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Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 621 reviews
April 25, 2020
Joe and the dealership gave us exceptional service. It was pointed out that the tires were worn(a very important thing) and they took care of everything. I have great faith and trust in Joe and the decis was pointed out that the tires were worn(a very important thing) and they took care of everything. I have great faith and trust in Joe and the decisions and recommendations of the mechanics. Thank you More
by Ador790
Employees Worked With
Joe Morra
April 25, 2020
I've been dealing with ford for years have never been disappointed. This wonderful worker name Joe went far and beyond to explain the work being done on my car and he was extremely helpful. You could see disappointed. This wonderful worker name Joe went far and beyond to explain the work being done on my car and he was extremely helpful. You could see how experienced he was. I'll recommend all my friends to mr morra and know they'll do well by him. Thank you mr. Morra More
by Rah488
Employees Worked With
Joe Morra
April 25, 2020
Simply put A M A Z I N G from Mr. Torres down to Josue great people great communication and just a great atmosphere keep up the great work!! 🤙🏽🤙🏽 great people great communication and just a great atmosphere keep up the great work!! 🤙🏽🤙🏽 More
by Sgt Dias
Verified CustomerApril 23, 2020
new car It was a pleasant time spent at the dealership, I was given all the options in buying a car that we could afford. the service was the best It was a pleasant time spent at the dealership, I was given all the options in buying a car that we could afford. the service was the best More
by Dennis BARRETT
Employees Worked With
April 23, 2020
Had gotten a call from Jennifer? Re: the $29 works deal. Made an appointment for same. At the dealership I told the service manager re: the deal & I signed the service request form. When I was advised that Made an appointment for same. At the dealership I told the service manager re: the deal & I signed the service request form. When I was advised that my F150 was all set, I then learned that the bill was $48 and change. I told the cashier that I was getting the $29 works deals and why was the bill for $48+? She asked if I had a coupon and I explained it was a phone call & I also had the reminder and description on my phone. She then checked with someone in the service dept. and came back and adjusted the bill to $38+ stating, “I guess your vehicle needed an additional amount of oil.” I paid the bill for that amount but I feel Ford’s description of the $29 works deal is somewhat deceptive. More
by HUNTPJ
Employees Worked With
Joe Morra
April 21, 2020
Wish you could have given 2nd key & floor mats for truck. I know it’s not customary is used but it is showing exceptional customer service. Would have got the 5 stars. I know it’s not customary is used but it is showing exceptional customer service. Would have got the 5 stars. More
by KERRYCONWAY119
Employees Worked With
April 21, 2020
Everyone was so very helpful threw the process of me purchasing a vehicle. Service manager was also helpful with taking pictures for a paint job purchasing a vehicle. Service manager was also helpful with taking pictures for a paint job More
by KATIEKOALA50
April 21, 2020
Josue Carchipuendo and I had a deal in under 7 minutes, he didn’t pester or push, he listened. I appreciated that. Highly Recommend him. he didn’t pester or push, he listened. I appreciated that. Highly Recommend him. More
by ETP
Employees Worked With
April 21, 2020
Great team! Overall a good experience. The management staff and sales team did everything to make sure I got the best deal possible. I recommend Empire Ford to everyone staff and sales team did everything to make sure I got the best deal possible. I recommend Empire Ford to everyone More
by KEVINPER518
Employees Worked With
Other Employees :
Paul McCarthy
April 20, 2020
When I bring my truck they fix on time and do a good job I don’t have any problem with that and I will be there any time I need help I don’t have any problem with that and I will be there any time I need help More
by Ginajp1957 José Porrata
Employees Worked With
Adam Levandowski, Debbie Campbell, Lexi Charkowski
