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Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 621 reviews
May 02, 2019
Enjoyable car buying experience This is the second car our family has purchased from this dealership. It was such an easy process when my husband purchased his car he suggested I pay This is the second car our family has purchased from this dealership. It was such an easy process when my husband purchased his car he suggested I pay them a visit. Everyone I meet was personable and professional Dave and Kevin were very helpful and Bryce wrapped up the paper work quite efficiently. Within one hour of making my decision I was driving away with my new Ford Edge Titanium. I've purchase many cars over the years and this was the best experience. More
by SAW12
Verified Customer
April 29, 2019
Customer Service at its best I have bought 2 Vehicles in less than a year with Empire. Kevin Bancroft who has been at the same location for years has worked with me numerous time I have bought 2 Vehicles in less than a year with Empire. Kevin Bancroft who has been at the same location for years has worked with me numerous times and knows how to work with me. No spinning numbers straight to the point and easy to work with. I've also had the pleasure of working with Joe on both my purchases as well and very polite guy and easy to work with as well. I look forward to buying my next vehicle with them. More
by JW
April 26, 2019
Fast and friendly service realized I was over the mileage for an oil change. I stopped into Empire and Deb took the necessary info. And directed me to the waiting area. I str realized I was over the mileage for an oil change. I stopped into Empire and Deb took the necessary info. And directed me to the waiting area. I struck up a quick conversation with another customer, and hadn’t even finished and the oil change was done. I was back on the road in under a half hour and so glad that I was able to get my vehicle serviced so quickly that I didn’t lose any time from my work day. Major kudos to Deb in service for stellar customer service and amazingly fast turnaround time! More
by falcone1132
Employees Worked With
Debbie Campbell
April 25, 2019
Oil change I do my oil change at empire Ford Love the Service and they washed my car definitely the best place to get a car and to service your car I do my oil change at empire Ford Love the Service and they washed my car definitely the best place to get a car and to service your car More
by TANKBLOWW69
April 23, 2019
Rep was VERY helpful and went outside the box to help me!!! Debbie and Adam searched for a warranty that I had on my car that another dealership told me that I did not have, they saved me over $2,000!!!! Th Debbie and Adam searched for a warranty that I had on my car that another dealership told me that I did not have, they saved me over $2,000!!!! They were very pleasant, friendly and I did not walk out of there feeling like I had just been taken advantage of... Thank you!!!! P.S. there were a couple of service gentlemen that I came into contact as well, however I did not get their names, but kudo's to the SERVICE team.!!! More
by leehappy
Employees Worked With
Adam Levandowski, Debbie Campbell
April 22, 2019
My truck broke down on the road . I had them tow it to Empire as I know they could fix it. They did and they gave me a deal besides. Thanks Guys I had them tow it to Empire as I know they could fix it. They did and they gave me a deal besides. Thanks Guys More
by amercierjr
Employees Worked With
Adam Levandowski
April 21, 2019
Fast and keeps me informed on what being do e First I’d like to thank all. The sales team did there job. They were happy and I was happy. Even the service department did all they could do to help First I’d like to thank all. The sales team did there job. They were happy and I was happy. Even the service department did all they could do to help and make things go good. More
by billlost1
April 18, 2019
Great customer service and quality I brought my 2009 Ford F-150 to this dealership for a front end noise and I have to say sales rep Adam Levandowski made me feel very comfortable and t I brought my 2009 Ford F-150 to this dealership for a front end noise and I have to say sales rep Adam Levandowski made me feel very comfortable and took great care of me and my vehicle , made me feel very comfortable so I felt like I was in great hands, issue was diagnosed and solved within 48 hours, Adam always kept up to speed with when technician was looking at it, diagnosed, repaired and complete, pricing was great, over all my experience with Adam and Empire Ford Of New Bedford was great highly recommend them More
by gary2828gary
Employees Worked With
Adam Levandowski
April 14, 2019
Above and Beyond Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. More
by Ryan
Employees Worked With
Debbie Campbell
April 12, 2019
Bait and switch / False advertising Sleazy dealer, stay far far away. They advertise low prices and then give you prices thousands above what they post on Cars.com . They are the epitome Sleazy dealer, stay far far away. They advertise low prices and then give you prices thousands above what they post on Cars.com . They are the epitome of the xxxxxxx used car salesman. Do not reward them with your time and patronage. There are honest dealers out there, this is not o e of them More
by Tomtint
Employees Worked With
Crystal Poette
