Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 621 reviews
March 17, 2020
This team provided the the best experience! Working from negotiations to financing to handing over the key. This team upheld every requirement necessary to close deal an get me back on a ferry back to Mart negotiations to financing to handing over the key. This team upheld every requirement necessary to close deal an get me back on a ferry back to Martha’s Vineyard in less then 24 hours!! Thank you!! More
by Brooks Billingham
Verified Customer
March 14, 2020
Muy buena persona muy buen vendedor excelente 100% recomendado estoy muy agradecido, recomendare mucho a mis amigos y familiares este lugar empire Ford es excelente recomendado estoy muy agradecido, recomendare mucho a mis amigos y familiares este lugar empire Ford es excelente More
by orlandofalette162510
Employees Worked With
Other Employees :
Kevin Lighty, Vicki DeSouza, Jessica Carchipuendo, Kerry Macewen
March 14, 2020
Thank you Josue your a good salesman hopefully they make you manager soon, you gave me the best service showed me everything I wanted to see and I left with a vehicle which is what’s important thank you you manager soon, you gave me the best service showed me everything I wanted to see and I left with a vehicle which is what’s important thank you More
by mannymaxtai
Employees Worked With
March 12, 2020
I had an excellent experience and my sales man Elder was very informative and a pleasure to deal with. Kevin the manager was also a great guy and would highly reccomend empire ford to any of my friends and very informative and a pleasure to deal with. Kevin the manager was also a great guy and would highly reccomend empire ford to any of my friends and family. I own a local plumbing business and I went into the dealership to buy a new work truck, which was the reason for my purchase. More
by eastcoastplumingmass
Employees Worked With
Other Employees :
Adam Levandowski, Debbie Campbell, Paul McCarthy, Kevin Lighty, Jennifer Stevenson, Elder Silva
March 12, 2020
Empire ford provided excellent service when purchasing my new car. They made sure to follow up with me every step of the way with my new car. Not to mention the great deal I got. new car. They made sure to follow up with me every step of the way with my new car. Not to mention the great deal I got. More
by CARLOSE914
Employees Worked With
David Shea
March 12, 2020
They were very professional and easy to deal with. I worked with David Shea in sales who was great. Very glad to have found them and got what I wanted. worked with David Shea in sales who was great. Very glad to have found them and got what I wanted. More
by Epicdanny
March 11, 2020
The people are great and kind, I’m pleased with my truck and plan on telling people about the dealership and I will purchase my next vehicle from there again. and plan on telling people about the dealership and I will purchase my next vehicle from there again. More
by Eugene658
Employees Worked With
Other Employees :
Adam Levandowski, Debbie Campbell, John Silva
March 10, 2020
Excellent customer service and Ryan was awesome and easy to work with. Would definitely recommend going to see Ryan he makes the process fast and easy to work with. Would definitely recommend going to see Ryan he makes the process fast and easy More
by Jrhodes
Employees Worked With
Ryan Monsegue
March 10, 2020
Very friendly, accommodating and knowledgeable staff! Not too pushy but approachable. Down to earth staff all around. Definitely would recommend to family, friends or anyone looking to purchase a vehicle. too pushy but approachable. Down to earth staff all around. Definitely would recommend to family, friends or anyone looking to purchase a vehicle. More
by jenkyejohn
March 10, 2020
I had a wonderful experience at Empire Ford of New Bedford. I was greeted with smiles by everyone from the front door to the back. Roberto did an excellent job of making me feel comfortable and made Bedford. I was greeted with smiles by everyone from the front door to the back. Roberto did an excellent job of making me feel comfortable and made the process extremely smooth. The manager also made himself available to speak with me. All of my questions were answered and all of my needs and wants were met. I drove off the lot with the perfect vehicle for me and my family. Hands-down the best customer service! More
by Champagne
Employees Worked With
