Empire Ford Inc.

A Friendly Passionate Experience! After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going After visiting three of Empire's competitive dealers and without them showing any serious interest in trying to initiate a sale I felt I was not going to purchase a new truck under decent terms. I decided to visit Empire Ford. and my whole experience changed. Initially I met with Tom Biffle and then Kevin Bancroft and immediately I felt they were more interested in providing me with a vehicle I truly wanted and being within my means. After surveying their inventory and others in their network, Kevin brought a specific vehicle to my attention that he had previously ordered and was coming in within a few days. Well that vehicle now resides in my driveway and I could not be more pleased.I could go on and on about the positive experience with Empire and their employees but I'll just try to summarize it this way....Friendly, Passionate to the Customer and a desire to make you feel like one of the Family" THANKS EMPIRE More

Great car buying experience! Dave Shea, Josue, and the sales, service and finance team at Empire Ford in New Bedford were excellent to work with. Highly recommended! Purchased a 2 Dave Shea, Josue, and the sales, service and finance team at Empire Ford in New Bedford were excellent to work with. Highly recommended! Purchased a 2016 Ford Focus SE Hatchback and couldn't be happier with the car. I would definitely shop here again for a new or used car. More

Good service Josué un vendedor muy amable y feliz me ayudó mucho con toda la información que necesitaba y estoy feliz con mi nuevo carro del año 2018 Josué un vendedor muy amable y feliz me ayudó mucho con toda la información que necesitaba y estoy feliz con mi nuevo carro del año 2018 More

Everything was good except the outside of the car was not c The outside of the car was not clean. Dirty. Windows were filthy. They need to do a better job with cleaning cars. All they did was vacuum inside. The outside of the car was not clean. Dirty. Windows were filthy. They need to do a better job with cleaning cars. All they did was vacuum inside. More

Great Service, Excellent Service Department I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. I have always been very pleased with the service and quality I have received every time I visit the service department at Empire Ford of New Bedford. Debbie and Adam have always been very professional and they always listen attentively to make sure all my needs are accurately met. Empire Ford of New Bedford will always be my preferred location for service. More

Smooth!! Aaron was my sales Rep and Paul GM of Sales did a great job. My mom is back on her feet. Thank you to Ray Lima!! Aaron was my sales Rep and Paul GM of Sales did a great job. My mom is back on her feet. Thank you to Ray Lima!! More

4 appointments total 32 hours to repair radio same problem no parts to fix radio still under warranty 2016 150 it has been at least 3months they said ford did not have parts thats not good service no parts to fix radio still under warranty 2016 150 it has been at least 3months they said ford did not have parts thats not good service More

Debbie was great to deal with! Vehicle had to go in several times for service, but Debbie did great following up & was looking out for our best interest throughout the whole process Vehicle had to go in several times for service, but Debbie did great following up & was looking out for our best interest throughout the whole process. More

Disappointed Paid $7,000. Over sticker because that is the price I’m told. Website shows car at $16,000.00 and I paid $29,600.00. Pressured into financing to get Paid $7,000. Over sticker because that is the price I’m told. Website shows car at $16,000.00 and I paid $29,600.00. Pressured into financing to get maximum rebates which looking back I did not receive. Offered $500.00 for my car. When I told them to remove it from the contract (I would rather donate it), I was offered $3000.00. No cooling off period when I slept on it and realized how ripped off I felt. Entering week 3, waiting for a correct registration. The original had wrong info on it. I was told not a big deal. Still waiting. Yes I realize I did sign but the selling tactics were unexceptionable. The salesman was not the problem. His boss was. More