Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 621 reviews
May 07, 2020
I walked in arms crossed and extremely frustrated. Joe took the time to listen and have my car checked immediately. The issues were resolved and I left very happy! Thank you Joe in the service department! took the time to listen and have my car checked immediately. The issues were resolved and I left very happy! Thank you Joe in the service department! More
by Ana-Luisa
Employees Worked With
Kevin Lighty, Joe Morra
May 06, 2020
Polite and professional! I was happy to see Joe wearing a mask as well... not all of the Empire Ford employees were and it is mandatory as of today in Massachusetts. mask as well... not all of the Empire Ford employees were and it is mandatory as of today in Massachusetts. More
by Lauren G
Employees Worked With
Joe Morra
May 05, 2020
I looked at a used truck and decided to purchase it. Looked it over for previous damages before leaving. Came back to pick it up and found that the side towing mirror was smashed. The dealership wanted Looked it over for previous damages before leaving. Came back to pick it up and found that the side towing mirror was smashed. The dealership wanted ME to pay to have it repaired when they CLEARLY damaged it while backing it into A parking spot. The truck next to it had damage on the opposite mirror from my mirror hitting it. When I argued with them, they said they will order a new mirror and put it in for me before I take it off the lot. When I returned, it was the same mirror(with a big hole in the plastic). They only replaced the side Marker light on the mirror that was smashed. Very frustrating..... More
by attnondeck
Verified CustomerEmployees Worked With
Adam Levandowski, Debbie Campbell, Kevin Lighty, Tyler Araujo, Jennifer Stevenson, Joe Morra
May 01, 2020
I am very please with all the salesmen there. Very happy with the service they were helpful with making the second key. Will be back with the service they were helpful with making the second key. Will be back More
by KATIEKOALA50
May 01, 2020
My driver side mirror needed to be replaced. The parts department ordered the incorrect parts. After paying over $1,200 for my mirror at my first appointment. The service department were supposed to call department ordered the incorrect parts. After paying over $1,200 for my mirror at my first appointment. The service department were supposed to call me when the missing part came in but I didn’t hear from them for weeks. I continued to call and was just transferred from department to department because there were no notes on my situation. There was no communication! I felt like they were trying to brush their error under the rug hoping that I would go away. I finally called the Empire office in Fall River, they were much more helpful. I had to attend a second appointment since the part that the part department missed was essential for the mirror to work electronically. I was told by Jennifer that since it was an error on Empire’s end, I would not have to pay including not paying for labor. After work when I went to pick up my car, I was charged an additional $500. Jennifer denied her statement and we went back and forth for about 10 minutes. Luckily after talking to the manager he help me out. I left in tears. The repair quote was only around $800, but I nearly paid double. The worst experience of my life. Since then I’ve recommend everyone to run as far as the can from Empire in New Bedford. I would never go there again. More
by Jesleencortijo
Employees Worked With
Kevin Lighty, Jennifer Stevenson
April 30, 2020
We had an excellent experience at Empire Ford. From the beginning Kerry in internet sales made use feel comfortable that they could help us! Upon meeting Ryan he was welcoming, kind, and knowledgeable. He beginning Kerry in internet sales made use feel comfortable that they could help us! Upon meeting Ryan he was welcoming, kind, and knowledgeable. He was an excellent help in getting us in the right vehicle. We are so happy with our new Explorer!! We highly recommend Empire and the whole team!!! More
by JSANNELLA0
April 28, 2020
I came in to finance a new car with a trade-in. Kevin helped find exactly what I wanted and didn’t hold back on any truths about final pricing and affordability. He helped get me a great deal for the car helped find exactly what I wanted and didn’t hold back on any truths about final pricing and affordability. He helped get me a great deal for the car I wanted, and then the finance department added on some more great deals to help out. Overall, it was a great experience and I would recommend 100% to anyone looking to buy a vehicle. More
by tdasilva96
April 27, 2020
I think the price of the service was more than the quoted price but my attempt to get an answer was frustrating. Any company can say that they have great service. price but my attempt to get an answer was frustrating. Any company can say that they have great service. More
by Dspirlet
Employees Worked With
Unknown Employee Name
April 26, 2020
Very happy with Empire Ford and how they handled my sale.. Will and have recommended them to friends...Kevin Bancroft and John Silva were extremely helpful and courteous.... sale.. Will and have recommended them to friends...Kevin Bancroft and John Silva were extremely helpful and courteous.... More
by SHUKA5
Employees Worked With
Other Employees :
Debbie Campbell, Teresa Boucher, Vicki DeSouza, John Silva, Jennifer Stevenson
