Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 621 reviews
April 11, 2019
Very professional All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. Extremely happy. Thank you. More
by domenico44
Verified CustomerEmployees Worked With
Adam Levandowski, Debbie Campbell
April 08, 2019
New vehicle purchase No pressure, very cordial and accommodating throughout the entire process of purchasing a new vehicle. If you are in the market for commercial vehicle No pressure, very cordial and accommodating throughout the entire process of purchasing a new vehicle. If you are in the market for commercial vehicle Empire Ford is highly recommended. More
by INFO68
Employees Worked With
April 07, 2019
service easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expe easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expect to still be waiting for my vehicle to be taken in to the garage at 9:30. I would expect to be driving out of there by 9:30 on a simple oil change or something of similar work. More
by kferreira
Employees Worked With
Other Employees :
Cheryl Fredette, Adam Levandowski, Charles Roth
April 05, 2019
Excellent Tuve una excelente experiencia con Josué un muy buen trato y amable lo recomiendo 100% visitarlo para su próximo vehículo definitivamente recomendado Tuve una excelente experiencia con Josué un muy buen trato y amable lo recomiendo 100% visitarlo para su próximo vehículo definitivamente recomendado nos vamos muy felices More
by Walescaoquendo
April 04, 2019
Exceeded my expectations I went in with low expectations as I have had negative experiences, but a few hours later I drove out with a brand new 2019 ford escape with a decent I went in with low expectations as I have had negative experiences, but a few hours later I drove out with a brand new 2019 ford escape with a decent interest rate. More
by ELIZABETHBOIDI4
March 25, 2019
2011 Edge Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just trade Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just traded the car in.)Did not feel safe in vehicle or that I was getting expert service. Pleasant enough and lots of explanations but I just don’t know. Started a case file with corporate. Brake booster was first then master cylinder with lines being bleed in between and finally a second master cylinder. Hope Ford figures this problem out for the rest of the Edge owners out there. More
by paradisannette
Employees Worked With
Adam Levandowski, Debbie Campbell
March 21, 2019
Good people, fast service, fast communications. Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car was ready about 11 am. the next day. Price was fair, service was fast. I have to say again the personal is great to work with. But the customer(s) have to understand that anything mechanical is subject to failure and a lot do not understand that. Hi 5s to Empire a Ford. I'm satisfied. C-ya. More
by steveo
Employees Worked With
Adam Levandowski, Scott Charkowski
March 17, 2019
NewVehicle Not all sales people are created equal. Mike always seemed annoyed and aggravated. Yes, everyone may have a bad day, but that shouldn't be passed onto Not all sales people are created equal. Mike always seemed annoyed and aggravated. Yes, everyone may have a bad day, but that shouldn't be passed onto a customer. Thankfully, Paul, Tyler and Rick where very nice and helpful. If Mike was the only one I dealt with, I would have walked out quickly. But thanks to the management team, Paul, Tyler and Rick, I didn't. I would like to say they are the ones who sold me my vehicle. I can, and have, recommended Empire Ford to others, thanks to Paul, Tyler and Rick. They made me feel comfortable with the buying process and after. More
by Empirepurchase
Employees Worked With
Other Employees :
Paul McCartney , Cheryl Fredette, Tyler Torres, Mike Mandeville
March 15, 2019
great service Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recomme Great service, quick service at an affordable price Service representatives were proffesional, knowledgable, and friendly. Would definitely recommend this dealership for service needs . Reasonable prices for quality service. . More
by helen237
March 14, 2019
Disorganized deceitful First the vehicle I went to test drive wasn't there. They didn't let me know until I got there. Then they had me test drive a similar vehicle that was First the vehicle I went to test drive wasn't there. They didn't let me know until I got there. Then they had me test drive a similar vehicle that was poor condition. As we were driving out the lot the salesman told me the transmission slips. I told him why am I test driving this vehicle then and I told him I wasn't interested and immediately went back to the lot. Then they told me the vehicle I came to see a cust took home overnight and hadn't decided yet. I put a downpayment on that vehicle. They called me the next day said the vehicle was available. I went back the following day.I test drove the vehicle . It was as advertised excellent condition.. we settled on a price I was told the monthly payment we agreed and the last minute the monthly payment was $70 more. After arguing we settled on approx 1/2. It took a week for them to process the paperwork and was told that it was registered and the check engine and tire pressure light was all set. I got to the dealer the vehicle was not ready waited over an hour . The following day the tire light back on and a week later check engine light back on. I called service dept they had no record of any repairs done to the vehicle. It looks like they just aired up the tire and cleared the check engine light with out fixing it. I brought the truck back for the repair left it couple days. The check engine light fixed. The tire pressure light was on when I picked the vehicle up. I drove directly to a tire shop they repaired the leak more problem since More
by fcochrane53
Employees Worked With
Tyler Torres, David Shea, Adam Levandowski
