Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
613 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 613 reviews
March 15, 2019
great service Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recomme Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recommend this dealership for service needs . Reasonable prices for quality service. . More
by helen237
Verified Customer
March 14, 2019
Disorganized deceitful First the vehicle I went to test drive wasn't there. They didn't let me know until I got there. Then they had me test drive a similar vehicle that was First the vehicle I went to test drive wasn't there. They didn't let me know until I got there. Then they had me test drive a similar vehicle that was poor condition. As we were driving out the lot the salesman told me the transmission slips. I told him why am I test driving this vehicle then and I told him I wasn't interested and immediately went back to the lot. Then they told me the vehicle I came to see a cust took home overnight and hadn't decided yet. I put a downpayment on that vehicle. They called me the next day said the vehicle was available. I went back the following day.I test drove the vehicle . It was as advertised excellent condition.. we settled on a price I was told the monthly payment we agreed and the last minute the monthly payment was $70 more. After arguing we settled on approx 1/2. It took a week for them to process the paperwork and was told that it was registered and the check engine and tire pressure light was all set. I got to the dealer the vehicle was not ready waited over an hour . The following day the tire light back on and a week later check engine light back on. I called service dept they had no record of any repairs done to the vehicle. It looks like they just aired up the tire and cleared the check engine light with out fixing it. I brought the truck back for the repair left it couple days. The check engine light fixed. The tire pressure light was on when I picked the vehicle up. I drove directly to a tire shop they repaired the leak more problem since More
by fcochrane53
Employees Worked With
Tyler Torres, David Shea, Adam Levandowski
March 13, 2019
Sales never call you back.. or does manager Went into the new Bedford dealership and spoke to salesman Dave Shea and manager Paul. I inquired about a vehicle which I was told was in another lo Went into the new Bedford dealership and spoke to salesman Dave Shea and manager Paul. I inquired about a vehicle which I was told was in another location. Dave and paul said dave would get the vehicle and call me back in an hour. 24 hours later still had not heard so called back and tried to speak with both with no luck. So next day called and spoke to Paul and was told he would find out himself what was going on and would call me right back..again another 24 hours later. Haven't heard from either..if this dealership cant call you back for a sale of a car..what makes you think they will call when thier is an issue with a car you buy there..stay away!!! More
by Mike...
Employees Worked With
David Shea
March 13, 2019
Friendly staff, clean facility Good selection of vehicles in stock and online Great place will work with all credit situations with good results Great service department and als Good selection of vehicles in stock and online Great place will work with all credit situations with good results Great service department and also have a body shop on site! Always a plus! More
by leeferreira14
March 10, 2019
Great woman in customer service department The service woman, Deb, was very informative as to what my car needed to have fixed. She gave me a length of time that the repair would take, I order The service woman, Deb, was very informative as to what my car needed to have fixed. She gave me a length of time that the repair would take, I ordered the parts, and it was done! More
by joyce
Employees Worked With
Debbie Campbell
March 10, 2019
Great dealership Very experienced,good price and great service .very knowledgeable on the product.call me to keep up dates on the new purchase . Every one at the deale Very experienced,good price and great service .very knowledgeable on the product.call me to keep up dates on the new purchase . Every one at the dealership was friendly More
by BTEC4
March 07, 2019
Great experience I could have gone to closer dealerships near me but the price of the truck that I was looking for was good enough to make me travel a bit to find out I could have gone to closer dealerships near me but the price of the truck that I was looking for was good enough to make me travel a bit to find out more about it. It was worth the trip. More
by Ray C
Employees Worked With
Mike Mandeville, Crystal Poette
March 04, 2019
Ford truck purchase The staff was friendly and informative about the vehicles. I wasn't pressured in any way. I had a lot in common with the salesperson. Positive experi The staff was friendly and informative about the vehicles. I wasn't pressured in any way. I had a lot in common with the salesperson. Positive experience. More
by CLAWRENCE141
February 25, 2019
Every one was very helpful and did everything possible to he My sale person Mark and Zack from finance was just wonderful they were a great help . Thank you for helping us get into a great car. My sale person Mark and Zack from finance was just wonderful they were a great help . Thank you for helping us get into a great car. More
by JOYCEGONSALVES6
Employees Worked With
Zack , Mike Mandeville
February 24, 2019
Excellent service, fixe the problem with the airbag system I took my truck in due to an error code 18 on the airbag system. They fixed the issue in a timely manner and the service was exemplary I took my truck in due to an error code 18 on the airbag system. They fixed the issue in a timely manner and the service was exemplary More
by vexx0927
Employees Worked With
Jason in the service department.
