Empire Ford Inc. - Service Center

I am completely satisfied with the job Empire Service Dept provided for my truck. It was very costly but "My Toy" runs & sounds like it did when I first bought her. I am a bit disappointed that I no long Dept provided for my truck. It was very costly but "My Toy" runs & sounds like it did when I first bought her. I am a bit disappointed that I no longer get a senior discount as Ashley Ford always gave me one for always bringing my vehicle to be serviced by the Ford dealership. I would recommend Empire service department to any Ford owner. More

I love Servicing my car very friendly as always fast and clean go above and beyond expectations love Ford good people good people very nice people clean go above and beyond expectations love Ford good people good people very nice people More

Adam was awesome as always. Him and I go back knowing each other in high school. I have never had a problem with anyone at customer service. I’m a Ford guy all the way. Thank you, Ron Fontes each other in high school. I have never had a problem with anyone at customer service. I’m a Ford guy all the way. Thank you, Ron Fontes More

People were very polite and helpful. My job was done quickly 😁 will come here again. Price was good. Did in a timely manner. Thank you quickly 😁 will come here again. Price was good. Did in a timely manner. Thank you More

Joe made my visit very easy An with great customer service, answered all the questions I had concerns about and was a big help. Highly recommend him! service, answered all the questions I had concerns about and was a big help. Highly recommend him! More

Attention to detail is always first and foremost. Courteous employees who go out of their way to make sure that you are comfortable and get your work done in a timely ma is always first and foremost. Courteous employees who go out of their way to make sure that you are comfortable and get your work done in a timely manner. More

Josue Carchipuendo, was wonderful, very kind and helpful, helped with everything made my experience very easy. Cleaned the vehicle, got the inspection and tags set to go. When I went to pick up my vehicle h helped with everything made my experience very easy. Cleaned the vehicle, got the inspection and tags set to go. When I went to pick up my vehicle he handed me the keys and gave me a smile, very pleasant experience. Thank you More

My truck has been there for 3 months getting a transmission fixed that they dont know how to fix it. And they never call me to let me know whats going on and leave me in the dark transmission fixed that they dont know how to fix it. And they never call me to let me know whats going on and leave me in the dark More

I brought my F150 in on June 3, because my brakes were squeaking. When I went there I spoke with Joe Morra and told him what the issue was he took my keys and kept my truck on Thursday to work on it. I pi squeaking. When I went there I spoke with Joe Morra and told him what the issue was he took my keys and kept my truck on Thursday to work on it. I picked it up on Thursday night he said it was a loose caliper and the bill was $315. On Friday when I use the truck again the same noise was still there I dropped it off Friday morning he kept it all day never worked on it. Friday night I picked the truck at 5:30, at this point everyone from service was gone. I asked the girl at part to get me key and she did. My truck is making the same exact noise, that it was before Empire Ford charged me 315.00 dollars, for nothing. More

The service dept. does a great job everytime I take in my work truck for service. Even if its a small job. They always accommodate the times I need. work truck for service. Even if its a small job. They always accommodate the times I need. More