Til my vehicle was 100 percent ready to safely pick up 👍👍👍 More

Very informative of what’s goin with my truck. I recommend always use ing empire ford. Especially if you own one. Thanks team I appreciate the work recommend always use ing empire ford. Especially if you own one. Thanks team I appreciate the work More

I walked in arms crossed and extremely frustrated. Joe took the time to listen and have my car checked immediately. The issues were resolved and I left very happy! Thank you Joe in the service department! took the time to listen and have my car checked immediately. The issues were resolved and I left very happy! Thank you Joe in the service department! More

Thanks to Deb. There are lots of places I could take my truck. She is the reason I go here. Keep up the good work Deb truck. She is the reason I go here. Keep up the good work Deb More

My driver side mirror needed to be replaced. The parts department ordered the incorrect parts. After paying over $1,200 for my mirror at my first appointment. The service department were supposed to call department ordered the incorrect parts. After paying over $1,200 for my mirror at my first appointment. The service department were supposed to call me when the missing part came in but I didn’t hear from them for weeks. I continued to call and was just transferred from department to department because there were no notes on my situation. There was no communication! I felt like they were trying to brush their error under the rug hoping that I would go away. I finally called the Empire office in Fall River, they were much more helpful. I had to attend a second appointment since the part that the part department missed was essential for the mirror to work electronically. I was told by Jennifer that since it was an error on Empire’s end, I would not have to pay including not paying for labor. After work when I went to pick up my car, I was charged an additional $500. Jennifer denied her statement and we went back and forth for about 10 minutes. Luckily after talking to the manager he help me out. I left in tears. The repair quote was only around $800, but I nearly paid double. The worst experience of my life. Since then I’ve recommend everyone to run as far as the can from Empire in New Bedford. I would never go there again. More

I think the price of the service was more than the quoted price but my attempt to get an answer was frustrating. Any company can say that they have great service. price but my attempt to get an answer was frustrating. Any company can say that they have great service. More

I've been dealing with ford for years have never been disappointed. This wonderful worker name Joe went far and beyond to explain the work being done on my car and he was extremely helpful. You could see disappointed. This wonderful worker name Joe went far and beyond to explain the work being done on my car and he was extremely helpful. You could see how experienced he was. I'll recommend all my friends to mr morra and know they'll do well by him. Thank you mr. Morra More