Empire Ford Inc.

Everyone I encountered at Empire Ford was friendly and pleasant. My sales rep John Silva was always professional and very communicative. pleasant. My sales rep John Silva was always professional and very communicative. More

Kevin Bancroft was my salesman and was a total professional. I custom ordered a complex vehicle and he was extremely knowledgeable and helpful throughout. Kevin made the process simple and I was t professional. I custom ordered a complex vehicle and he was extremely knowledgeable and helpful throughout. Kevin made the process simple and I was treated fairly with no surprises. He communicated with me throughout the build and delivery and everything went as planned. I couldn’t recommend him more highly. More

This dealership became my go-to for the car I wanted without hard-sell tactics, a comfortable and accommodating buying experience, and easy to understand rationale for my trade-in and the price/financin without hard-sell tactics, a comfortable and accommodating buying experience, and easy to understand rationale for my trade-in and the price/financing. Thanks to Matt and the rest of the team! More

I brought my F150 to Empire Ford Fall River after another Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with par Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with part on order. Three days later David Pacheco Service & Parts Director called to say it was all set and ready to pick up. The dealership were I bought my F150 didn't look at it. Empire Ford treated me as a long time customer. That is called Customer service!!! More

No sense of urgency. Customer service is non-existent. They are classic used car salesmen. Customer service is non-existent. They are classic used car salesmen. More

I've had service there before when it was Ashley Ford of New Bedford, & every time i brought it in for service when i left there was always something else wrong with it & they would say bring it in will che New Bedford, & every time i brought it in for service when i left there was always something else wrong with it & they would say bring it in will check it out but we have to charge u. So right there i knew it was a scam! They would do something to the vehicle so you would have to bring it back for more service. So I stopped going there after they did this to me 3 x. Now that it changed hands & is Empire Ford of New Bedford with a lot of New Employees i thought it would have changed & be worth it to bring my vehicle back there for service. NOPE I WAS WRONG!! I had it towed there because i needed a new Battery. The vehicle was fine NOTHING was wrong with it WELL after they installed the New Battery which i never got to see what kind it was or get any paperwork on the brand or a warranty on it, they said they would have to re program the computer & everything in there because everything had to be reprogrammed due to the New Battery. That's what they said to ME! Now i get it back & have problems right away. I called them & they told me i have to drive 50 to 100 miles for everything else to be re programmed. Well i did and still have problems with my vehicle & Now there telling me oh a Battery Change wouldn't do that u had problems already which i did not. Then telling me to bring it back But they have to Charge Me!!! See there doing what the other company would do u bring it in they do something else to the vehicle so u have to bring it back so they can charge more money from u. Stay Away From Empire Ford of New Bedford Service Department. I warned U!!!! More