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Empire Ford Inc.
Fall River, MA
614 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
April 21, 2020
Josue Carchipuendo and I had a deal in under 7 minutes, he didn’t pester or push, he listened. I appreciated that. Highly Recommend him. he didn’t pester or push, he listened. I appreciated that. Highly Recommend him. More
by ETP
Verified CustomerEmployees Worked With
April 21, 2020
Great team! Overall a good experience. The management staff and sales team did everything to make sure I got the best deal possible. I recommend Empire Ford to everyone staff and sales team did everything to make sure I got the best deal possible. I recommend Empire Ford to everyone More
by KEVINPER518
Employees Worked With
Other Employees :
Paul McCarthy
April 20, 2020
When I bring my truck they fix on time and do a good job I don’t have any problem with that and I will be there any time I need help I don’t have any problem with that and I will be there any time I need help More
by Ginajp1957 José Porrata
Employees Worked With
Adam Levandowski, Debbie Campbell, Lexi Charkowski
April 18, 2020
Wright there from start to finish very helpful very knowledgeable great price great team work helpful in setting up my truck followed up with emails great management 👍 knowledgeable great price great team work helpful in setting up my truck followed up with emails great management 👍 More
by CORDEIRA12
Employees Worked With
Other Employees :
Joe service dp don’t know last name , Paul McCarthy
April 12, 2020
Quick and professional, great deal on out truck. Would have been a 5 star but they don’t fill up the tank upon vehicle delivery. have been a 5 star but they don’t fill up the tank upon vehicle delivery. More
by jason.karge
April 11, 2020
Happy with fast service and always gave me a discount. Very friendly all the time, never had any problems scheduling service since I bought the car from Empire Ford Very friendly all the time, never had any problems scheduling service since I bought the car from Empire Ford More
by BOAVISTAFC16
Employees Worked With
Adam Levandowski, Debbie Campbell
April 08, 2020
Was very easy to book my service appointment and was able to get my vehicle in within the same week of calling to schedule. The service staff are extremely knowledgeable and friendly. I also feel they pr to get my vehicle in within the same week of calling to schedule. The service staff are extremely knowledgeable and friendly. I also feel they provide fair pricing on their services. I will continue to service my vehicle with them. More
by STEPH71969
Employees Worked With
Adam Levandowski, Kevin Lighty
April 08, 2020
This place goes above and beyond... while in a “crisis “ it’s refreshing to deal with reasonable and respectful people .. buying any where else is a disservice to yourself great selection and well educated it’s refreshing to deal with reasonable and respectful people .. buying any where else is a disservice to yourself great selection and well educated to get a deal done More
by NLecuyer
Employees Worked With
Other Employees :
Jessica Carchipuendo
April 01, 2020
The service was very good and the people very friendly and willing to help. Lexi Charcowski was the one who recommended the service. I was very pleased. and willing to help. Lexi Charcowski was the one who recommended the service. I was very pleased. More
by RHONDA521
Employees Worked With
Adam Levandowski, Lexi Charkowski
