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Empire Ford Inc.
Fall River, MA
614 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
April 28, 2020
I came in to finance a new car with a trade-in. Kevin helped find exactly what I wanted and didn’t hold back on any truths about final pricing and affordability. He helped get me a great deal for the car helped find exactly what I wanted and didn’t hold back on any truths about final pricing and affordability. He helped get me a great deal for the car I wanted, and then the finance department added on some more great deals to help out. Overall, it was a great experience and I would recommend 100% to anyone looking to buy a vehicle. More
by tdasilva96
April 27, 2020
I think the price of the service was more than the quoted price but my attempt to get an answer was frustrating. Any company can say that they have great service. price but my attempt to get an answer was frustrating. Any company can say that they have great service. More
by Dspirlet
Verified CustomerEmployees Worked With
Unknown Employee Name
April 26, 2020
Very happy with Empire Ford and how they handled my sale.. Will and have recommended them to friends...Kevin Bancroft and John Silva were extremely helpful and courteous.... sale.. Will and have recommended them to friends...Kevin Bancroft and John Silva were extremely helpful and courteous.... More
by SHUKA5
Employees Worked With
Other Employees :
Debbie Campbell, Teresa Boucher, Vicki DeSouza, John Silva, Jennifer Stevenson
April 25, 2020
Joe and the dealership gave us exceptional service. It was pointed out that the tires were worn(a very important thing) and they took care of everything. I have great faith and trust in Joe and the decis was pointed out that the tires were worn(a very important thing) and they took care of everything. I have great faith and trust in Joe and the decisions and recommendations of the mechanics. Thank you More
by Ador790
Employees Worked With
Joe Morra
April 25, 2020
I've been dealing with ford for years have never been disappointed. This wonderful worker name Joe went far and beyond to explain the work being done on my car and he was extremely helpful. You could see disappointed. This wonderful worker name Joe went far and beyond to explain the work being done on my car and he was extremely helpful. You could see how experienced he was. I'll recommend all my friends to mr morra and know they'll do well by him. Thank you mr. Morra More
by Rah488
Employees Worked With
Joe Morra
April 25, 2020
Simply put A M A Z I N G from Mr. Torres down to Josue great people great communication and just a great atmosphere keep up the great work!! 🤙🏽🤙🏽 great people great communication and just a great atmosphere keep up the great work!! 🤙🏽🤙🏽 More
by Sgt Dias
April 23, 2020
new car It was a pleasant time spent at the dealership, I was given all the options in buying a car that we could afford. the service was the best It was a pleasant time spent at the dealership, I was given all the options in buying a car that we could afford. the service was the best More
by Dennis BARRETT
Employees Worked With
April 23, 2020
Had gotten a call from Jennifer? Re: the $29 works deal. Made an appointment for same. At the dealership I told the service manager re: the deal & I signed the service request form. When I was advised that Made an appointment for same. At the dealership I told the service manager re: the deal & I signed the service request form. When I was advised that my F150 was all set, I then learned that the bill was $48 and change. I told the cashier that I was getting the $29 works deals and why was the bill for $48+? She asked if I had a coupon and I explained it was a phone call & I also had the reminder and description on my phone. She then checked with someone in the service dept. and came back and adjusted the bill to $38+ stating, “I guess your vehicle needed an additional amount of oil.” I paid the bill for that amount but I feel Ford’s description of the $29 works deal is somewhat deceptive. More
by HUNTPJ
Employees Worked With
Joe Morra
April 21, 2020
Wish you could have given 2nd key & floor mats for truck. I know it’s not customary is used but it is showing exceptional customer service. Would have got the 5 stars. I know it’s not customary is used but it is showing exceptional customer service. Would have got the 5 stars. More
by KERRYCONWAY119
Employees Worked With
April 21, 2020
Everyone was so very helpful threw the process of me purchasing a vehicle. Service manager was also helpful with taking pictures for a paint job purchasing a vehicle. Service manager was also helpful with taking pictures for a paint job More
by KATIEKOALA50
