Empire Ford Inc.

Above and Beyond Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. Staff went above and beyond to get us taken care of. Appreciate their help! Thanks again for everything you guys did for my wife and I. More

Bait and switch / False advertising Sleazy dealer, stay far far away. They advertise low prices and then give you prices thousands above what they post on Cars.com . They are the epitome Sleazy dealer, stay far far away. They advertise low prices and then give you prices thousands above what they post on Cars.com . They are the epitome of the xxxxxxx used car salesman. Do not reward them with your time and patronage. There are honest dealers out there, this is not o e of them More

Very professional All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. All the staff in the service department they were excellent. Very professional and understanding the need of the customer. The work was done on time. Extremely happy. Thank you. More

New vehicle purchase No pressure, very cordial and accommodating throughout the entire process of purchasing a new vehicle. If you are in the market for commercial vehicle No pressure, very cordial and accommodating throughout the entire process of purchasing a new vehicle. If you are in the market for commercial vehicle Empire Ford is highly recommended. More

service easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expe easy to work with. friendly, service is good, the appointment aspect needs repair or improvement. When I make an appointment for say 8:30 I don't expect to still be waiting for my vehicle to be taken in to the garage at 9:30. I would expect to be driving out of there by 9:30 on a simple oil change or something of similar work. More

Excellent Tuve una excelente experiencia con Josué un muy buen trato y amable lo recomiendo 100% visitarlo para su próximo vehículo definitivamente recomendado Tuve una excelente experiencia con Josué un muy buen trato y amable lo recomiendo 100% visitarlo para su próximo vehículo definitivamente recomendado nos vamos muy felices More

Exceeded my expectations I went in with low expectations as I have had negative experiences, but a few hours later I drove out with a brand new 2019 ford escape with a decent I went in with low expectations as I have had negative experiences, but a few hours later I drove out with a brand new 2019 ford escape with a decent interest rate. More

2011 Edge Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just trade Not sure if it was the technicians or just the car itself but after loosing my brakes every 6-8 weeks starting in Oct 2018 until present (I just traded the car in.)Did not feel safe in vehicle or that I was getting expert service. Pleasant enough and lots of explanations but I just don’t know. Started a case file with corporate. Brake booster was first then master cylinder with lines being bleed in between and finally a second master cylinder. Hope Ford figures this problem out for the rest of the Edge owners out there. More

Good people, fast service, fast communications. Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car Car had to be towed I got a call right away from service dept. , explained problem. Told me right away what he thought it was and he was right on. Car was ready about 11 am. the next day. Price was fair, service was fast. I have to say again the personal is great to work with. But the customer(s) have to understand that anything mechanical is subject to failure and a lot do not understand that. Hi 5s to Empire a Ford. I'm satisfied. C-ya. More

NewVehicle Not all sales people are created equal. Mike always seemed annoyed and aggravated. Yes, everyone may have a bad day, but that shouldn't be passed onto Not all sales people are created equal. Mike always seemed annoyed and aggravated. Yes, everyone may have a bad day, but that shouldn't be passed onto a customer. Thankfully, Paul, Tyler and Rick where very nice and helpful. If Mike was the only one I dealt with, I would have walked out quickly. But thanks to the management team, Paul, Tyler and Rick, I didn't. I would like to say they are the ones who sold me my vehicle. I can, and have, recommended Empire Ford to others, thanks to Paul, Tyler and Rick. They made me feel comfortable with the buying process and after. More