Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 608 reviews
May 27, 2024
Worst Dealership ever. Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the extended warranty they offered and I had purchases. I replaced the battery myself but it still kept dying. I brought it back and showed them the new battery. They kept the vehicle for almost a full week. Told me they replaced alternator. Then tried to charge me 300 in diagnostic fees for the week. My extended warranty had a 100 deductible, i had to fight to only pay that. When I finally drove the Explorer home, the infotainment system didn't work and there was a loud rattling coming from where the alternator is. I drove to a Toyota dealership and traded that xxx in same day. More
by armygreen765
Verified CustomerEmployees Worked With
May 14, 2024
John is the ultimate professional. He really cares about his customers and represents your dealership at a very high standard. He really cares about his customers and represents your dealership at a very high standard. More
by scottohare
Employees Worked With
John Silva, Jason Vasconcellos
April 16, 2024
Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More
by Jpdorego
Employees Worked With
Other Employees :
John Silva, Jason Vasconcellos, David Allende
March 28, 2024
Amanda on the phone actual trash, rude unfriendly service. Literally gets mad if you call and ask a question service. Literally gets mad if you call and ask a question More
by Heatherohnofrey
Employees Worked With
March 21, 2024
A pleasure to work with. very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . very informative ,but not pushy. A great overall experience . we would recommend friends to see Tom when looking for a new vehicle . More
by vievef
March 21, 2024
They were direct, professional, quickly knew what was important to me and did everything they could to help me achieve what I was looking for Louis Oliveira was our sales rep. kept up updated on everythi important to me and did everything they could to help me achieve what I was looking for Louis Oliveira was our sales rep. kept up updated on everything and Kevin Pereira was also Awesome. Definitely will recommend them to everyone! Thank You for everything you both deserve an A+++ More
by Fteles
March 21, 2024
I would like to commend Sales Associate Juan Carlos Bautista-Rodriguez on a purchase made of my used Kia K5 at the dealership on 2-10-24. The purchase with his excellent service and guidance went seaml Bautista-Rodriguez on a purchase made of my used Kia K5 at the dealership on 2-10-24. The purchase with his excellent service and guidance went seamlessly. We never even visited the dealership until the day of pick up as Juan did a video walk around for us, provided Carfax and all pertinent information prior. That is how comfortable and confident I was with his assistance. For a young guy, he is well versed in the entire process and went way above and beyond throughout and even after we took delivery. Always responsive to any text no matter how trivial and initiated his own when the registration came in. Even picked up the Vin check at my home due to the out of state purchase, to expedite the process. Juan is a great salesperson but more importantly a good person. That is truly what counts. I would like Empire Ford to know what a great asset he is to their team and their success. Thank you again Juan. Great staff, all gentleman from the people I encountered, finance manager, other sales staff I conversed with while awaiting to take ownership of my vehicle. More
by MP
Employees Worked With
Other Employees :
Nicole who took the initial inquiry and provided Juan as the salesperson. She was excellent facilitating all. Edgar and Ryan I spoke to while my vehicle was being prepped. Great guys with nice personalities , Jason Vasconcellos
March 12, 2024
Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smell and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it More
by Christine Rossi
March 10, 2024
Purchased used vehicle. Promised touch up paint at sale which had to be ordered due to car having several chips in paint. After 3 attempts of getting run around of excuses Promised touch up paint at sale which had to be ordered due to car having several chips in paint. After 3 attempts of getting run around of excuses, they said they would call. Never did…. Poor after sale follow up. First and last time I ever buy a car here. More
by Liz
Employees Worked With
March 03, 2024
They were direct, professional, quickly knew what was important to me and did everything they could to help me achieve what I was looking for important to me and did everything they could to help me achieve what I was looking for More
by Robert
