Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
614 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 614 reviews
March 10, 2020
Excellent customer service and Ryan was awesome and easy to work with. Would definitely recommend going to see Ryan he makes the process fast and easy to work with. Would definitely recommend going to see Ryan he makes the process fast and easy More
by Jrhodes
Employees Worked With
Ryan Monsegue
March 10, 2020
Very friendly, accommodating and knowledgeable staff! Not too pushy but approachable. Down to earth staff all around. Definitely would recommend to family, friends or anyone looking to purchase a vehicle. too pushy but approachable. Down to earth staff all around. Definitely would recommend to family, friends or anyone looking to purchase a vehicle. More
by jenkyejohn
March 10, 2020
I had a wonderful experience at Empire Ford of New Bedford. I was greeted with smiles by everyone from the front door to the back. Roberto did an excellent job of making me feel comfortable and made Bedford. I was greeted with smiles by everyone from the front door to the back. Roberto did an excellent job of making me feel comfortable and made the process extremely smooth. The manager also made himself available to speak with me. All of my questions were answered and all of my needs and wants were met. I drove off the lot with the perfect vehicle for me and my family. Hands-down the best customer service! More
by Champagne
Employees Worked With
March 09, 2020
I had a great experience working with Ryan Monsegue, who is very knowledgeable and professional. I had a great experience with Bryce Sewall as well! is very knowledgeable and professional. I had a great experience with Bryce Sewall as well! More
by marc.mendes758
Employees Worked With
Ryan Monsegue
March 09, 2020
Friendly service and very informative. Ryan showed me how to work my backup camera and gps. I truly feel like he fought to get me the best deal possible. how to work my backup camera and gps. I truly feel like he fought to get me the best deal possible. More
by Jaclyn
Employees Worked With
Ryan Monsegue
March 09, 2020
I had such a good experience here with Ryan, he took his time to help me and was so pleasant. He made the car-buying process so easy. Definitely will be recommending to my friends! time to help me and was so pleasant. He made the car-buying process so easy. Definitely will be recommending to my friends! More
by sydneyg22
Employees Worked With
Ryan Monsegue
March 08, 2020
I had recall work done at Empire Ford. I was impressed that I received a follow up call to see if I needed anything else. I needed work done on my truck so I brought it in for service. They did a great that I received a follow up call to see if I needed anything else. I needed work done on my truck so I brought it in for service. They did a great job and had it finished the same day. My car will be going in for service next. More
by M Silvia
Employees Worked With
Debbie Campbell
March 07, 2020
Ryan Monsegue is a true definition of a great salesman!!!!! He made my car buying experience one of the best. His knowledge on the Ford product was spot on. salesman!!!!! He made my car buying experience one of the best. His knowledge on the Ford product was spot on. More
by Janine
March 07, 2020
Service at Empire Ford was great Adam Levandowski, Thank you for your Great Service. You took very good care of me today and couldn't thank you enough. Adam is very professional a Adam Levandowski, Thank you for your Great Service. You took very good care of me today and couldn't thank you enough. Adam is very professional and knowledgeable of the Ford Product. I had no appointment and just stopped in on a Saturday Afternoon and was greeted with patience and respect. Empire Ford of New Bedford has surpassed my expectations. More
by Janine
March 07, 2020
Excelente servicio de parte de Josué muy recomendado nos ayudo mucho y nos busco la mejor opción y mejor oferta 100 % le doy gracias 😃😀 Empire ford en general recomendado ayudo mucho y nos busco la mejor opción y mejor oferta 100 % le doy gracias 😃😀 Empire ford en general recomendado More
by Walescaoquendo
Employees Worked With
Other Employees :
Kevin Lighty, Vicki DeSouza, Jessica Carchipuendo, Kerry Macewen
