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Empire Ford Inc.
Fall River, MA
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 608 reviews
November 25, 2018
Excellent Service at Empire Ford! I had an unexpected serious issue with my Ford and they were excellent in taking care of it! They took care of things in a timely manner, made sure I I had an unexpected serious issue with my Ford and they were excellent in taking care of it! They took care of things in a timely manner, made sure I had alternative arrangements for getting around while my car was in service, and made the whole experience as good as could be given the circumstances. I highly recommend them and I truly enjoyed the experience (who can say that about the hassle with unexpected car troubles!). More
by fusion owner
Verified CustomerEmployees Worked With
Debbie Campbell
November 21, 2018
Experience at Empire ford. Always prompt with appointments. Very courteous. Very thorough with repairs. Also explain what service is needed and the cost. Comfortable waiti Always prompt with appointments. Very courteous. Very thorough with repairs. Also explain what service is needed and the cost. Comfortable waiting area. Shuttle service is wonderful!!!!! More
by pbthistle
Employees Worked With
Shannon Mercer, Carl Evans, Adam Levandowski, Debbie Campbell
November 21, 2018
Nice deeler Nice great store recommended 100% come buy your cars here.... empire new berford great deeler ship Do not look for another place no matter what kin Nice great store recommended 100% come buy your cars here.... empire new berford great deeler ship Do not look for another place no matter what kind of credit you have You can get you auto More
by Suly
November 20, 2018
Very courteous, extremely helpful and efficient. Adam displayed exemplary results in obtaining a recall part that had thus far been elusive, he was prompt and the recall service was completed in rec Adam displayed exemplary results in obtaining a recall part that had thus far been elusive, he was prompt and the recall service was completed in record time. More
by CORGYN01
Employees Worked With
Adam Levandowski
November 10, 2018
Skeptical in New Bedford I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I personally and professionally have been dealing with this Ford location for over 20 years. When I heard that there would be a change in ownership, I was Skeptical. Change is uncomfortable. Needless to say, when I went in for service on my car, my skepticism was extinguished. There were still some familiar faces there to welcome me and I met some great new people. The service was excellent and thorough. A few weeks later I went back to purchase a new vehicle. It was refreshing to experience a sales staff working as a team. Sometimes... change can be good. Thank you to everyone at Empire Ford of New Bedford for leveling up and taking really good care of me. #Fordgirlforlife. More
by FordGirl
October 23, 2018
Awesome!!! Great experience. Josue was very friendly & helpful. He went above expectations. Treated you like family. I will definitely be coming back to Empire F Great experience. Josue was very friendly & helpful. He went above expectations. Treated you like family. I will definitely be coming back to Empire Ford on future vehicles. Joe More
by Joe Amarello Jr.
October 23, 2018
Treat You Like Family We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so ni We went to Empire looking for cars for our 2 kids. Left with one for me too. Then sent my mother in law; she bought one also. Everyone there was so nice and friendly.....Josue our salesman, Kevin and Tyler, they made the process quite easy. We will absolutely recommend Empire to anyone looking for a car. The Service Dept is also outstanding. Looking forward to my first The Works at Empire. More
by KkDrivesFast
Employees Worked With
Other Employees :
Tyler Torres, Debbie Campbell
October 23, 2018
Great Experiance Kevin, did everything he could to get me into my new car. He went above and beyond for me and i even got my car registered on the same day. Kevin, did everything he could to get me into my new car. He went above and beyond for me and i even got my car registered on the same day. More
by David W.
Employees Worked With
