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Empire Ford Inc.

Fall River, MA

4.1
612 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 612 reviews

February 18, 2019

Great Experience My visit was for The Works. Jason (I think that was his name - my appt was Friday 2/1 at 12:30 and he was the young man at the counter) at the Servic More

by KkDrivesFast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason - Service Dept. (sorry if I got the name wrong)
Feb 21, 2019 -

Empire Ford Inc. responded

Dear KkDrivesFast, we truly appreciate your kind remarks. Jayson is our newest Service Advisor and works very hard to make sure his customers are comfortable and that everything is explained in detail. We're so happy hear that you feel like a "valued customer!"

February 17, 2019

New key coding My recent experience with Empire was a very positive one. I went in to have a new key coded (paired) to my car. I expected to have to leave the device More

by dgovoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Feb 21, 2019 -

Empire Ford Inc. responded

Dear dgovani, We are pleased to hear that your recent experience at Empire Ford was a "positive one" and that Jayson, our Service Advisor was "more than helpful." Thank you for taking the time to share your experience!

February 12, 2019

Great experience. Jason was my customer service rep and was outstanding. I had car trouble, something with the underpinnings. He fit me in at the last minute and then d More

by dechristian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Feb 21, 2019 -

Empire Ford Inc. responded

Dechristian, we are happy we could help! Thanks for sharing your experience regarding our Service Advisor, Jayson! We're happy to hear you was able to fit you in right away and we thank you for your recommendation!

February 07, 2019

Unbelievably great My salesman and finance agent went above and beyond to get my deal done and got me the best deal done as they could with what I gave them to work with More

by srm1292008
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack,Finance, Mike Mandeville, Crystal Poette
Feb 15, 2019 -

Empire Ford Inc. responded

Srm1292008, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We truly appreciate your feedback and we are happy we could help! We look forward to seeing you in the future.

February 07, 2019

A Friendly Passionate Experience! After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going More

by menincars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Biffle
Feb 15, 2019 -

Empire Ford Inc. responded

We're happy we could make your experience a positive one! We hope to be of service to you again in the future. Best wishes, Empire Ford of New Bedford

February 03, 2019

Great car buying experience! Dave Shea, Josue, and the sales, service and finance team at Empire Ford in New Bedford were excellent to work with. Highly recommended! Purchased a 2 More

by mike-from-nb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Carchipuendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Shea, Adam Levandowski
Feb 06, 2019 -

Empire Ford Inc. responded

Mike, your comments keep us motivated and working hard for all our guests! Thank you for your wonderful response to the quality of service David Shea, Josue Carchipuendo as well as our sales, service & finance team provided you. Happy travels with your new 2016 Focus!

February 02, 2019

Good service Josué un vendedor muy amable y feliz me ayudó mucho con toda la información que necesitaba y estoy feliz con mi nuevo carro del año 2018 More

by Daisy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Carchipuendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Torres, David Wise, Crystal Poette
Feb 06, 2019 -

Empire Ford Inc. responded

Estimado Daisy, gracias por tus amables palabras sobre Josue. Nos complace saber que pudo brindarle toda la información que necesitaba y que está contento con su nuevo automóvil. Esperamos verle en el futuro para el mantenimiento de rutina. Gracias por su compra. Dear Daisy, thank you for your kind words about Josue. We are happy to hear he was able to provide you with all the information you needed and that you are happy with your new car! We look forward to seeing you in the future for routine maintenance. Thank you for your purchase.

February 01, 2019

Everything was good except the outside of the car was not c The outside of the car was not clean. Dirty. Windows were filthy. They need to do a better job with cleaning cars. All they did was vacuum inside. More

by NASCIMENTO223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey , Roberto Perez
Feb 06, 2019 -

Empire Ford Inc. responded

Dear Nascimento223, Thank you for your 4.2-star review and for your honest feedback. We apologize that your vehicle was not thoroughly cleaned before delivery. The General Sales Manager, Paul McCarthy, would like to offer you a free car wash. Please feel free to call the service dept. to schedule your free car wash or the next time you are in for service, we would be happy to provide you with a car wash. Thank you for your business.

January 31, 2019

Great Service, Excellent Service Department I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. More

by brian@brycin.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski, Debbie Campbell
Feb 06, 2019 -

Empire Ford Inc. responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Empire Ford of New Bedford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

January 30, 2019

Smooth!! Aaron was my sales Rep and Paul GM of Sales did a great job. My mom is back on her feet. Thank you to Ray Lima!! More

by Markybrowneyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Lima
Feb 06, 2019 -

Empire Ford Inc. responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Paul, Aaron and Ray work very diligently to provide the best of service to our customers and it's wonderful to be recognized for the great service they provide. Thank you for your business and we look forward to seeing you in the future.

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