Empire Ford Inc. | Page 60

2011 Edge Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just trade Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just traded the car in.)Did not feel safe in vehicle or that I was getting expert service. Pleasant enough and lots of explanations but I just don’t know. Started a case file with corporate. Brake booster was first then master cylinder with lines being bleed in between and finally a second master cylinder. Hope Ford figures this problem out for the rest of the Edge owners out there. More

Good people, fast service, fast communications. Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car was ready about 11 am. the next day. Price was fair, service was fast. I have to say again the personal is great to work with. But the customer(s) have to understand that anything mechanical is subject to failure and a lot do not understand that. Hi 5s to Empire a Ford. I'm satisfied. C-ya. More

NewVehicle Not all sales people are created equal. Mike always seemed annoyed and aggravated. Yes, everyone may have a bad day, but that shouldn't be passed onto Not all sales people are created equal. Mike always seemed annoyed and aggravated. Yes, everyone may have a bad day, but that shouldn't be passed onto a customer. Thankfully, Paul, Tyler and Rick where very nice and helpful. If Mike was the only one I dealt with, I would have walked out quickly. But thanks to the management team, Paul, Tyler and Rick, I didn't. I would like to say they are the ones who sold me my vehicle. I can, and have, recommended Empire Ford to others, thanks to Paul, Tyler and Rick. They made me feel comfortable with the buying process and after. More

great service Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recomme Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recommend this dealership for service needs . Reasonable prices for quality service. . More

Sales never call you back.. or does manager Went into the new Bedford dealership and spoke to salesman Dave Shea and manager Paul. I inquired about a vehicle which I was told was in another lo Went into the new Bedford dealership and spoke to salesman Dave Shea and manager Paul. I inquired about a vehicle which I was told was in another location. Dave and paul said dave would get the vehicle and call me back in an hour. 24 hours later still had not heard so called back and tried to speak with both with no luck. So next day called and spoke to Paul and was told he would find out himself what was going on and would call me right back..again another 24 hours later. Haven't heard from either..if this dealership cant call you back for a sale of a car..what makes you think they will call when thier is an issue with a car you buy there..stay away!!! More

Friendly staff, clean facility Good selection of vehicles in stock and online Great place will work with all credit situations with good results Great service department and als Good selection of vehicles in stock and online Great place will work with all credit situations with good results Great service department and also have a body shop on site! Always a plus! More