Empire Ford Inc.
Fall River, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great Experience My visit was for The Works. Jason (I think that was his name - my appt was Friday 2/1 at 12:30 and he was the young man at the counter) at the Servic My visit was for The Works. Jason (I think that was his name - my appt was Friday 2/1 at 12:30 and he was the young man at the counter) at the Service Counter was extremely friendly and knowledgable. The time I waited was as expected. The waiting area is comfortable (and they have M&Ms!!). When my car was done he went down the check list and explained everything. I always leave Empire feeling like a valued customer. We will all continue to have our new Fords from Empire serviced at Empire More
New key coding My recent experience with Empire was a very positive one. I went in to have a new key coded (paired) to my car. I expected to have to leave the device My recent experience with Empire was a very positive one. I went in to have a new key coded (paired) to my car. I expected to have to leave the device and pick it up at a later date. They took it in immediately and I had it back within 45 minutes. The service person I dealt with was Jason and he was more than helpful. More
Great experience. Jason was my customer service rep and was outstanding. I had car trouble, something with the underpinnings. He fit me in at the last minute and then d Jason was my customer service rep and was outstanding. I had car trouble, something with the underpinnings. He fit me in at the last minute and then did my 135,000 mile check-up too. I'd recommend your dealership to anyone. More
Unbelievably great My salesman and finance agent went above and beyond to get my deal done and got me the best deal done as they could with what I gave them to work with My salesman and finance agent went above and beyond to get my deal done and got me the best deal done as they could with what I gave them to work with. I would recommend this dealership to family,friends and or anyone who is looking to purchase a car. Top notch team effort. More
A Friendly Passionate Experience! After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going to purchase a new truck under decent terms. I decided to visit Empire Ford. and my whole experience changed. Initially I met with Tom Biffle and then Kevin Bancroft and immediately I felt they were more interested in providing me with a vehicle I truly wanted and being within my means. After surveying their inventory and others in their network, Kevin brought a specific vehicle to my attention that he had previously ordered and was coming in within a few days. Well that vehicle now resides in my driveway and I could not be more pleased.I could go on and on about the positive experience with Empire and their employees but I'll just try to summarize it this way....Friendly, Passionate to the Customer and a desire to make you feel like one of the Family" THANKS EMPIRE More
Great car buying experience! Dave Shea, Josue, and the sales, service and finance team at Empire Ford in New Bedford were excellent to work with. Highly recommended! Purchased a 2 Dave Shea, Josue, and the sales, service and finance team at Empire Ford in New Bedford were excellent to work with. Highly recommended! Purchased a 2016 Ford Focus SE Hatchback and couldn't be happier with the car. I would definitely shop here again for a new or used car. More
Good service Josué un vendedor muy amable y feliz me ayudó mucho con toda la información que necesitaba y estoy feliz con mi nuevo carro del año 2018 Josué un vendedor muy amable y feliz me ayudó mucho con toda la información que necesitaba y estoy feliz con mi nuevo carro del año 2018 More
Everything was good except the outside of the car was not c The outside of the car was not clean. Dirty. Windows were filthy. They need to do a better job with cleaning cars. All they did was vacuum inside. The outside of the car was not clean. Dirty. Windows were filthy. They need to do a better job with cleaning cars. All they did was vacuum inside. More
Great Service, Excellent Service Department I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. Debbie and Adam have always been very professional and they always listen attentively to make sure all my needs are accurately met. Empire Ford of New Bedford will always be my preferred location for service. More
Smooth!! Aaron was my sales Rep and Paul GM of Sales did a great job. My mom is back on her feet. Thank you to Ray Lima!! Aaron was my sales Rep and Paul GM of Sales did a great job. My mom is back on her feet. Thank you to Ray Lima!! More