Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 621 reviews
Verified Customer
March 03, 2020
Always such a pleasant experience with the service department! They go above and beyond always! Polite, prompt, and always striving to make sure the service and quality is perfect and efficient. Would department! They go above and beyond always! Polite, prompt, and always striving to make sure the service and quality is perfect and efficient. Wouldn’t go anywhere else! More
by lilboofa94
Employees Worked With
Adam Levandowski, Debbie Campbell, Kevin Lighty, Jennifer Stevenson
March 03, 2020
was quoted 2700 for repair bought the part for 1000 with a 270 core and then you did the repair for just under 600 Seems I was being charged quite a bit more for that part than I should have been but just a 270 core and then you did the repair for just under 600 Seems I was being charged quite a bit more for that part than I should have been but just glad it’s fixed and it didn’t cost 2700 to do it More
by Ricky Bobby
Employees Worked With
Adam Levandowski, Jennifer Stevenson
March 03, 2020
I was greeted at the service department by a Debbie Cambell She was upfront about timing and how things worked and very respectfull. We spoke on the phone prior and she remebered me lol I Made it to th Cambell She was upfront about timing and how things worked and very respectfull. We spoke on the phone prior and she remebered me lol I Made it to the appointment and my truck was done quickly and it was available for pickup not long after. More
by Ripmikep1
Employees Worked With
Not sure of name but he took a ride with me to listen to noises his last name was Pereira, Debbie Campbell
March 03, 2020
Empire ford gave me a great deal on my used truck and sales staff was pleasant and great to deal with. Will buy from again and highly recommend sales staff was pleasant and great to deal with. Will buy from again and highly recommend More
by Christopher st pierre
Employees Worked With
Paul McCarthy, John Silva
March 03, 2020
Empire Ford of New Bedford is a great family owned business. When I walked in Kevin Periera greeted me and my daughter right away with a smile. He was very patient with me even though I was very ind business. When I walked in Kevin Periera greeted me and my daughter right away with a smile. He was very patient with me even though I was very indecisive about buying a vehicle seeing as how I had only lost mine because someone hit it and it was totaled. He took the time to answer all my questions and made sure I was comfortable and happy with my purchase. I did not feel pressured at all, unlike my experience at some other dealerships. Being a father himself he was very sweet to my daughter, making sure to answer all of her silly 5 year old questions and comments as well. The rest of the staff were very friendly also and it was a great experience buying a car at Empire Ford of New Bedford. More
by K.M.AMARAL16
February 29, 2020
The service when buying a car was above average. They didn’t try to get me into anything I didn’t want or couldn’t afford. Tyler the sales manager was a great help in getting me approved for financing! didn’t try to get me into anything I didn’t want or couldn’t afford. Tyler the sales manager was a great help in getting me approved for financing! More
by ronson1977
February 28, 2020
Super personalized service - Great Car! Walked in and immediately felt welcomed. Isabella Filipe listened to what I and my wife were looking for and worked hard to find us a car that would Walked in and immediately felt welcomed. Isabella Filipe listened to what I and my wife were looking for and worked hard to find us a car that would fit our needs and give us a deal that could fit our budget. Isabella was terrific, a real credit to the Empire Ford organization! Her professionalism and friendliness went a long way to make us feel comfortable with the deal we made for our new 2020 Fusion SE. More
by RRJH
Employees Worked With
Other Employees :
Debbie Campbell, Isabella Filipe
February 28, 2020
Debbie was great. Everything was explained throughly She is very professional. I was in and out in about an hour. The price was great for the service I received She is very professional. I was in and out in about an hour. The price was great for the service I received More
by BRAVO1954
Employees Worked With
Debbie Campbell
