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Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 621 reviews
May 20, 2020
Empire Ford provided a very good buying experience. The staff were very personable and very helpful. Would definitely recommend for future vehicle purchases and maintenance. staff were very personable and very helpful. Would definitely recommend for future vehicle purchases and maintenance. More
by Nick
Verified Customer
May 20, 2020
Pleased with the service technician who did my oil change He fastened the splash shield nicely, adding a zip tie where a broken piece was causing it to hang He fastened the splash shield nicely, adding a zip tie where a broken piece was causing it to hang More
by DWAYNE_FERRERIA
Employees Worked With
Other Employees :
Adam Levandowski, Debbie Campbell, Kevin Lighty, Lexi Charkowski, Vicki DeSouza, Jennifer Stevenson, Joe Morra
May 19, 2020
93 ford we have a 93 ford 350 and we have had issues with a few things and your company helped fix a few of our issues. which it being so old its hard to find we have a 93 ford 350 and we have had issues with a few things and your company helped fix a few of our issues. which it being so old its hard to find places that can fix it. they go over the entire area where the issue was and make recommendations. More
by FLOYD_HOUTMAN5
Employees Worked With
Joe Morra
May 19, 2020
Only place I'll take both my Lincoln MKZs for service. Debbie and Adam are great and it's always a pleasure to go in and see them. Debbie and Adam are great and it's always a pleasure to go in and see them. More
by Dreamingnothing
Employees Worked With
Adam Levandowski, Debbie Campbell
May 17, 2020
My husband and I purchased a vehicle for 30k and were completely disappointed and dissatisfied with the lack of help once we signed the papers....We left several voicemails with my name and phone number completely disappointed and dissatisfied with the lack of help once we signed the papers....We left several voicemails with my name and phone number that went unanswered for weeks. I was transferred to so many people when I did finally reach a person at the other end of my call only to be told I’d get a call back because “they were busy” with another customer like our money wasn’t any good after we dropped nearly $10k on a down-payment. We like our vehicle, but had we known this was the service we’d receive, we would’ve spent our time and money elsewhere. More
by Toyotanexttime
May 15, 2020
Very courteous. Friendly. And went over and above to make sure Everything was the best experience Had a recall that I wasn’t aware of Put me in a dealer loaner vehicle Til my vehicle was 100 percent r sure Everything was the best experience Had a recall that I wasn’t aware of Put me in a dealer loaner vehicle Til my vehicle was 100 percent ready to safely pick up 👍👍👍 More
by TAMMYHCOSTA326
Employees Worked With
Kevin, Adam Levandowski, Joe Morra
May 13, 2020
Very informative of what’s goin with my truck. I recommend always use ing empire ford. Especially if you own one. Thanks team I appreciate the work recommend always use ing empire ford. Especially if you own one. Thanks team I appreciate the work More
by Sean3441
Employees Worked With
Adam Levandowski, Joe Morra
May 12, 2020
Please see email sent to service manager. Service manager did contact to attempt to rectify the issues which was appreciated. Unfortunately the interaction was such that I am not likely to return. did contact to attempt to rectify the issues which was appreciated. Unfortunately the interaction was such that I am not likely to return. More
by Angela.eddings1019
Employees Worked With
Adam Levandowski, Joe Morra
May 11, 2020
The sales staff were very friendly and professional and made the whole process very easy and comfortable.Especially after I had a bad experience with a National company. made the whole process very easy and comfortable.Especially after I had a bad experience with a National company. More
by UNIQUEIRISHMAN
